Elastic Cloud incident

Kibana access restored for UI-assigned Organization Owners on Hosted deployments

Major Resolved View vendor source →

Elastic Cloud experienced a major incident on September 10, 2026, lasting 21h. The incident has been resolved; the full update timeline is below.

Started
Sep 10, 2026, 01:30 AM UTC
Resolved
Sep 10, 2026, 10:31 PM UTC
Duration
21h
Detected by Pingoru
Sep 10, 2026, 01:30 AM UTC

Update timeline

  1. identified Sep 10, 2026, 01:30 AM UTC

    We have identified and are in the process of fixing+mitigating a bug in our permissions management UI that is prevents users with the Organisation Owner role and Cloud Console, Elasticsearch, and Kibana access from accessing Kibana in Hosted Deployments.

  2. identified Sep 10, 2026, 06:03 AM UTC

    Update: This incident is still ongoing and we are continuing to investigate.

  3. monitoring Sep 10, 2026, 09:51 AM UTC

    Update: The fix has been deployed to production and we have applied a data correction to affected accounts, restoring Kibana access for impacted users. We are monitoring to confirm full resolution.

  4. resolved Sep 10, 2026, 10:31 PM UTC

    This incident has been resolved.