Dutchie Outage History

Status: Investigating We are investing reports of sporadic latency on Dutchie E-Commerce and Dutchie Plus. Affected components Consumer Menus (Degraded performance)

Status: Investigating We are currently investigating an issue affecting sales transactions for dispensaries operating under New York's Metrc traceability system. Some customers may be experiencing failed or delayed checkouts. Our team is actively monitoring the situation. We will provide updates as more information becomes available. Case Number: 02445630

Status: Investigating We are currently investigating an issue affecting image and photo loading across the Dutchie platform. Some users may experience missing or slow-loading product images. Our team has identified this as stemming from a disruption with our image delivery provider, and we are actively monitoring their recovery. No data has been lost and core transaction functionality remains unaffected. We will provide updates as the situation develops. Affected components Dispensary Portal (Full outage) Dutchie Plus (Full outage) Consumer Menus (Full outage) Order Terminal (Full outage) Backoffice (Full outage) Register (Full outage)

Status: Investigating We are currently investigating a disruption affecting report generation within Back Office and BI Tools. This issue is the result of an active platform incident with our data provider, Snowflake. Customers may experience failures when attempting to run or access reports in both products. This issue is a result of a problem reported by our data partner Snowflake, they have published an official status page available to view here status.snowflake.com: http://status.snowflake.com . Our engineering team is actively monitoring the situation and will provide updates as more information becomes available. Affected components Reporting (Partial outage) Secure Data Share (Full outage)

Status: Investigating We are aware of an issue affecting the discount module loading in backoffice for a subset of customers. Our team is actively investigating and will provide updates as more information becomes available.

Status: Investigating We are aware of an issue affecting the discount, vendor module, and Daily Snapshot Overview loading in backoffice for a subset of customers. Our team is actively investigating and will provide updates as more information becomes available.

Status: Investigating We are currently investigating an issue affecting Business Intelligence (BI) reporting tools for a subset of customers. Some users may be unable to load data or reports within their Looker-based analytics dashboards. Affected components Reporting (Degraded performance)

Status: Investigating We are currently investigating an issue affecting order delivery to fulfillment iPads at some dispensary locations. Customers placing orders online may experience delays in orders appearing on dispensary fulfillment screens. Our team has identified the likely cause and is actively working on a resolution. We will provide an update as soon as more information is available. Affected components Order Terminal (Degraded performance)

Status: Investigating Dutchie Engineering has observed that customers in New Mexico are experiencing failures at checkout and with delivery transactions, due to slow response times from BioTrack NM. Dutchie Engineering is working with BioTrack NM. We will provide updates as more information becomes available. Biotrack Case number: 00004158

Status: Investigating We are aware of an issue affecting New Mexico operators using BioTrack for traceability. Some customers are experiencing failures at checkout. We are actively monitoring the situation and are in contact with BioTrack to facilitate resolution. We will provide updates as more information becomes available. We will provide updates as more information becomes available. Biotrack Reference Case number 00004158.

Status: Investigating We are currently investigating an issue affecting dispensaries using METRC traceability in certain states. Some locations are experiencing failures when creating, splitting, or converting packages in Dutchie POS. The error is originating from METRC’s systems, which are rejecting package creation requests with an “Explicit Shelf Life Dates” authorization error. Our team has opened a case with METRC (case #02434582) and is actively working toward a resolution. Sales transactions are not impacted at this time. Affected components Metrc (Degraded performance) Backoffice (Degraded performance)

Status: Investigating We are aware of an issue with Biotrack Florida where dispensaries are currently experiencing errors and timeouts when completing sales transactions and initiating deliveries. We are actively monitoring the situation and have opened a ticket with BioTrack to facilitate resolution. We will provide updates as more information becomes available.

Status: Investigating We are aware of an issue with BioTrack Florida where dispensaries are experiencing errors and timeouts when completing sales transactions and initiating deliveries. We have an open ticket with BioTrack and are actively monitoring the situation. Recommended Action: As advised by BioTrack, we recommend that all users log out and log back in to establish a new session, then attempt their transaction again. We will continue to provide updates as more information becomes available.

Status: Investigating We are currently investigating an issue where products may not be appearing on dispensary e-commerce menus. Our engineering team is actively investigating the root cause. We will provide updates as our investigation progresses. We apologize for any disruption to your shopping experience. Affected components Dutchie Plus (Degraded performance) Consumer Menus (Degraded performance)

Status: Investigating Menus are now loading properly. Affected components Dutchie Plus (Operational) Consumer Menus (Operational)

Status: Investigating We are aware of an issue affecting Dutchie Order Terminal App, where the application is currently failing to load for some customers. Our team is working to identify the issue and is actively investigating. We will provide an update as soon as we have more information. Please confirm orders via the admin.dutchie.com "admin.dutchie.com": http://admin.dutchie.com web interface. Affected components Order Terminal (Degraded performance)

Status: Investigating We are currently investigating an issue with an upstream provider (AWS) effecting access to customer environments. Some users may be unable to access their environment or may be experiencing errors. Our engineering team is actively working to identify and resolve the issue. We will provide an update as soon as more information is available. We apologize for the disruption and appreciate your patience.

Status: Investigating We are currently investigating an issue affecting BioTrack traceability integration for dispensaries operating in Arkansas. Specifically, the sync_inventory action is returning 500 errors, which may cause inventory-related pages within Dutchie POS to display incorrectly or fail to load. Sales transactions are continuing to process successfully and are not impacted. Our team has identified that the issue appears to originate with BioTrack's systems. We have opened a support case with BioTrack (Case #00003093) and are actively monitoring for resolution. No customer action is required at this time.

Status: Investigating We are currently investigating reports of customers being unable to log into Dutchie POS on select servers. We have identified this as a regional internet outage affecting numerous online services, including Dutchie POS.

Status: Investigating We have reached out to Biotrack for further investigation. Affected components BioTrack (Operational)

Status: Investigating We wanted to provide an update regarding the BioTrack connectivity issues affecting New Mexico operators. We are beginning to see BioTrack return successful transactions, and our engineering team continues to actively monitor the situation. We have an open ticket with BioTrack (ticket #0000349) and have reached out to additional contacts at BioTrack directly to reinforce urgency. We appreciate your patience and will continue to provide updates as we have them.

Status: Investigating We are encountering issues with BioTrack in New Mexico that are surfacing at checkout as an "Invalid username or password" We have an open ticket with BioTrack (ticket #0000349) and have reached out to additional contacts at BioTrack directly to reinforce urgency. We appreciate your patience and will continue to provide updates as we have them.

Status: Investigating When attempting to update users within Dutchie Admin an error is displayed and the user is not properly updated. We are currently investigating this issue and working toward rectifying the problem. Affected components Dispensary Portal (Degraded performance)

Status: Investigating We are currently investigating an issue affecting menu syncing across our platform. Some dispensaries may be experiencing menus that are not reflecting current inventory, new products, discounts, and other updates. We will provide updates as our investigation progresses.

Status: Investigating We are currently investigating an issue where Merrco payments are not being accepted online. Affected components Consumer Menus (Degraded performance) Integrated Payments (Degraded performance)

Status: Investigating We are currently investigating an issue affecting New Mexico dispensary operators experiencing errors when completing transactions. BioTrack has been contacted and we are working with their team to resolve this as quickly as possible. Other regions are not impacted. We will provide an update as soon as we have more information. Affected components BioTrack (Partial outage) Backoffice (Partial outage) Register (Partial outage)

Status: Investigating We are currently investigating delays affecting the delivery of SMS and email marketing campaigns. Some customers may experience delayed sends or temporary pauses in campaign processing. Our team is actively working to restore normal delivery, and we will provide updates as the situation progresses.

Status: Investigating At this time, we have reached out to TFI for investigation. Affected components Integrated Payments (Partial outage)