Ebanx experienced a major incident on August 23, 2026 affecting PIX, lasting 2h 5m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Aug 23, 2026, 10:02 AM UTC
We are experiencing degradation affecting PIX transactions. Our teams are actively investigating the issue, which may result in processing delays or failures.
- investigating Aug 23, 2026, 11:06 AM UTC
The issue is still ongoing. We continue to closely monitor the situation and will share further updates as more information becomes available.
- investigating Aug 23, 2026, 11:47 AM UTC
The incident affecting PIX transactions is still under investigation. The issue appears to be at the PIX network infrastructure level and is being handled at that level. At this time, any PIX transfer using a PIX key is failing, including QR code payments. Transfers made via bank account details (agency/account) remain functional. We continue to monitor closely and will share further updates as more information becomes available.
- monitoring Aug 23, 2026, 12:01 PM UTC
PIX transactions are recovering and conversion rates are now increasing. We are monitoring closely to confirm full recovery and will share a final update once the incident is resolved.
- resolved Aug 23, 2026, 12:07 PM UTC
This incident has been resolved. PIX transactions are processing normally, including transfers using PIX keys and QR code payments. Conversion rates have returned to expected levels.