New Mexico Medical Issue

Update timeline

1. investigating Feb 12, 2026, 07:28 PM UTC

   Status: Investigating We are currently investigating an issue affecting medical sales for dispensaries in New Mexico. Recreational sales are not impacted. Our team is actively working with our integration partner to resolve the issue and will provide updates as more information becomes available. Affected components BioTrack (Degraded performance)

2. identified Feb 12, 2026, 08:14 PM UTC

   Status: Identified We have identified the cause of the issue affecting medical sales for dispensaries in New Mexico. Our team is actively working with our integration partner to implement a fix. Recreational sales are not impacted. We will provide further updates as the fix is deployed. Affected components BioTrack (Degraded performance)

3. monitoring Feb 12, 2026, 09:04 PM UTC

   Status: Monitoring A fix has been deployed to resolve issues affecting medical patient transactions for dispensaries in New Mexico. Our team is actively monitoring to confirm full resolution. We will provide a final update once monitoring is complete. Affected components BioTrack (Degraded performance)

4. resolved Feb 12, 2026, 09:51 PM UTC

   Status: Resolved The issue affecting in-store checkout for some dispensaries in New Mexico has been resolved. A fix was deployed and our team has confirmed that services are operating normally. Thank you for your patience. Affected components BioTrack (Operational)