Dutchie incident

BioTrack NM Patient Allotments Displaying Negative

Minor Resolved View vendor source →

Dutchie experienced a minor incident on May 15, 2026 affecting BioTrack, lasting —. The incident has been resolved; the full update timeline is below.

Started
May 15, 2026, 11:05 PM UTC
Resolved
May 15, 2026, 11:05 PM UTC
Duration
—
Detected by Pingoru
May 15, 2026, 11:05 PM UTC

Affected components

BioTrack

Update timeline

  1. investigating May 06, 2026, 05:42 PM UTC

    Status: Investigating We are currently investigating an issue affecting New Mexico operators where patient allotments in BioTrack are displaying as negative values when the actual allotment is positive. This is causing incorrect allotment checks at the point of sale. We have confirmed with BioTrack that this issue originates on their end and are actively working with them toward a resolution. We will continue to provide updates as more information becomes available. Affected components BioTrack (Degraded performance)

  2. resolved May 15, 2026, 11:05 PM UTC

    Status: Resolved We have not observed this behavior since 5/6. Affected components BioTrack (Operational)