Elastic Cloud incident

Metering issue with Elastic Cloud Hosted Deployments

Major Ongoing View vendor source →

Elastic Cloud is currently experiencing a major incident, which began 1d ago. The vendor's full update timeline is below.

Started
Jul 21, 2026, 02:24 PM UTC
Resolved
Ongoing
Duration
● 1d 5h
Detected by Pingoru
Jul 21, 2026, 02:24 PM UTC

Update timeline

  1. investigating Jul 21, 2026, 02:24 PM UTC

    We have identified an issue with our metering of Instance Capacity for Hosted Deployments that affects a subset of customers. We currently believe the impact to be limited to a small number of customers but are still working to identify and correct all occurrences of this issue. We will proactively issue billing corrections where necessary.

  2. investigating Jul 21, 2026, 11:15 PM UTC

    We are still investigating the metering issue impacting a small number of customers. We will proactively issue billing corrections where necessary. We'll provide another update when new information is available.

  3. investigating Jul 22, 2026, 10:49 AM UTC

    We are still investigating the metering issue impacting a small number of customers. We'll provide a further update when new information is available.