We are observing a degraded service with our Segmentation Service on the Engagement Cloud.

Update timeline

1. investigating Oct 19, 2026, 01:47 PM UTC

   Our monitoring systems have indicated a degredation to our Segmentation Services. We are currently assessing the impact. You may experience a delayed execution time in Segment runtimes, which can lead to delays in Segmentation runtimes and any Automation workflows or communications that rely on these. Our engineering team is already working hard to identify the root cause and fix the issue as soon as possible. We will regularly update you on the progress of our efforts. We appreciate your patience and understanding. Your Engagement Cloud Support Team.

2. monitoring Oct 19, 2026, 02:26 PM UTC

   We are happy to inform you that we deployed a fix that has mitigated the root cause of the disturbances in the Engagement Cloud. We have a slight backlog in processing Segmentation requests, but we should be fully operational again very shortly without further delays. We will be closely monitoring our systems to verify that the issue has been fully resolved. We will promptly react to any further potential deterrence. Thank you for your patience. Your Engagement Cloud Support Team.

3. resolved Oct 19, 2026, 03:16 PM UTC

   We are happy to inform you that the interruptions to the Engagement Cloud´s services have been fully resolved. We have monitored all the relevant metrics and are very close to completely clearing the backlog in Segmentation requests. We can safely conclude that the Engagement Cloud is fully operational and back to its full capacity. We would like to take this opportunity to apologize for any inconvenience and disturbance that these interruptions may have caused, and thank you again for your patience and understanding. Our support team is always on hand to help in case you need further assistance. Your Engagement Cloud Support Team.