Elastic Cloud incident

Increased error rates for microsoft-multilingual-e5-large

Major Ongoing View vendor source →

Elastic Cloud is currently experiencing a major incident, which began 3d ago. The vendor's full update timeline is below.

Started
Aug 13, 2026, 08:32 AM UTC
Resolved
Ongoing
Duration
● 3d 10h
Detected by Pingoru
Aug 13, 2026, 08:32 AM UTC

Update timeline

  1. investigating Aug 13, 2026, 08:32 AM UTC

    We are seeing elevated error rates from the upstream provider for the microsoft-multilingual-e5-large embedding model. Search embedding requests to this model may fail. We are investigating

  2. investigating Aug 13, 2026, 02:45 PM UTC

    We're seeing some improvement in availability but are continuing to monitor the situation. We will follow up with more information in due course.

  3. monitoring Aug 13, 2026, 06:26 PM UTC

    Unfortunately, we can no longer support the E5 Multilingual Large model on the Elastic Inference Service due to continued upstream provider issues. Any customers requiring this model should set up custom inference endpoints using their own API keys.