Dutchie experienced a minor incident on February 6, 2026 affecting Backoffice, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 06, 2026, 03:55 PM UTC
Status: Investigating We are currently investigating delays in SMS campaign message delivery through our marketing platform. Some customers may experience slower than expected delivery times for scheduled SMS campaigns. Our team has identified the issue and is actively working to restore normal sending throughput. No messages have been lost — any delayed messages will be delivered. We will provide updates as the situation progresses. Affected components Backoffice (Degraded performance)
- resolved Feb 06, 2026, 05:42 PM UTC
Status: Resolved This incident has been resolved. The issue affecting SMS campaign delivery through our marketing platform has been fully addressed. All delayed messages have been successfully delivered. We apologize for the inconvenience and appreciate your patience. If you continue to experience any issues with SMS campaign delivery, please contact our support team. Affected components Backoffice (Operational)