Dutchie Outage History

Status: Investigating We are currently investigating an issue where Merrco payments are not being accepted online. Affected components Consumer Menus (Degraded performance) Integrated Payments (Degraded performance)

Status: Investigating We are currently investigating an issue affecting New Mexico dispensary operators experiencing errors when completing transactions. BioTrack has been contacted and we are working with their team to resolve this as quickly as possible. Other regions are not impacted. We will provide an update as soon as we have more information. Affected components BioTrack (Partial outage) Backoffice (Partial outage) Register (Partial outage)

Status: Investigating We are currently investigating delays affecting the delivery of SMS and email marketing campaigns. Some customers may experience delayed sends or temporary pauses in campaign processing. Our team is actively working to restore normal delivery, and we will provide updates as the situation progresses.

Status: Investigating At this time, we have reached out to TFI for investigation. Affected components Integrated Payments (Partial outage)

Status: Investigating We are aware of an issue impacting orders syncing for dispensaries using Cova. Orders placed through Dutchie may not be syncing to Cova. Our team has confirmed there are no issues on Dutchie's end and Cova is actively investigating and working toward resolution. We will provide updates as more information becomes available.

Status: Investigating We are currently investigating reports of intermittent access issues affecting Dutchie POS and Back Office in specific regions. The issue appears to be related to a regional disruption with our network provider, Cloudflare. Our team is actively working with Cloudflare to identify and resolve the issue as quickly as possible. We will provide updates as more information becomes available.

Status: Investigating We are aware of intermittent errors affecting METRC compliance integrations across multiple states, including Montana, California, Massachusetts, Oregon, and Missouri. These errors are originating from METRC's infrastructure, and we have engaged their support team directly (Case #02410998). We are actively monitoring the situation and will provide updates as more information becomes available.

Status: Investigating We are currently investigating an issue affecting New Mexico operators where patient allotments in BioTrack are displaying as negative values when the actual allotment is positive. This is causing incorrect allotment checks at the point of sale. We have confirmed with BioTrack that this issue originates on their end and are actively working with them toward a resolution. We will continue to provide updates as more information becomes available. Affected components BioTrack (Degraded performance)

Status: Investigating We are currently experiencing an issue with our SMS order confirmation notifications for Dutchie Admin (E-comm). Our team is actively working on a resolution and will provide an update as soon as one is available. We apologize for any inconvenience this may cause.

Status: Investigating We are currently investigating checkout issues affecting New York-based dispensaries. The issue appears to be related to METRC NY. We have filed Case #02407691 with METRC. We will provide updates as more information becomes available. Affected components Metrc (Degraded performance)

Status: Investigating We are aware of an issue currently affecting delivery transactions for Florida-based dispensaries. Some operators may be experiencing errors when attempting to complete delivery compliance reporting through BioTrack/MMUR. We have engaged BioTrack directly and are actively working toward resolution.

Status: Investigating We are currently investigating an issue affecting dispensary operations in Florida. Customers may be experiencing errors or inability to complete transactions. Our engineering team is actively engaged and working toward resolution. We will provide updates as more information becomes available.

Status: Investigating We are currently investigating an issue affecting dispensary operations in Florida. This is the result of an active AWS outage impacting BioTrack, which is affecting the ability to complete transactions. Our engineering team is actively monitoring the situation. You can track the AWS status directly here: https://health.aws.amazon.com/health/status — we will continue to provide updates as more information becomes available.

Status: Investigating We're aware of an issue currently affecting the TFI integration. Our team is investigating and working to resolve it as quickly as possible.

Status: Investigating We are aware of an issue with Florida's state traceability systems (MMUR) that is impacting dispensing transactions for some Florida-based operators. We have contacted BioTrack and their ticket number for this issue is 00241406. We recommend affected operators reach out proactively to OMMU. Affected components MMUR (Degraded performance)

Status: Investigating We are aware of an issue affecting user segmentation within the Dutchie mobile app experience. Some customers may not be correctly categorized based on their mobile app activity. Our team is actively investigating and working toward a resolution. Processes such as Discounts and Marketing communications based on a customer’s Mobile App status may be affected by this. Core ordering and POS functionality remain unaffected. Affected components Register (Degraded performance)

Status: Investigating We are currently investigating reports of degraded performance on our online ordering platform. Some customers may experience issues accessing Dutchie Ecommerce and Admin. Our team is actively working to identify and resolve the issue. We will provide an update as soon as we have more information.

Status: Investigating We are currently investigating reports of degraded performance on our online ordering platform. Some customers may experience issues accessing Dutchie Ecommerce and Admin. Our team is actively working to identify and resolve the issue. We will provide an update as soon as we have more information. Affected components Dispensary Portal (Degraded performance) Dutchie Plus (Degraded performance) Consumer Menus (Degraded performance) Order Terminal (Degraded performance)

Status: Investigating We are currently investigating an issue affecting reporting features within the POS Backoffice. Customers may experience errors or timeouts when attempting to run reports or access analytics. Our team is engaged and working with our upstream infrastructure provider toward a resolution. Affected components Dutchie POS API (Degraded performance) Reporting (Degraded performance)

Status: Investigating We are currently investigating an issue affecting medical sales for dispensaries in New Mexico. Recreational sales are not impacted. Our team is actively working with our integration partner to resolve the issue and will provide updates as more information becomes available. Affected components BioTrack (Degraded performance)

Status: Investigating We are currently investigating an issue affecting some ecommerce menus where the Specials tab and sidebar filter options may not be displaying as expected. This impacts both web and kiosk-based menus for affected dispensaries. Our engineering team has identified the issue and is actively working on a fix. Dispensary product listings and checkout functionality remain operational. We will provide an update as soon as the fix has been deployed and confirmed. We apologize for any inconvenience and appreciate your patience. Affected components Consumer Menus (Degraded performance)

Status: Investigating We are currently experiencing failures with METRC integration in Colorado, Maryland, and Alabama. This is related to scheduled METRC maintenance that began overnight. We are in active contact with the METRC team and awaiting their estimated time of restoration. We will provide updates as more information becomes available. Affected components Metrc (Degraded performance)

Status: Investigating We are currently investigating delays in SMS campaign message delivery through our marketing platform. Some customers may experience slower than expected delivery times for scheduled SMS campaigns. Our team has identified the issue and is actively working to restore normal sending throughput. No messages have been lost — any delayed messages will be delivered. We will provide updates as the situation progresses. Affected components Backoffice (Degraded performance)

Status: Investigating We are currently investigating an issue affecting some Point of Sale operations. Our team is actively working to identify the cause and restore full functionality. Affected components Backoffice (Degraded performance) Register (Degraded performance)

Status: Investigating We are aware of an issue affecting some users when updating or copying products in the back office. If you encounter an error, refreshing your browser should resolve the issue. Our team is actively monitoring the situation and working to prevent further occurrences. Affected components Backoffice (Degraded performance)