Ebanx incident

[Colombia][E-Wallet] Payment processing degradation

Major Resolved View vendor source →

Ebanx experienced a major incident on October 9, 2026 affecting E-Wallet, lasting 2h 13m. The incident has been resolved; the full update timeline is below.

Started
Oct 09, 2026, 04:29 PM UTC
Resolved
Oct 09, 2026, 06:42 PM UTC
Duration
2h 13m
Detected by Pingoru
Oct 09, 2026, 04:29 PM UTC

Affected components

E-Wallet

Update timeline

  1. investigating Oct 09, 2026, 04:29 PM UTC

    Payment method(s): E-Wallet Country: Colombia Impact: : We are currently experiencing issues processing E-Wallet payments due to communication problems with one of our external partners. Our team is working closely with the partner to resolve the issue and restore normal service as soon as possible.

  2. resolved Oct 09, 2026, 06:42 PM UTC

    This incident has been resolved.