Dutchie Outage History

Dutchie had 41 outages in the last 2 years totaling 91h 6m of downtime — averaging 1.7 incidents per month.

There were 41 Dutchie outages since November 28, 2025 totaling 91h 6m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.dutchie.com

Minor January 30, 2026

BioTrack NM - Cart Checkout Issues

Detected by Pingoru: Jan 30, 2026, 04:29 PM UTC
Resolved: Jan 30, 2026, 04:29 PM UTC
Duration: —

Affected: BioTrack

Timeline · 3 updates

investigating Jan 30, 2026, 06:22 AM UTC

Status: Investigating We are aware that customers using BioTrack in New Mexico are currently experiencing issues when checking out carts. Dutchie Engineering is actively working with BioTrack API Engineering to investigate and resolve this issue. We will provide updates as more information becomes available. Affected components BioTrack (Partial outage)
monitoring Jan 30, 2026, 07:44 AM UTC

Status: Monitoring The BioTrack API seems to be recovering but we are still seeing some intermittent errors. Affected components BioTrack (Partial outage)
resolved Jan 30, 2026, 04:29 PM UTC

Status: Resolved BioTrack Engineering has resolved the issue that was preventing customers from completing cart checkouts. Cart checkouts are now operating normally. We appreciate your patience while our teams worked to restore full functionality. Affected components BioTrack (Operational)

Read the full incident report →

Minor January 29, 2026

Dutchie Conversion and Update Issues

Detected by Pingoru: Jan 29, 2026, 04:05 PM UTC
Resolved: Jan 29, 2026, 04:05 PM UTC
Duration: —

Affected: MetrcBackoffice

Timeline · 3 updates

investigating Jan 28, 2026, 03:28 PM UTC

Status: Investigating Dutchie is currently investigating issues in Metrc markets that effect product conversions. Once we have further information, we will update accordingly. Thank you. Affected components Metrc (Degraded performance) Backoffice (Degraded performance)
identified Jan 28, 2026, 03:35 PM UTC

Status: Identified Our team has found that there was a change in Metrc API and we are working with the team to get this resolved. Thank you. Affected components Metrc (Degraded performance) Backoffice (Degraded performance)
resolved Jan 29, 2026, 04:05 PM UTC

Status: Resolved An issue with METRC API integration that was causing incomplete inventory data retrieval has been resolved. METRC rolled back a recent change to their API, and normal operations have been restored. Affected components Metrc (Operational) Backoffice (Operational)