Dutchie incident
BioTrack NM Patient Allotments Displaying Negative
Dutchie is currently experiencing a major incident affecting BioTrack, which began 23h ago. The vendor's full update timeline is below.
Affected components
Update timeline
- investigating May 06, 2026, 05:42 PM UTC
Status: Investigating We are currently investigating an issue affecting New Mexico operators where patient allotments in BioTrack are displaying as negative values when the actual allotment is positive. This is causing incorrect allotment checks at the point of sale. We have confirmed with BioTrack that this issue originates on their end and are actively working with them toward a resolution. We will continue to provide updates as more information becomes available. Affected components BioTrack (Degraded performance)
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