Dutchie experienced a minor incident on March 13, 2026 affecting Dispensary Portal and Dutchie Plus and 1 more component, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 13, 2026, 08:45 PM UTC
Status: Investigating We are currently investigating reports of degraded performance on our online ordering platform. Some customers may experience issues accessing Dutchie Ecommerce and Admin. Our team is actively working to identify and resolve the issue. We will provide an update as soon as we have more information.
- investigating Mar 13, 2026, 09:14 PM UTC
Status: Investigating We are currently investigating reports of degraded performance on our online ordering platform. Some customers may experience issues accessing Dutchie Ecommerce and Admin. Our team is actively working to identify and resolve the issue. We will provide an update as soon as we have more information. Affected components Dispensary Portal (Degraded performance) Dutchie Plus (Degraded performance) Consumer Menus (Degraded performance) Order Terminal (Degraded performance)
- identified Mar 13, 2026, 09:27 PM UTC
Status: Identified We are currently investigating reports of degraded performance on our online ordering platform. Some customers may experience issues accessing Dutchie Ecommerce. Our team is actively working to identify and resolve the issue. We will provide an update as soon as we have more information. Affected components Consumer Menus (Degraded performance) Order Terminal (Degraded performance) Dispensary Portal (Degraded performance) Dutchie Plus (Degraded performance)
- identified Mar 13, 2026, 10:10 PM UTC
Status: Identified We are experiencing intermittent issues affecting our online ordering platform. Our team has identified the source of the issue and has deployed a fix that is restoring service for most users. Scheduled ordering (reservations and digital pickup) remains temporarily unavailable as we work to fully resolve the issue. We will provide another update as the situation progresses. Affected components Order Terminal (Degraded performance) Dispensary Portal (Operational) Dutchie Plus (Degraded performance) Consumer Menus (Degraded performance)
- resolved Mar 13, 2026, 11:09 PM UTC
Status: Resolved Services are restored Affected components Dispensary Portal (Operational) Dutchie Plus (Operational) Consumer Menus (Operational) Order Terminal (Operational)