Is Emarsys down?

Our logs indicated a downtime of the suite27 environment. You might have experienced unresponsive UI or failed requests. Our engineering team has identified the cause and is already working hard to fix the issue as soon as possible. We will regularly update you on the progress of our efforts.

The backend systems recovered at 13:08 UTC . The system is up and running again. In the following hours, we will closely monitor our systems to verify that the issue has been fully resolved.

It was a complete outage from 12:46 to 12:54 UTC. It affected the UI, API, Backend, AC and mail sending delays. The UI recovered at 12:54 UTCand at 12:58 UTC the API and backend recovered, too. API Requests failed in that timeframe and need to be resend. Thank you for your patience while we resolved this issue.

Our monitoring systems have indicated a degredation to our Segmentation Services. We are currently assessing the impact. You may experience a delayed execution time in Segment runtimes, which can lead to delays in Segmentation runtimes and any Automation workflows or communications that rely on these. Our engineering team is already working hard to identify the root cause and fix the issue as soon as possible. We will regularly update you on the progress of our efforts. We appreciate your patience and understanding. Your Engagement Cloud Support Team.

We are happy to inform you that we deployed a fix that has mitigated the root cause of the disturbances in the Engagement Cloud. We have a slight backlog in processing Segmentation requests, but we should be fully operational again very shortly without further delays. We will be closely monitoring our systems to verify that the issue has been fully resolved. We will promptly react to any further potential deterrence. Thank you for your patience. Your Engagement Cloud Support Team.

We are happy to inform you that the interruptions to the Engagement Cloud´s services have been fully resolved. We have monitored all the relevant metrics and are very close to completely clearing the backlog in Segmentation requests. We can safely conclude that the Engagement Cloud is fully operational and back to its full capacity. We would like to take this opportunity to apologize for any inconvenience and disturbance that these interruptions may have caused, and thank you again for your patience and understanding. Our support team is always on hand to help in case you need further assistance. Your Engagement Cloud Support Team.

We would like to inform you that our monitoring systems have indicated an interruption to some of our services. Our engineering team has already detected the root cause and will fix the issue shortly. The service disruption has been detected across all environments. You may experience no visible automation programs, and the team is currently working on recovering them. We will regularly update you on the progress of our efforts. We appreciate your patience and understanding. Your Engagement Cloud Support Team.

We are happy to inform you that we deployed a fix that has mitigated the root cause of the disturbances in the Engagement Cloud. In the following hours, we will closely monitor our systems to verify that the issue has been fully resolved. We will promptly react to any further potential deterrence. We will update you shortly with our findings. Your Engagement Cloud Support Team.

The cause of the Automation Program overview page availability issue has been identified and resolved. If you made any adjustments to a program between 12:45 and 14:58 (CET), they were not retained and will need to be applied again. Thank you for your patience while we resolved this issue.