Dutchie Outage History
Dutchie is up right nowPingoru has recorded 79 incidents for Dutchie: 79 in the last 12 months and 18 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 3 | 27 of 720 (4%) |
| May 2026 | 9 | 73 of 744 (10%) |
| June 2026 | 11 | 147 of 720 (20%) |
| July 2026 | 5 | 68 of 744 (9%) |
| August 2026 | 9 | 35 of 744 (5%) |
| September 2026 | 3 | 4 of 720 (1%) |
| October 2026 | 5 | 8 of 576 (1%) |
Incidents, newest first
Minor June 18, 2026 Menu Sync Distruption 2h 3m
Started Jun 18, 2026, 01:47 PM UTC· resolved Jun 18, 2026, 03:51 PM UTC
- investigating Jun 18, 2026, 01:47 PM UTC
We are currently investigating an issue affecting menu syncing across our platform. Some dispensaries may be experiencing menus that are not reflecting current inventory, new products, discounts, and other updates. We will provide updates as our investigation progresses.
- monitoring Jun 18, 2026, 03:40 PM UTC
We have deployed a fix to address the menu syncing issue affecting some dispensaries. Our engineering team has identified and resolved the underlying cause, and we are actively monitoring menu sync cadence to confirm full recovery across all integrations. We will provide a final update once we have confirmed the issue is fully resolved.
- resolved Jun 18, 2026, 03:51 PM UTC
This has been resolved and menus should now be syncing at a normal cadence.
Minor June 15, 2026 Merrco Payments Interruption – Consumer Menus, Integrated Payments
Started Jun 15, 2026, 11:00 PM UTC· resolved Jun 15, 2026, 11:00 PM UTC
- investigating Jun 15, 2026, 10:12 PM UTC
We are currently investigating an issue where Merrco payments are not being accepted online.
- resolved Jun 15, 2026, 11:00 PM UTC
The payment issue has been rectified and sales are able to be submitted without error now.
Minor June 12, 2026 New Mexico BioTrack is down – Register, BioTrack, Backoffice
Started Jun 12, 2026, 09:03 PM UTC· resolved Jun 12, 2026, 09:03 PM UTC
- investigating Jun 12, 2026, 06:22 PM UTC
We are currently investigating an issue affecting New Mexico dispensary operators experiencing errors when completing transactions. BioTrack has been contacted and we are working with their team to resolve this as quickly as possible. Other regions are not impacted. We will provide an update as soon as we have more information.
- monitoring Jun 12, 2026, 06:53 PM UTC
We are now seeing successful sales from BioTrack New Mexico. We are continuing to monitor the situation.
- resolved Jun 12, 2026, 09:03 PM UTC
BioTrack in New Mexico has recovered and sales are processing as expected.
Minor June 11, 2026 SMS and Email Campaign Delays 1h 50m
Started Jun 11, 2026, 03:04 PM UTC· resolved Jun 11, 2026, 04:54 PM UTC
- investigating Jun 11, 2026, 03:04 PM UTC
We are currently investigating delays affecting the delivery of SMS and email marketing campaigns. Some customers may experience delayed sends or temporary pauses in campaign processing. Our team is actively working to restore normal delivery, and we will provide updates as the situation progresses.
- resolved Jun 11, 2026, 04:54 PM UTC
SMS and email marketing campaigns are now processing and sending as expected.
Minor June 11, 2026 TFI Payment Processor is down – Integrated Payments
Started Jun 11, 2026, 12:42 AM UTC· resolved Jun 11, 2026, 12:42 AM UTC
- investigating Jun 11, 2026, 12:09 AM UTC
At this time, we have reached out to TFI for investigation.
- monitoring Jun 11, 2026, 12:16 AM UTC
There is an ATM network that has a data center down. TFI is working with the processor to try and route around it.
- resolved Jun 11, 2026, 12:42 AM UTC
We will continue to monitor, but at this time payments via TFI Processor are being accepted again.
Minor June 9, 2026 Cova Order Sync Failures 50m
Started Jun 09, 2026, 07:16 PM UTC· resolved Jun 09, 2026, 08:06 PM UTC
- investigating Jun 09, 2026, 07:16 PM UTC
We are aware of an issue impacting orders syncing for dispensaries using Cova. Orders placed through Dutchie may not be syncing to Cova. Our team has confirmed there are no issues on Dutchie's end and Cova is actively investigating and working toward resolution. We will provide updates as more information becomes available.
- resolved Jun 09, 2026, 08:06 PM UTC
We are now seeing orders sync to Cova as expected.
Minor June 2, 2026 Dutchie Register Performance 27m
Started Jun 02, 2026, 02:16 PM UTC· resolved Jun 02, 2026, 02:44 PM UTC
- investigating Jun 02, 2026, 02:16 PM UTC
We are currently investigating reports of intermittent access issues affecting Dutchie POS and Back Office in specific regions. The issue appears to be related to a regional disruption with our network provider, Cloudflare. Our team is actively working with Cloudflare to identify and resolve the issue as quickly as possible. We will provide updates as more information becomes available.
- resolved Jun 02, 2026, 02:44 PM UTC
This has been resolved by CloudFlare.
Minor May 24, 2026 METRC elevated errors across multiple states 2h 14m
Started May 24, 2026, 01:00 AM UTC· resolved May 24, 2026, 03:14 AM UTC
- investigating May 24, 2026, 01:00 AM UTC
We are aware of intermittent errors affecting METRC compliance integrations across multiple states, including Montana, California, Massachusetts, Oregon, and Missouri. These errors are originating from METRC's infrastructure, and we have engaged their support team directly (Case #02410998). We are actively monitoring the situation and will provide updates as more information becomes available.
- resolved May 24, 2026, 03:14 AM UTC
We have resolved an elevated error rate affecting METRC traceability integrations for primarily Missouri and a range of other states. Beginning around 12:40 AM UTC on May 24, customers in Missouri experienced a higher-than-normal rate of failures when syncing sales receipts and other traceability data with METRC. After monitoring error rates closely, errors have returned to normal levels as of approximately 3:01 AM UTC. If you continue to experience METRC sync issues, please contact Dutchie Support.
Minor May 22, 2026 Alpine IQ service interruption 5h 40m
Started May 22, 2026, 09:23 PM UTC· resolved May 23, 2026, 03:04 AM UTC
- identified May 22, 2026, 09:23 PM UTC
Alpine IQ is encountering a service interruption, which can affect wallet checks and loyalty point redemptions in Dutchie POS. Dutchie Engineering is monitoring, and Alpine IQ is investigating. Please refer to Alpine IQ's status page for additional information: https://status.alpineiq.com/
- resolved May 23, 2026, 03:04 AM UTC
Alpine IQ has resolved their service interruption and are reporting that all systems are fully operational.
Minor May 18, 2026 PrintNode Outage 31m Register
Started May 18, 2026, 06:27 PM UTC· resolved May 18, 2026, 06:58 PM UTC
- identified May 18, 2026, 06:27 PM UTC
We are aware of an issue affecting printing functionality for customers. Our printing service provider, PrintNode, is currently experiencing a service disruption impacting a subset of users. Our team is actively monitoring the situation. For the latest updates from PrintNode directly, please visit PrintNode's status page "PrintNode's status page": https://www.printnode.com/en/status.
- monitoring May 18, 2026, 06:39 PM UTC
PrintNode has completed a data center failover and printing functionality is recovering. Customers should begin seeing successful print jobs resume. Our team is actively monitoring the situation and will provide further updates as we confirm full stability.
- resolved May 18, 2026, 06:58 PM UTC
PrintNode has completed their data center failover and printing functionality has been fully restored. All print jobs are now processing normally.
Minor May 15, 2026 BioTrack NM Patient Allotments Displaying Negative – BioTrack
Started May 15, 2026, 11:05 PM UTC· resolved May 15, 2026, 11:05 PM UTC
- investigating May 06, 2026, 05:42 PM UTC
We are currently investigating an issue affecting New Mexico operators where patient allotments in BioTrack are displaying as negative values when the actual allotment is positive. This is causing incorrect allotment checks at the point of sale. We have confirmed with BioTrack that this issue originates on their end and are actively working with them toward a resolution. We will continue to provide updates as more information becomes available.
- resolved May 15, 2026, 11:05 PM UTC
We have not observed this behavior since 5/6.
Major May 15, 2026 Dutchie Order Confirmation in E-Comm is Unavailable 19m
Started May 15, 2026, 10:04 PM UTC· resolved May 15, 2026, 10:24 PM UTC
- investigating May 15, 2026, 10:04 PM UTC
We are currently experiencing an issue with our SMS order confirmation notifications for Dutchie Admin (E-comm). Our team is actively working on a resolution and will provide an update as soon as one is available. We apologize for any inconvenience this may cause.
Minor May 13, 2026 METRC NY Checkout Errors 51m Metrc
Started May 13, 2026, 01:26 PM UTC· resolved May 13, 2026, 02:17 PM UTC
- investigating May 13, 2026, 01:26 PM UTC
We are currently investigating checkout issues affecting New York-based dispensaries. The issue appears to be related to METRC NY. We have filed Case #02407691 with METRC. We will provide updates as more information becomes available.
- monitoring May 13, 2026, 01:42 PM UTC
We are currently monitoring checkout issues affecting New York-based dispensaries. The issue appears to be related to METRC NY. We have filed Case #02407691 with METRC. We will provide updates as more information becomes available.
- resolved May 13, 2026, 02:17 PM UTC
We are now seeing normal checkouts operations in New York
Minor May 8, 2026 Biotrack FL 2h 56m
Started May 08, 2026, 04:36 PM UTC· resolved May 08, 2026, 07:32 PM UTC
- investigating May 08, 2026, 04:36 PM UTC
We are aware of an issue currently affecting delivery transactions for Florida-based dispensaries. Some operators may be experiencing errors when attempting to complete delivery compliance reporting through BioTrack/MMUR. We have engaged BioTrack directly and are actively working toward resolution.
- resolved May 08, 2026, 07:32 PM UTC
BioTrack delivery functionality in Florida has successfully recovered.
Minor May 8, 2026 FL Biotrack 12h 3m
Started May 08, 2026, 12:46 AM UTC· resolved May 08, 2026, 12:49 PM UTC
- investigating May 08, 2026, 12:46 AM UTC
We are currently investigating an issue affecting dispensary operations in Florida. Customers may be experiencing errors or inability to complete transactions. Our engineering team is actively engaged and working toward resolution. We will provide updates as more information becomes available.
- investigating May 08, 2026, 01:07 AM UTC
We are currently investigating an issue affecting dispensary operations in Florida. This is the result of an active AWS outage impacting BioTrack, which is affecting the ability to complete transactions. Our engineering team is actively monitoring the situation. You can track the AWS status directly here: https://health.aws.amazon.com/health/status — we will continue to provide updates as more information becomes available.
- resolved May 08, 2026, 12:49 PM UTC
BioTrack in Florida has successfully recovered.
Minor May 7, 2026 TFI integration 1m
Started May 07, 2026, 06:46 PM UTC· resolved May 07, 2026, 06:48 PM UTC
- investigating May 07, 2026, 06:46 PM UTC
We're aware of an issue currently affecting the TFI integration. Our team is investigating and working to resolve it as quickly as possible.
- resolved May 07, 2026, 06:48 PM UTC
This issue has been resolved.
Minor April 30, 2026 Florida Dispensing Errors 2d 7h MMUR
Started Apr 30, 2026, 05:08 PM UTC· resolved May 03, 2026, 12:11 AM UTC
- investigating Apr 30, 2026, 05:08 PM UTC
We are aware of an issue with Florida's state traceability systems (MMUR) that is impacting dispensing transactions for some Florida-based operators. We have contacted BioTrack and their ticket number for this issue is 00241406. We recommend affected operators reach out proactively to OMMU.
- resolved May 03, 2026, 12:11 AM UTC
Florida Biotrack has returned to normal operation.
Minor April 1, 2026 Mobile App User Segments Missing 20h 11m Register
Started Apr 01, 2026, 06:09 PM UTC· resolved Apr 02, 2026, 02:20 PM UTC
- investigating Apr 01, 2026, 06:09 PM UTC
We are aware of an issue affecting user segmentation within the Dutchie mobile app experience. Some customers may not be correctly categorized based on their mobile app activity. Our team is actively investigating and working toward a resolution. Processes such as Discounts and Marketing communications based on a customer’s Mobile App status may be affected by this. Core ordering and POS functionality remain unaffected.
- identified Apr 01, 2026, 06:49 PM UTC
We have identified the cause of an issue impacting user segmentation for mobile app customers. A recent data change altered how mobile login activity is attributed, which caused certain mobile app segments to behave incorrectly. Our engineering team is implementing a fix. Discount functionality has been restored but there may still be issues associated with Mobile App Push-Notifications. Core ordering and POS functionality are not affected.
- resolved Apr 02, 2026, 02:20 PM UTC
The data issue that caused missing customers from mobile-app based segments is now resolved.
Minor March 13, 2026 Ecommerce Issues 2h 24m Dispensary Portal, Dutchie Plus, Consumer Menus, Order Terminal
Started Mar 13, 2026, 08:45 PM UTC· resolved Mar 13, 2026, 11:09 PM UTC
- investigating Mar 13, 2026, 08:45 PM UTC
We are currently investigating reports of degraded performance on our online ordering platform. Some customers may experience issues accessing Dutchie Ecommerce and Admin. Our team is actively working to identify and resolve the issue. We will provide an update as soon as we have more information.
- investigating Mar 13, 2026, 09:14 PM UTC
We are currently investigating reports of degraded performance on our online ordering platform. Some customers may experience issues accessing Dutchie Ecommerce and Admin. Our team is actively working to identify and resolve the issue. We will provide an update as soon as we have more information.
- identified Mar 13, 2026, 09:27 PM UTC
We are currently investigating reports of degraded performance on our online ordering platform. Some customers may experience issues accessing Dutchie Ecommerce. Our team is actively working to identify and resolve the issue. We will provide an update as soon as we have more information.
- identified Mar 13, 2026, 10:10 PM UTC
We are experiencing intermittent issues affecting our online ordering platform. Our team has identified the source of the issue and has deployed a fix that is restoring service for most users. Scheduled ordering (reservations and digital pickup) remains temporarily unavailable as we work to fully resolve the issue. We will provide another update as the situation progresses.
- resolved Mar 13, 2026, 11:09 PM UTC
Services are restored
Minor March 3, 2026 Degraded Performance of Reporting and Public API 42m Reporting, Dutchie POS API
Started Mar 03, 2026, 12:35 AM UTC· resolved Mar 03, 2026, 01:18 AM UTC
- investigating Mar 03, 2026, 12:35 AM UTC
We are currently investigating an issue affecting reporting features within the POS Backoffice. Customers may experience errors or timeouts when attempting to run reports or access analytics. Our team is engaged and working with our upstream infrastructure provider toward a resolution.
- identified Mar 03, 2026, 12:51 AM UTC
Reporting and Public API services have returned to normal operation. We are continuing to work with our infrastructure provider to resolve the remaining impact on BI Tools (Looker/Analytics). Customers may still experience errors or timeouts specifically when attempting to access these advanced reporting features.
- resolved Mar 03, 2026, 01:18 AM UTC
Reporting, BI Tools (Looker/Analytics) and Public API services have returned to normal operation.
Minor February 12, 2026 New Mexico Medical Issue 2h 23m BioTrack
Started Feb 12, 2026, 07:28 PM UTC· resolved Feb 12, 2026, 09:51 PM UTC
- investigating Feb 12, 2026, 07:28 PM UTC
We are currently investigating an issue affecting medical sales for dispensaries in New Mexico. Recreational sales are not impacted. Our team is actively working with our integration partner to resolve the issue and will provide updates as more information becomes available.
- identified Feb 12, 2026, 08:14 PM UTC
We have identified the cause of the issue affecting medical sales for dispensaries in New Mexico. Our team is actively working with our integration partner to implement a fix. Recreational sales are not impacted. We will provide further updates as the fix is deployed.
- monitoring Feb 12, 2026, 09:04 PM UTC
A fix has been deployed to resolve issues affecting medical patient transactions for dispensaries in New Mexico. Our team is actively monitoring to confirm full resolution. We will provide a final update once monitoring is complete.
- resolved Feb 12, 2026, 09:51 PM UTC
The issue affecting in-store checkout for some dispensaries in New Mexico has been resolved. A fix was deployed and our team has confirmed that services are operating normally. Thank you for your patience.
Minor February 10, 2026 Ecommerce Menu Display Issue 1h 52m Consumer Menus
Started Feb 10, 2026, 02:30 PM UTC· resolved Feb 10, 2026, 04:22 PM UTC
- investigating Feb 10, 2026, 02:30 PM UTC
We are currently investigating an issue affecting some ecommerce menus where the Specials tab and sidebar filter options may not be displaying as expected. This impacts both web and kiosk-based menus for affected dispensaries. Our engineering team has identified the issue and is actively working on a fix. Dispensary product listings and checkout functionality remain operational. We will provide an update as soon as the fix has been deployed and confirmed. We apologize for any inconvenience and appreciate your patience.
- resolved Feb 10, 2026, 04:22 PM UTC
This issue has been resolved. A fix was deployed that restored the specials tab, menu filters, and related display elements on ecommerce menus. All affected dispensary menus, including web and kiosk interfaces, are now functioning normally.
Minor February 10, 2026 METRC Integration Outage — CO, MD, AL 32m Metrc
Started Feb 10, 2026, 01:02 PM UTC· resolved Feb 10, 2026, 01:35 PM UTC
- investigating Feb 10, 2026, 01:02 PM UTC
We are currently experiencing failures with METRC integration in Colorado, Maryland, and Alabama. This is related to scheduled METRC maintenance that began overnight. We are in active contact with the METRC team and awaiting their estimated time of restoration. We will provide updates as more information becomes available.
- resolved Feb 10, 2026, 01:35 PM UTC
Metrc confirmed they have resolved these issues.
Minor February 6, 2026 SMS Campaign Delivery Delays 1h 46m Backoffice
Started Feb 06, 2026, 03:55 PM UTC· resolved Feb 06, 2026, 05:42 PM UTC
- investigating Feb 06, 2026, 03:55 PM UTC
We are currently investigating delays in SMS campaign message delivery through our marketing platform. Some customers may experience slower than expected delivery times for scheduled SMS campaigns. Our team has identified the issue and is actively working to restore normal sending throughput. No messages have been lost — any delayed messages will be delivered. We will provide updates as the situation progresses.
- resolved Feb 06, 2026, 05:42 PM UTC
This incident has been resolved. The issue affecting SMS campaign delivery through our marketing platform has been fully addressed. All delayed messages have been successfully delivered. We apologize for the inconvenience and appreciate your patience. If you continue to experience any issues with SMS campaign delivery, please contact our support team.
Minor February 5, 2026 DPOS Latency 1h 24m Register, Backoffice
Started Feb 05, 2026, 06:07 PM UTC· resolved Feb 05, 2026, 07:31 PM UTC
- investigating Feb 05, 2026, 06:07 PM UTC
We are currently investigating an issue affecting some Point of Sale operations. Our team is actively working to identify the cause and restore full functionality.
- identified Feb 05, 2026, 06:36 PM UTC
The team has identified the issue and are working on the resolution. Most customers should be resolved at this time.
- monitoring Feb 05, 2026, 06:51 PM UTC
We believe the issue is fully resolved. The team is actively monitoring the systems.
- resolved Feb 05, 2026, 07:31 PM UTC
All systems are fully operational.