Emarsys incident
We are observing a disruption service with Automation Programs
Emarsys experienced a major incident on October 13, 2026 affecting Other Services and Suite1. Other services and 1 more component, lasting 3h 15m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Oct 13, 2026, 01:45 PM UTC
We would like to inform you that our monitoring systems have indicated an interruption to some of our services. Our engineering team has already detected the root cause and will fix the issue shortly. The service disruption has been detected across all environments. You may experience no visible automation programs, and the team is currently working on recovering them. We will regularly update you on the progress of our efforts. We appreciate your patience and understanding. Your Engagement Cloud Support Team.
- monitoring Oct 13, 2026, 03:32 PM UTC
We are happy to inform you that we deployed a fix that has mitigated the root cause of the disturbances in the Engagement Cloud. In the following hours, we will closely monitor our systems to verify that the issue has been fully resolved. We will promptly react to any further potential deterrence. We will update you shortly with our findings. Your Engagement Cloud Support Team.
- resolved Oct 13, 2026, 05:00 PM UTC
The cause of the Automation Program overview page availability issue has been identified and resolved. If you made any adjustments to a program between 12:45 and 14:58 (CET), they were not retained and will need to be applied again. Thank you for your patience while we resolved this issue.