Resolved after 45 minutes, affecting Suite27. Mail Sending and Suite27. Other services and 1 more, on October 30, 2026.
It was a complete outage from 12:46 to 12:54 UTC. It affected the UI, API, Backend, AC and mail sending delays. The UI recovered at 12:54 UTCand at 12:58 UTC the API and backend recovered, too. API Requests failed in that timeframe and need to be resend. Thank you for your patience while we resolved this issue.
Affected components
Update timeline
- identified Oct 30, 2026, 12:45 PM UTC
Our logs indicated a downtime of the suite27 environment. You might have experienced unresponsive UI or failed requests. Our engineering team has identified the cause and is already working hard to fix the issue as soon as possible. We will regularly update you on the progress of our efforts.
- monitoring Oct 30, 2026, 01:23 PM UTC
The backend systems recovered at 13:08 UTC . The system is up and running again. In the following hours, we will closely monitor our systems to verify that the issue has been fully resolved.
- resolved Oct 30, 2026, 01:30 PM UTC
It was a complete outage from 12:46 to 12:54 UTC. It affected the UI, API, Backend, AC and mail sending delays. The UI recovered at 12:54 UTCand at 12:58 UTC the API and backend recovered, too. API Requests failed in that timeframe and need to be resend. Thank you for your patience while we resolved this issue.
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