Elastic Cloud Outage History

We have identified an issue with our metering of Instance Capacity for Hosted Deployments that affects a subset of customers. We currently believe the impact to be limited to a small number of customers but are still working to identify and correct all occurrences of this issue. We will proactively issue billing corrections where necessary.

We are still investigating the metering issue impacting a small number of customers. We will proactively issue billing corrections where necessary. We'll provide another update when new information is available.

We are still investigating the metering issue impacting a small number of customers. We'll provide a further update when new information is available.

We are currently investigating an issue affecting multi-factor authentication (MFA) via email for Elastic Cloud users with Gmail accounts. Affected users may experience long delays or failures when receiving their email MFA code. Available Workarounds: - Use an alternative MFA factor if registered (Authenticator App / TOTP or WebAuthn). - Authenticate using the "Log in with Google" social login button. Note: API Key access to your projects and deployments remains fully operational. We are actively collaborating with our partners to resolve this issue and will provide an update as soon as we can.

Update: This incident is still ongoing and we are continuing to investigate. We are currently investigating an issue affecting multi-factor authentication (MFA) via email for Elastic Cloud users with Gmail accounts. Affected users may experience long delays or failures when receiving their email MFA code. Available Workarounds: - Use an alternative MFA factor if registered (Authenticator App / TOTP or WebAuthn). - Authenticate using the "Log in with Google" social login button. Note: API Key access to your projects and deployments remains fully operational. We are actively collaborating with our partners to resolve this issue and will provide an update as soon as we can.

Update: This incident is still ongoing and we are continuing to investigate.

We are investigating errors with our cloud console affecting access to create, update, delete and view Elastic Cloud Hosted deployments. Our team is actively investigating the cause so that they can mitigate and restore the service.

We are investigating a problem that prevents customers from authenticating against Elastic Cloud using their Microsoft login credentials

We have identified continued impact for a subset of affected customers using EIS. Our team is investigating an issue with the previous remediation and is working to ensure all affected environments are fully restored.

We are currently investigating a partial outage affecting the Elastic Integration Service (EIS) for Elastic Cloud customers with deployments in GCP and Azure in EMEA regions.

We are currently investigating a partial outage affecting the Elastic Inference Service (EIS) for Elastic Cloud customers with deployments in GCP and Azure in EMEA regions.

We are currently investigating a partial outage affecting the Elastic Inference Service (EIS) for Elastic Cloud customers with deployments in GCP and Azure in EMEA regions.

We're experiencing a monitoring data delay affecting a limited number of Azure regions. Elastic Cloud's internal metrics for these regions are being ingested more slowly than usual. What you may notice: Deployment metrics and instance utilization data may not appear in the Elastic Cloud UI for Hosted Deployments and Serverless Projects in affected regions. What's not affected: Your deployments and projects are running normally. Data ingestion and all functionality remain unimpacted besides lacking some monitoring data on the Elastic Cloud UI. We're actively investigating the root cause and will provide an update within the next 2 hours.

We have detected an issue with the Kibana authentication flow for both Deployments and Projects. Authenticating to Kibana using the "Log in with Elastic Cloud" button results in an authentication failure. A workaround is to access Kibana using the link inside the Elastic Cloud console. We are currently working on a resolution. Our team is currently identifying the root cause to resolve the issue. We will share another update in the next hour.

We are continuing to investigate this issue.

We are currently investigating an intermittent issue which may cause unavailability of Elastic Cloud Serverless projects or the inability to create new Serverless projects in AWS us-east-1. We will continue to update status as we learn more.

Customers may see delays with creating Azure serverless projects and existing Azure projects may be temporarily unavailable. We are currently investigating the issue.

Some users are seeing missing metrics visualizations in the Cloud console due to a disruption in metric data ingestion affecting deployments in the Azure North Europe region. Some recent metric data may not appear in charts or monitoring views. We are actively investigating and will provide another update within 1 hour

We are seeing some signs of recovery, and have taken action to mitigate the impact and speed up recovery. Some users will still see seeing missing metrics visualizations in the Cloud console, for deployments in the Azure North Europe region. We are actively investigating and will provide another update within 1 hour

We're aware of an issue with creating Serverless projects in the AWS ap-southeast-2 region. The engineering team is investigating the problem. We will post the next update in 2 hours.

We are investigating an issue that prevents new Elastic Cloud customers, including trial users, from accessing AutoOps across all regions. Impact: New customers and trial accounts are currently unable to access the AutoOps dashboard. Existing Customers: Service is unaffected. AutoOps continues to function normally for all existing deployments. Our team is actively working to identify the root cause. We will provide our next update within the next hour or as soon as more information becomes available.

We are currently investigating reports that some customers may be facing issues with email alerts.

Some users are seeing missing metrics visualizations in the Cloud console due to a disruption in metric data ingestion affecting deployments in the us-east-1 (US East) region. Some recent metric data may not appear in charts or monitoring views. We are actively investigating and will provide another update within 30 minutes.

Our investigation is ongoing. Some early signs of stabilisation have been observed, but metrics visualizations in the Cloud console remain impacted. We will provide a further update within 30 minutes.

Our investigation is ongoing. We continue to see early signs of stabilization, but metrics visualizations in the Cloud console remain impacted. We will provide a further update in 1 hour, or when there is a change in status.