Elastic Cloud Outage History
Elastic Cloud is up right nowPingoru has recorded 88 incidents for Elastic Cloud: 83 in the last 12 months and 23 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 7 | 41 of 720 (6%) |
| May 2026 | 8 | 239 of 744 (32%) |
| June 2026 | 8 | 21 of 720 (3%) |
| July 2026 | 9 | 66 of 744 (9%) |
| August 2026 | 8 | 338 of 744 (45%) |
| September 2026 | 9 | 389 of 720 (54%) |
| October 2026 | 6 | 44 of 572 (8%) |
Incidents, newest first
Major July 21, 2026 Elastic Cloud - Email MFA Delivery Delays (Gmail) 2d 7h
Started Jul 21, 2026, 09:36 AM UTC· resolved Jul 23, 2026, 04:37 PM UTC
- investigating Jul 21, 2026, 09:36 AM UTC
We are currently investigating an issue affecting multi-factor authentication (MFA) via email for Elastic Cloud users with Gmail accounts. Affected users may experience long delays or failures when receiving their email MFA code. Available Workarounds: - Use an alternative MFA factor if registered (Authenticator App / TOTP or WebAuthn). - Authenticate using the "Log in with Google" social login button. Note: API Key access to your projects and deployments remains fully operational. We are actively collaborating with our partners to resolve this issue and will provide an update as soon as we can.
- investigating Jul 21, 2026, 10:56 AM UTC
Update: This incident is still ongoing and we are continuing to investigate. We are currently investigating an issue affecting multi-factor authentication (MFA) via email for Elastic Cloud users with Gmail accounts. Affected users may experience long delays or failures when receiving their email MFA code. Available Workarounds: - Use an alternative MFA factor if registered (Authenticator App / TOTP or WebAuthn). - Authenticate using the "Log in with Google" social login button. Note: API Key access to your projects and deployments remains fully operational. We are actively collaborating with our partners to resolve this issue and will provide an update as soon as we can.
- investigating Jul 21, 2026, 02:25 PM UTC
Update: This incident is still ongoing and we are continuing to investigate.
- monitoring Jul 21, 2026, 11:10 PM UTC
Delivery delays have been mitigated. We will continue to monitor to ensure delivery remains stable.
- resolved Jul 23, 2026, 04:37 PM UTC
Delivery delays have been resolved, MFA email delivery is fully functional for all customers.
Major July 15, 2026 Cloud Console Deployment Errors 56m Cloud console
Started Jul 15, 2026, 12:15 AM UTC· resolved Jul 15, 2026, 01:12 AM UTC
- investigating Jul 15, 2026, 12:15 AM UTC
We are investigating errors with our cloud console affecting access to create, update, delete and view Elastic Cloud Hosted deployments. Our team is actively investigating the cause so that they can mitigate and restore the service.
- monitoring Jul 15, 2026, 12:31 AM UTC
The ability to manage Elastic Cloud Hosted deployments via the Cloud Console has been restored
- resolved Jul 15, 2026, 01:12 AM UTC
This incident has been resolved
Minor July 13, 2026 Elastic Cloud authentication issues using Microsoft login credentials 3m Cloud console
Started Jul 13, 2026, 12:15 PM UTC· resolved Jul 13, 2026, 12:19 PM UTC
- investigating Jul 13, 2026, 12:15 PM UTC
We are investigating a problem that prevents customers from authenticating against Elastic Cloud using their Microsoft login credentials
- resolved Jul 13, 2026, 12:19 PM UTC
This incident has been resolved.
Minor July 2, 2026 Regional outage - Elastic Inference Service (EIS) 2h 5m
Started Jul 02, 2026, 12:54 AM UTC· resolved Jul 02, 2026, 03:00 AM UTC
- investigating Jul 02, 2026, 12:54 AM UTC
We have identified continued impact for a subset of affected customers using EIS. Our team is investigating an issue with the previous remediation and is working to ensure all affected environments are fully restored.
- monitoring Jul 02, 2026, 02:24 AM UTC
The issue affecting a subset of customers with EIS in EMEA regions has been mitigated and the service have been restored.
- resolved Jul 02, 2026, 03:00 AM UTC
The incident impacting a subset of customers with EIS in EMEA regions has been resolved. Services have been fully restored and the team has confirmed stability.
Major July 1, 2026 Partial outage - Elastic Inference Service (EIS) 21m
Started Jul 01, 2026, 10:43 PM UTC· resolved Jul 01, 2026, 11:05 PM UTC
- investigating Jul 01, 2026, 10:43 PM UTC
We are currently investigating a partial outage affecting the Elastic Integration Service (EIS) for Elastic Cloud customers with deployments in GCP and Azure in EMEA regions.
- investigating Jul 01, 2026, 10:44 PM UTC
We are currently investigating a partial outage affecting the Elastic Inference Service (EIS) for Elastic Cloud customers with deployments in GCP and Azure in EMEA regions.
- investigating Jul 01, 2026, 10:45 PM UTC
We are currently investigating a partial outage affecting the Elastic Inference Service (EIS) for Elastic Cloud customers with deployments in GCP and Azure in EMEA regions.
- resolved Jul 01, 2026, 11:05 PM UTC
The issue affecting EIS for Elastic Cloud customers with projects or deployments on GCP and Azure in EMEA regions has been resolved.
Minor July 1, 2026 Internal Monitoring Data Delay 4h 43m Deployment orchestration (Create/Edit/Restart/Delete): Azure azure-eastus2, Deployment orchestration (Create/Edit/Restart/Delete): Azure azure-westus2, Deployment orchestration (Create/Edit/Restart/Delete): Azure azure-eastus
Started Jul 01, 2026, 03:39 PM UTC· resolved Jul 01, 2026, 08:23 PM UTC
- investigating Jul 01, 2026, 03:39 PM UTC
We're experiencing a monitoring data delay affecting a limited number of Azure regions. Elastic Cloud's internal metrics for these regions are being ingested more slowly than usual. What you may notice: Deployment metrics and instance utilization data may not appear in the Elastic Cloud UI for Hosted Deployments and Serverless Projects in affected regions. What's not affected: Your deployments and projects are running normally. Data ingestion and all functionality remain unimpacted besides lacking some monitoring data on the Elastic Cloud UI. We're actively investigating the root cause and will provide an update within the next 2 hours.
- identified Jul 01, 2026, 04:50 PM UTC
We have identified the issue and implemented a fix. We are seeing signs of system recovery and are continuing to monitor the situation closely.
- monitoring Jul 01, 2026, 07:50 PM UTC
The system has recovered and we are continuing to monitor the situation.
- resolved Jul 01, 2026, 08:23 PM UTC
This issue has been resolved.
Minor June 29, 2026 Issues delivering static assets to products 26m
Started Jun 29, 2026, 04:32 PM UTC· resolved Jun 29, 2026, 04:58 PM UTC
- identified Jun 29, 2026, 04:32 PM UTC
We have identified an issue with our ability to deliver certain static assets to our products. We have identified and are working to implement a fix.
- identified Jun 29, 2026, 04:33 PM UTC
We are continuing to work on a fix for this issue.
- resolved Jun 29, 2026, 04:58 PM UTC
This issue has been resolved.
Major June 17, 2026 Issues with creating/updating Deployments in several regions 1h 42m Deployment orchestration (Create/Edit/Restart/Delete): Azure azure-eastus2, Deployment orchestration (Create/Edit/Restart/Delete): GCP europe-west4, Deployment orchestration (Create/Edit/Restart/Delete): AWS us-east-2, Deployment orchestration (Create/Edit/Restart/Delete): AWS us-west-1 and 3 more
Started Jun 17, 2026, 03:52 PM UTC· resolved Jun 17, 2026, 05:35 PM UTC
- identified Jun 17, 2026, 03:52 PM UTC
We are currently investigating an issue when creating/updating Deployments in several regions. We've identified the issue and working on applying a fix. We will provide an update when one is available or within the hour, whichever comes first.
- monitoring Jun 17, 2026, 04:53 PM UTC
We have identified and deployed a fix for this issue and are continuing to closely monitor the situation.
- resolved Jun 17, 2026, 05:35 PM UTC
This issue has been resolved.
Major June 16, 2026 Ingestion issues for Managed OTLP and Managed Intake Service endpoints in the Azure Australia East region 2h 4m Managed Intake Service Availability
Started Jun 16, 2026, 10:54 PM UTC· resolved Jun 17, 2026, 12:59 AM UTC
- identified Jun 16, 2026, 10:54 PM UTC
We are currently experiencing an issue impacting the ability to ingest data into mOTLP and .amp endpoints in the Azure Australia East region. The upstream providers are aware and working to resolve the issue. We will provide an update when the status changes or within an hour, whichever comes first.
- identified Jun 17, 2026, 12:02 AM UTC
This incident is ongoing. The upstream providers are aware and working to resolve the issue. We will provide an update when the status changes or within an hour, whichever comes first.
- resolved Jun 17, 2026, 12:59 AM UTC
This issue is resolved.
Major June 16, 2026 Failure to authenticate to Kibana with SSO 24m Elastic Cloud Hosted
Started Jun 16, 2026, 10:57 AM UTC· resolved Jun 16, 2026, 11:22 AM UTC
- identified Jun 16, 2026, 10:57 AM UTC
We have detected an issue with the Kibana authentication flow. Authenticating to Kibana using the "Log in with Elastic Cloud" button results in an authentication failure. A workaround is to access Kibana using the link inside the Elastic Cloud console. We are currently working on a resolution. We will post an update in 30 minutes, or sooner if there is a change in status.
Major June 16, 2026 Issue with Kibana authentication flow 38m Cloud console
Started Jun 16, 2026, 10:57 AM UTC· resolved Jun 16, 2026, 11:36 AM UTC
- investigating Jun 16, 2026, 10:57 AM UTC
We have detected an issue with the Kibana authentication flow for both Deployments and Projects. Authenticating to Kibana using the "Log in with Elastic Cloud" button results in an authentication failure. A workaround is to access Kibana using the link inside the Elastic Cloud console. We are currently working on a resolution. Our team is currently identifying the root cause to resolve the issue. We will share another update in the next hour.
- investigating Jun 16, 2026, 11:21 AM UTC
We are continuing to investigate this issue.
- resolved Jun 16, 2026, 11:36 AM UTC
We have identified the root cause and mitigated the issue. Users should now be able to log in to Kibana via the "Log in with Elastic Cloud" button.
Major June 15, 2026 Intermittent Elastic Cloud Serverless Availability Issues in AWS us-east-1 1h 42m Elastic Cloud Serverless
Started Jun 15, 2026, 05:31 PM UTC· resolved Jun 15, 2026, 07:13 PM UTC
- investigating Jun 15, 2026, 05:31 PM UTC
We are currently investigating an intermittent issue which may cause unavailability of Elastic Cloud Serverless projects or the inability to create new Serverless projects in AWS us-east-1. We will continue to update status as we learn more.
- monitoring Jun 15, 2026, 06:00 PM UTC
This issue has been mitigated, and we are continuing to monitor the situation.
- resolved Jun 15, 2026, 07:13 PM UTC
This issue has been resolved.
Major June 4, 2026 Customers may see delays with creating Azure serverless projects 7h 28m
Started Jun 04, 2026, 01:51 AM UTC· resolved Jun 04, 2026, 09:20 AM UTC
- investigating Jun 04, 2026, 01:51 AM UTC
Customers may see delays with creating Azure serverless projects and existing Azure projects may be temporarily unavailable. We are currently investigating the issue.
- monitoring Jun 04, 2026, 03:44 AM UTC
Customers may see delays with creating Azure serverless projects and existing Azure projects may be temporarily unavailable. Recovery has started and we will provide further updates as we progress.
- monitoring Jun 04, 2026, 06:21 AM UTC
Customers may see delays with creating Azure serverless projects and existing Azure projects may be temporarily unavailable. We are seeing increased recovery across as we monitor the situation. Services are being restored. Monitoring is continuing, and we will provide further updates as we progress.
- resolved Jun 04, 2026, 09:20 AM UTC
This incident has been resolved.
Minor June 2, 2026 Missing Metrics in Cloud Console - Azure North Europe 6h 25m Cloud console
Started Jun 02, 2026, 01:25 PM UTC· resolved Jun 02, 2026, 07:50 PM UTC
- investigating Jun 02, 2026, 01:25 PM UTC
Some users are seeing missing metrics visualizations in the Cloud console due to a disruption in metric data ingestion affecting deployments in the Azure North Europe region. Some recent metric data may not appear in charts or monitoring views. We are actively investigating and will provide another update within 1 hour
- investigating Jun 02, 2026, 03:02 PM UTC
We are seeing some signs of recovery, and have taken action to mitigate the impact and speed up recovery. Some users will still see seeing missing metrics visualizations in the Cloud console, for deployments in the Azure North Europe region. We are actively investigating and will provide another update within 1 hour
- resolved Jun 02, 2026, 07:50 PM UTC
This incident has been resolved.
Major May 29, 2026 Issue creating new projects in AWS ap-southeast-2 35m
Started May 29, 2026, 06:00 PM UTC· resolved May 29, 2026, 06:36 PM UTC
- investigating May 29, 2026, 06:00 PM UTC
We're aware of an issue with creating Serverless projects in the AWS ap-southeast-2 region. The engineering team is investigating the problem. We will post the next update in 2 hours.
- resolved May 29, 2026, 06:36 PM UTC
This issue has been resolved.
Major May 29, 2026 Upstream Azure Outage Causing Service Degradation 2d 15h Elasticsearch connectivity: Azure azure-westus2, Azure Infrastructure Health, Kibana connectivity: Azure azure-westus2, Azure Infrastructure health: azure-westus2 and 2 more
Started May 29, 2026, 06:32 AM UTC· resolved May 31, 2026, 09:33 PM UTC
- investigating May 29, 2026, 06:32 AM UTC
We are currently investigating an issue caused by a Microsoft Azure service disruption that is impacting some of our services. Users may experience intermittent errors, delays, or inability to access certain features depending on the affected Azure service and region. Our team is actively monitoring the situation and assessing the impact on our environment. At this time, the issue appears to be related to the upstream cloud provider. We will provide further updates as more information becomes available.
- investigating May 29, 2026, 06:35 AM UTC
We are continuing to investigate this issue.
- investigating May 29, 2026, 06:50 AM UTC
We are continuing to investigate this issue.
- identified May 29, 2026, 10:43 AM UTC
We are continuing to investigate the impact of an upstream Azure WestUS2 outage which is impacting Elastic services and deployment healthiness, including Elastic Serverless projects hosted in this region. We have confirmed that impact to our service is limited to a single availability zone (westus2-2). Customers whose deployments are not configured for high availability may experience intermittent errors, delays, or inability to access certain features. Deployments configured for high availability across multiple zones are not expected to be affected. Our team is working to mitigate the situation and the impact on our environment. We will provide further updates as more information becomes available.
- identified May 29, 2026, 11:46 AM UTC
We continue to respond to an upstream Microsoft Azure outage in Azure West US 2 (azure-westus2), caused by a datacenter power event reported by Azure. Elastic impact remains limited to availability zone westus2-2. Customers with deployments not configured for high availability in this region may continue to experience intermittent connectivity errors, degraded performance, or delays when performing deployment operations (including create, edit, restart, and delete). Deployments configured for high availability across multiple availability zones are not expected to be affected. Our teams are actively remediating affected infrastructure in the impacted zone. Recovery progress is currently constrained by degraded Azure platform APIs and capacity availability in the region.
- identified May 29, 2026, 02:26 PM UTC
We continue to remediate the impact of an upstream Azure outage in Azure West US 2 (azure-westus2), limited to availability zone westus2-2. Customers with deployments not configured for high availability in this region may continue to experience intermittent connectivity errors, degraded performance, or delays when performing deployment operations. Deployments configured for high availability across multiple availability zones are not expected to be affected. Our teams remain actively engaged with Microsoft Azure and are working to restore affected infrastructure. We will provide further updates as recovery progresses
- monitoring May 29, 2026, 06:50 PM UTC
Remediation is underway and systems are recovering. We continue to monitor the situation and will post an update in the next 2 hours or earlier.
- monitoring May 30, 2026, 06:36 AM UTC
We continue to monitor the situation which has mostly recovered. A small number of deployments are still not healthy. Our support team is working on resolving these on a case-by-case basis.
- resolved May 31, 2026, 09:33 PM UTC
This incident has been resolved.
Major May 26, 2026 Missing Metrics in Cloud Console - Azure Southeast Asia –
Started May 26, 2026, 09:35 PM UTC· resolved May 26, 2026, 09:35 PM UTC
- resolved May 26, 2026, 09:35 PM UTC
Some users experienced missing metrics visualizations in the Cloud console due to a disruption in metric data ingestion affecting deployments in the Azure Southeast Asia region. We have already stabilized the situation.
Major May 22, 2026 Delayed Execution For Synthetic Monitors in Europe Germany –
Started May 22, 2026, 04:54 AM UTC· resolved May 22, 2026, 04:54 AM UTC
- resolved May 22, 2026, 04:54 AM UTC
Synthetics browser monitors running in Europe-Germany region (GCP europe-west3) for some of the users were experiencing delayed executions results and some of them being stopped. The issue affected both Elastic Cloud Hosted and Elastic Cloud Serverless in that region and other regions were not impacted.
Notice May 20, 2026 AutoOps Login Issues for New Customers 6d 21h AutoOps
Started May 20, 2026, 03:29 PM UTC· resolved May 27, 2026, 01:06 PM UTC
- investigating May 20, 2026, 03:29 PM UTC
We are investigating an issue that prevents new Elastic Cloud customers, including trial users, from accessing AutoOps across all regions. Impact: New customers and trial accounts are currently unable to access the AutoOps dashboard. Existing Customers: Service is unaffected. AutoOps continues to function normally for all existing deployments. Our team is actively working to identify the root cause. We will provide our next update within the next hour or as soon as more information becomes available.
- monitoring May 20, 2026, 03:48 PM UTC
We have mitigated the issue preventing new Elastic Cloud customers and trial users from accessing AutoOps by restarting a backend service. We are actively monitoring to confirm the fix remains stable and that all new user logins are functioning as expected. We will provide a final update once we have confirmed full resolution.
- monitoring May 22, 2026, 04:19 PM UTC
We continue to actively monitor the implemented mitigation actions. All new user logins are functioning as expected. A permanent resolution is scheduled to be implemented early next week. Our next update will be once the resolution actions are complete, or sooner if the situation changes.
- resolved May 27, 2026, 01:06 PM UTC
The permanent resolution has been implemented, thus concluding our resolution actions. This incident is resolved.
Major May 11, 2026 Temporarily unavailability of Serverless Projects Functionality 3h 11m Elasticsearch Availability
Started May 11, 2026, 08:00 AM UTC· resolved May 11, 2026, 11:11 AM UTC
- monitoring May 11, 2026, 10:07 AM UTC
We are aware of issues resulting in temporary unavailability across multiple Serverless projects. From 08:00 UTC to 09:40 UTC on May 11, Search, Ingest and EIS functionality may have been unavailable. The root cause of this issue has been identified and resolved - we are currently monitoring, and expect no further impact.
- resolved May 11, 2026, 11:11 AM UTC
We have confirmed no further impact from this incident, and are now considering this issue resolved. Thank you for your patience.
Major May 8, 2026 Issues with Email Alerts 6h 50m
Started May 08, 2026, 06:10 PM UTC· resolved May 09, 2026, 01:01 AM UTC
- investigating May 08, 2026, 06:10 PM UTC
We are currently investigating reports that some customers may be facing issues with email alerts.
- monitoring May 08, 2026, 11:11 PM UTC
A solution has been implemented, and email delivery has resumed. We are continuing to track the situation closely and will provide another update once considered resolved.
- resolved May 09, 2026, 01:01 AM UTC
This issue is now resolved. Email delivery has been successful with no monitored issues.
Major April 30, 2026 Delayed AutoOps Metrics in AWS us-east-1 50m AutoOps
Started Apr 30, 2026, 09:46 PM UTC· resolved Apr 30, 2026, 10:36 PM UTC
- identified Apr 30, 2026, 09:46 PM UTC
We have identified and are working to mitigate an issue which is causing delayed AutoOps metrics for customers in AWS us-east-1.
- monitoring Apr 30, 2026, 10:18 PM UTC
This issue has now been resolved and we are continuing to monitor the system.
- resolved Apr 30, 2026, 10:36 PM UTC
This issue has now been resolved.
Major April 28, 2026 Missing Metrics in Cloud Console — US East (us-east-1) 3h 53m
Started Apr 28, 2026, 02:46 PM UTC· resolved Apr 28, 2026, 06:40 PM UTC
- investigating Apr 28, 2026, 02:46 PM UTC
Some users are seeing missing metrics visualizations in the Cloud console due to a disruption in metric data ingestion affecting deployments in the us-east-1 (US East) region. Some recent metric data may not appear in charts or monitoring views. We are actively investigating and will provide another update within 30 minutes.
- investigating Apr 28, 2026, 03:57 PM UTC
Our investigation is ongoing. Some early signs of stabilisation have been observed, but metrics visualizations in the Cloud console remain impacted. We will provide a further update within 30 minutes.
- investigating Apr 28, 2026, 04:32 PM UTC
Our investigation is ongoing. We continue to see early signs of stabilization, but metrics visualizations in the Cloud console remain impacted. We will provide a further update in 1 hour, or when there is a change in status.
- identified Apr 28, 2026, 05:39 PM UTC
We are continuing to see signs of stabilization and monitoring as the system recovers, but metrics visualizations in the Cloud console remains impacted until recovery is complete. We will provide a further update in 1 hour, or when there is a change in status.
- resolved Apr 28, 2026, 06:40 PM UTC
The system has recovered and functionality has returned to normal.
Major April 27, 2026 Elevated Error Rates and Latency — EU West Region 51m Elasticsearch connectivity: AWS eu-west-3, Kibana connectivity: AWS eu-west-3, APM connectivity: AWS eu-west-3
Started Apr 27, 2026, 11:49 AM UTC· resolved Apr 27, 2026, 12:40 PM UTC
- identified Apr 27, 2026, 11:49 AM UTC
We are currently investigating connectivity issues affecting a subset of customers in our EU West (Paris) region. Some requests may be experiencing elevated latency or failures. Our team is actively investigating, and we are working with our cloud infrastructure provider on the underlying issue. Other regions are not affected at this time. We will provide updates as the situation develops.
- identified Apr 27, 2026, 11:57 AM UTC
We are continuing to work on a fix for this issue.
- monitoring Apr 27, 2026, 12:08 PM UTC
Our monitoring system reports that AWS EU West 3 (Paris) region ingress layer traffic has recovered to normal levels as of 11:36 UTC and our SLO alerts have resolved. We are continuing to monitor and will update once we are confident the issue is fully resolved.
- resolved Apr 27, 2026, 12:40 PM UTC
The connectivity issues affecting a subset of customers in our AWS EU West (Paris) region have been resolved. Failed probes recovered at 11:36 UTC following remediation of an issue with our underlying cloud infrastructure provider. We are no longer observing any elevated error rates or latency in the region. We apologise for any inconvenience caused and will conduct a post-incident review.
Major April 20, 2026 EIS elevated 5xx error rates for model google-gemini-embedding-001 4h 4m Elastic Inference Service
Started Apr 20, 2026, 06:37 AM UTC· resolved Apr 20, 2026, 10:41 AM UTC
- investigating Apr 20, 2026, 06:37 AM UTC
We're seeing elevated 5xx error rates for the Gemini Embedding v1 model in EIS. The following default inference endpoint is affected: - .google-gemini-embedding-001 We're investigating and will update again in 2 hours or if there's a change in status.
- investigating Apr 20, 2026, 09:50 AM UTC
Errors are coming from the provider API (Google). The incident has been escalated to them, and we are still waiting for a response.
- resolved Apr 20, 2026, 10:41 AM UTC
An incident with an upstream service provider has been resolved, and access to the model is now restored.