Ebanx experienced a major incident on October 19, 2026 affecting Cash, lasting 12h 43m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Oct 19, 2026, 04:25 AM UTC
Payment method(s): Cash. Country: Bolivia. Impact: Our partner in Bolivia is undergoing a maintenance, affecting Cash payments. During this period, payment creation and confirmation may fail or be declined. We expect normal operations to resume around 2026-10-19 10:00 UTC and will provide updates as necessary.
- monitoring Oct 19, 2026, 11:39 AM UTC
Our provider’s urgent maintenance in Bolivia is taking longer than initially estimated. Cash payments remain affected, and payment creation and confirmation may continue to fail or be declined. The previous estimate of 2026-10-19 10:00 UTC has passed, and we are in contact with the provider to obtain a new estimated time of recovery.
- resolved Oct 19, 2026, 05:08 PM UTC
This incident has been resolved.