Emarsys Outage History

Emarsys is up right now

Emarsys had 1 outage in the last 2 years totaling 3h 15m of downtime — averaging 0 incidents per month.

There was 1 Emarsys outage since October 13, 2026 totaling 3h 15m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://trust.emarsys.com

Major October 13, 2026

We are observing a disruption service with Automation Programs

Detected by Pingoru
Oct 13, 2026, 01:45 PM UTC
Resolved
Oct 13, 2026, 05:00 PM UTC
Duration
3h 15m
Affected: Other ServicesSuite1. Other servicesSuite2. Other ServicesSuite3. Other ServicesSuite4. Other ServicesSuite5. Other ServicesSuite6. Other ServicesSuite7. Other ServicesSuite8. Other ServicesSuite9. Other ServicesSuite10. Other ServicesSuite11. Other ServicesSuite12. Other ServicesSuite14. Other ServicesSuite15. Other Services.Suite16. Other ServicesSuite17. Other servicesSuite18. Other servicesSuite19. Other servicesSuite20. Other servicesSuite21. Other servicesSuite22. Other servicesSuite23. Other servicesSuite24. Other servicesSuite25. Other servicesSuite26. Other servicesSuite27. Other servicesSuite28. Other servicesSuite29. Other servicesSuite30. Other servicesSuite31. Other servicesSuite32. Other servicesSuite33. Other servicesSuite34. Other servicesSuite35. Other servicesSuite36. Other servicesSuite37. Other servicesSuite38. Other servicesSuite39. Other servicesSuite40. Other servicesSuite41. Other servicesSuite42. Other servicesSuite43. Other servicesSuite44. Other servicesSuite45. Other servicesSuite46. Other servicesSuite47. Other servicesSuite48. Other servicesSuite49. Other servicesSuite50. Other servicesSuite51. Other servicesSuite52. Other servicesSuite53. Other servicesSuite54. Other servicesSuite55. Other servicesSuite56. Other servicessuite57 Other Servicessuite58 Other Servicessuite59 Other Servicessuite60 Other Servicessuite61 Other Servicessuite62 Other Servicessuite63 Other Servicessuite64 Other Servicessuite65 Other Servicessuite66 Other Servicessuite67 Other ServicesSuite70. Other servicessuite1 Other Services
Timeline · 3 updates
  1. identified Oct 13, 2026, 01:45 PM UTC

    We would like to inform you that our monitoring systems have indicated an interruption to some of our services. Our engineering team has already detected the root cause and will fix the issue shortly. The service disruption has been detected across all environments. You may experience no visible automation programs, and the team is currently working on recovering them. We will regularly update you on the progress of our efforts. We appreciate your patience and understanding. Your Engagement Cloud Support Team.

  2. monitoring Oct 13, 2026, 03:32 PM UTC

    We are happy to inform you that we deployed a fix that has mitigated the root cause of the disturbances in the Engagement Cloud. In the following hours, we will closely monitor our systems to verify that the issue has been fully resolved. We will promptly react to any further potential deterrence. We will update you shortly with our findings. Your Engagement Cloud Support Team.

  3. resolved Oct 13, 2026, 05:00 PM UTC

    The cause of the Automation Program overview page availability issue has been identified and resolved. If you made any adjustments to a program between 12:45 and 14:58 (CET), they were not retained and will need to be applied again. Thank you for your patience while we resolved this issue.

Read the full incident report →