Elastic Cloud experienced a major incident on September 16, 2026, lasting 2h 21m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Sep 16, 2026, 01:17 PM UTC
We are currently aware that some customers may be unable to access the Elastic Support Portal at this time. We are working with our provider to investigate. If you need to contact support in the meantime, please contact [email protected].
- monitoring Sep 16, 2026, 02:49 PM UTC
We are seeing signs of recovery on the Elastic Support Portal, and customers should now be able to access as normal. We will continue monitoring for 30 minutes before marking this incident as resolved.
- resolved Sep 16, 2026, 03:38 PM UTC
The Elastic Support Portal remains available and steady - at this time, we are considering this incident resolved.