Dutchie Outage History
Dutchie is up right nowPingoru has recorded 68 incidents for Dutchie: 68 in the last 12 months and 17 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 2 | 27 of 720 (4%) |
| May 2026 | 9 | 73 of 744 (10%) |
| June 2026 | 11 | 147 of 720 (20%) |
| July 2026 | 5 | 68 of 744 (9%) |
| August 2026 | 9 | 35 of 744 (5%) |
| September 2026 | 3 | 4 of 720 (1%) |
| October 2026 | 5 | 8 of 744 (1%) |
| November 2026 | 0 | 0 of 9 (0%) |
Incidents, newest first
Minor October 23, 2026 Dutchie POS Back Office and Register Errors 3h 20m Dutchie POS (Reporting), Dutchie POS (Dutchie POS API), Dutchie POS (Register), Dutchie POS (Backoffice)
Started Oct 23, 2026, 03:46 PM UTC· resolved Oct 23, 2026, 07:06 PM UTC
- investigating Oct 23, 2026, 03:46 PM UTC
We're aware that some merchants are experiencing intermittent errors. We are currently investigating.
- identified Oct 23, 2026, 03:53 PM UTC
We are monitoring a major interruption to service due to an infrastructure failure from Cloudflare (https://www.cloudflarestatus.com/incidents/sufgcbe8rrwt) We are however beginning to see signs of recovery. We will continue to monitor recovery status.
- monitoring Oct 23, 2026, 03:58 PM UTC
We are observing nominal levels of system performance but will continue to monitor and work with Cloudflare towards resolution.
- resolved Oct 23, 2026, 07:06 PM UTC
Cloudflare has resolved the issue, and all systems are operating normally.
- resolved Oct 23, 2026, 07:06 PM UTC
Cloudflare has resolved the issue, and all systems are operating normally.
Minor October 14, 2026 Delivery Device Labels Unable to Print in Florida 1h 37m Dutchie POS (Register)
Started Oct 14, 2026, 08:28 PM UTC· resolved Oct 14, 2026, 10:05 PM UTC
- investigating Oct 14, 2026, 08:28 PM UTC
Florida stores are currently facing an issue where Delivery Devices cannot have labels printed for them. We are currently investigating the cause of this issue and we will provide an update as soon as possible.
- identified Oct 14, 2026, 09:23 PM UTC
We have identified the cause of this issue and are working on an update to rectify this right away. We will update once again once this has been completed.
- resolved Oct 14, 2026, 10:05 PM UTC
The issue affecting label printing for delivery devices at Florida locations has been fixed. A fix was deployed and is fully rolled out; employees will need to refresh their POS to ensure you are on the latest version. If you continue to experience issues printing labels, please contact support.
- resolved Oct 14, 2026, 10:05 PM UTC
The issue affecting label printing for delivery devices at Florida locations has been fixed. A fix was deployed and is fully rolled out; employees will need to refresh their POS to ensure you are on the latest version. If you continue to experience issues printing labels, please contact support.
Minor October 14, 2026 Potential Issues with E-commerce Checkout With Third Party Loyalty 31m
Started Oct 14, 2026, 03:26 PM UTC· resolved Oct 14, 2026, 03:58 PM UTC
- investigating Oct 14, 2026, 03:26 PM UTC
We are currently monitoring an issue that may be affecting e-commerce checkouts when attempting to apply Third party Loyalty rewards. As soon as we have confirmation of this impact we will update.
- resolved Oct 14, 2026, 03:58 PM UTC
We have rectified the issue and all customer checkouts in e-commerce are functioning as intended at this point.
- resolved Oct 14, 2026, 03:58 PM UTC
We have rectified the issue and all customer checkouts in e-commerce are functioning as intended at this point.
Minor October 9, 2026 E-Commerce Orders Unable to Complete 25m Dutchie Ecommerce (Dispensary Portal), Dutchie Ecommerce (Dutchie Plus), Dutchie Ecommerce (Consumer Menus), Dutchie Ecommerce (Order Terminal)
Started Oct 09, 2026, 10:33 PM UTC· resolved Oct 09, 2026, 10:58 PM UTC
- investigating Oct 09, 2026, 10:33 PM UTC
We are experiencing an issue with our E-Commerce orders, preventing completion of online orders. We are investigating this issue at the moment and will post an update as soon as possible.
- investigating Oct 09, 2026, 10:46 PM UTC
As we continue to investigate this we have identified that Menus and Kiosks are failing to load and submit orders. We are continuing to investigate with utmost priority and will update as soon as possible.
- monitoring Oct 09, 2026, 10:52 PM UTC
We have rectified this issue and all menus should be functional once again. We are continuing to monitor this for the time being to assure that all systems are functioning as intended.
- resolved Oct 09, 2026, 10:58 PM UTC
This issue is fully resolved and all menu activity has been restored to full functionality.
- resolved Oct 09, 2026, 10:58 PM UTC
This issue is fully resolved and all menu activity has been restored to full functionality.
Minor October 7, 2026 Gray screen when opening the E-commerce mobile app 1h 45m
Started Oct 07, 2026, 04:56 PM UTC· resolved Oct 07, 2026, 06:41 PM UTC
- investigating Oct 07, 2026, 04:56 PM UTC
We're investigating reports that customers see a gray screen after opening the mobile app. Our team is actively working to identify the cause and restore full functionality. We'll share an update as soon as we have more information.
- identified Oct 07, 2026, 05:36 PM UTC
Our team has identified the issue and is working on pushing a fix. We will continue to add updates as we have them.
- resolved Oct 07, 2026, 06:41 PM UTC
This is now resolved. Mobile Ecommerce Apps should now functioning as expected.
- resolved Oct 07, 2026, 06:41 PM UTC
This is now resolved. Mobile Ecommerce Apps should now functioning as expected.
Minor September 10, 2026 E-Commerce Latency 28m Dutchie Ecommerce (Consumer Menus)
Started Sep 10, 2026, 08:28 PM UTC· resolved Sep 10, 2026, 08:56 PM UTC
- investigating Sep 10, 2026, 08:28 PM UTC
We are investing reports of sporadic latency on Dutchie E-Commerce and Dutchie Plus.
- identified Sep 10, 2026, 08:38 PM UTC
We have identified the issue and have applied a remediation to restore service. We seeing early indications of service restoration.
- monitoring Sep 10, 2026, 08:39 PM UTC
We have repaired the root cause and are monitoring for nominal performance.
- resolved Sep 10, 2026, 08:56 PM UTC
This incident has been resolved.
- resolved Sep 10, 2026, 08:56 PM UTC
This incident has been resolved.
Minor September 8, 2026 Metrc New York Connectivity Issues 19m
Started Sep 08, 2026, 03:36 AM UTC· resolved Sep 08, 2026, 03:55 AM UTC
- investigating Sep 08, 2026, 03:36 AM UTC
We are currently investigating an issue affecting sales transactions for dispensaries operating under New York's Metrc traceability system. Some customers may be experiencing failed or delayed checkouts. Our team is actively monitoring the situation. We will provide updates as more information becomes available. Case Number: 02445630
- resolved Sep 08, 2026, 03:55 AM UTC
We are no longer seeing errors on checkout for dispensaries operating under New York's Metrc traceability system. This has been resolved.
- resolved Sep 08, 2026, 03:55 AM UTC
We are no longer seeing errors on checkout for dispensaries operating under New York's Metrc traceability system. This has been resolved.
Minor September 1, 2026 Image loading issue across Dutchie Platform 2h 53m Dutchie Ecommerce (Dispensary Portal), Dutchie Ecommerce (Dutchie Plus), Dutchie Ecommerce (Consumer Menus), Dutchie Ecommerce (Order Terminal) and 2 more
Started Sep 01, 2026, 06:29 PM UTC· resolved Sep 01, 2026, 09:23 PM UTC
- investigating Sep 01, 2026, 06:29 PM UTC
We are currently investigating an issue affecting image and photo loading across the Dutchie platform. Some users may experience missing or slow-loading product images. Our team has identified this as stemming from a disruption with our image delivery provider, and we are actively monitoring their recovery. No data has been lost and core transaction functionality remains unaffected. We will provide updates as the situation develops.
- resolved Sep 01, 2026, 09:23 PM UTC
Our image delivery provider has completed restoration of their service following an outage affecting image and photo loading across the Dutchie platform. Service is now fully operational. We appreciate your patience during this disruption and apologize for any inconvenience.
- resolved Sep 01, 2026, 09:23 PM UTC
Our image delivery provider has completed restoration of their service following an outage affecting image and photo loading across the Dutchie platform. Service is now fully operational. We appreciate your patience during this disruption and apologize for any inconvenience.
Minor August 31, 2026 Snowflake Data and Reporting Outage 1h 30m Secure Data Share, Dutchie POS (Reporting)
Started Aug 31, 2026, 05:30 PM UTC· resolved Aug 31, 2026, 07:01 PM UTC
- investigating Aug 31, 2026, 05:30 PM UTC
We are currently investigating a disruption affecting report generation within Back Office and BI Tools. This issue is the result of an active platform incident with our data provider, Snowflake. Customers may experience failures when attempting to run or access reports in both products. This issue is a result of a problem reported by our data partner Snowflake, they have published an official status page available to view here status.snowflake.com: http://status.snowflake.com . Our engineering team is actively monitoring the situation and will provide updates as more information becomes available.
- monitoring Aug 31, 2026, 06:17 PM UTC
We have moved this incident to monitoring. Snowflake has confirmed that the majority of service impact has been resolved, and we are seeing recovery across our reporting and data services. We will continue to monitor and provide a final update once full resolution is confirmed.
- resolved Aug 31, 2026, 07:01 PM UTC
Snowflake has resolved the platform issue that was affecting data and reporting services for Dutchie customers. All Snowflake services have been restored, and in-app reporting, Looker BI, and Secure Data Share functionality should be fully operational.
- resolved Aug 31, 2026, 07:01 PM UTC
Snowflake has resolved the platform issue that was affecting data and reporting services for Dutchie customers. All Snowflake services have been restored, and in-app reporting, Looker BI, and Secure Data Share functionality should be fully operational.
Minor August 15, 2026 Michigan Metrc Connectivity 2m Traceability & Compliance (Metrc)
Started Aug 15, 2026, 01:40 PM UTC· resolved Aug 15, 2026, 01:43 PM UTC
- monitoring Aug 15, 2026, 01:40 PM UTC
Earlier this morning, we identified elevated error rates affecting Metrc API connectivity in the Michigan market. The issue resulted in intermittent failures when communicating with Metrc's Michigan API endpoint between approximately 9:00 AM and 9:06 AM ET. Service has been fully restored. We have opened a support case with Metrc (Case #02438285) to determine the root cause,
- resolved Aug 15, 2026, 01:43 PM UTC
This issue has now been resolved.
- resolved Aug 15, 2026, 01:43 PM UTC
This issue has now been resolved.
Minor August 11, 2026 Discounts & Vendor Module in Back Office Not Loading 49m
Started Aug 11, 2026, 01:16 PM UTC· resolved Aug 11, 2026, 02:06 PM UTC
- investigating Aug 11, 2026, 01:16 PM UTC
We are aware of an issue affecting the discount module loading in backoffice for a subset of customers. Our team is actively investigating and will provide updates as more information becomes available.
- investigating Aug 11, 2026, 01:38 PM UTC
We are aware of an issue affecting the discount, vendor module, and Daily Snapshot Overview loading in backoffice for a subset of customers. Our team is actively investigating and will provide updates as more information becomes available.
- resolved Aug 11, 2026, 02:06 PM UTC
We have released a hotfix that has rectified the issues affecting the Discount, Vendor, and Daily Snapshot views. Please perform a hard refresh on your Back Office Login and all aspects of the system should be functioning as intended.
- resolved Aug 11, 2026, 02:06 PM UTC
We have released a hotfix that has rectified the issues affecting the Discount, Vendor, and Daily Snapshot views. Please perform a hard refresh on your Back Office Login and all aspects of the system should be functioning as intended.
Minor August 10, 2026 BI Tools/Reports Unavailable 35m Dutchie POS (Reporting)
Started Aug 10, 2026, 05:07 PM UTC· resolved Aug 10, 2026, 05:43 PM UTC
- investigating Aug 10, 2026, 05:07 PM UTC
We are currently investigating an issue affecting Business Intelligence (BI) reporting tools for a subset of customers. Some users may be unable to load data or reports within their Looker-based analytics dashboards.
- resolved Aug 10, 2026, 05:43 PM UTC
The issue affecting the BI Reporting tool has been resolved with a hotfix to the system. All BI Repots and Dashboards are now be functioning as intended.
- resolved Aug 10, 2026, 05:43 PM UTC
The issue affecting the BI Reporting tool has been resolved with a hotfix to the system. All BI Repots and Dashboards are now be functioning as intended.
Minor August 9, 2026 E-Comm Fullfillment iPads Not Refreshing 23m Dutchie Ecommerce (Order Terminal)
Started Aug 09, 2026, 03:58 PM UTC· resolved Aug 09, 2026, 04:22 PM UTC
- investigating Aug 09, 2026, 03:58 PM UTC
We are currently investigating an issue affecting order delivery to fulfillment iPads at some dispensary locations. Customers placing orders online may experience delays in orders appearing on dispensary fulfillment screens. Our team has identified the likely cause and is actively working on a resolution. We will provide an update as soon as more information is available.
- identified Aug 09, 2026, 04:13 PM UTC
We have identified the cause of the issue affecting order delivery to fulfillment iPads at some dispensary locations. A rollback is currently in progress and we expect normal order processing to resume shortly. We will continue to provide updates as the situation develops.
- resolved Aug 09, 2026, 04:22 PM UTC
We have resolved the issue affecting order delivery to fulfillment iPads at some dispensary locations. Orders are now processing and displaying normally. We apologize for any disruption this may have caused and appreciate your patience while our team worked to restore service.
- resolved Aug 09, 2026, 04:22 PM UTC
We have resolved the issue affecting order delivery to fulfillment iPads at some dispensary locations. Orders are now processing and displaying normally. We apologize for any disruption this may have caused and appreciate your patience while our team worked to restore service.
Minor August 6, 2026 BioTrack NM latency causing delays when checking out guests in Dutchie POS 1h 59m
Started Aug 06, 2026, 11:06 PM UTC· resolved Aug 07, 2026, 01:05 AM UTC
- investigating Aug 06, 2026, 11:06 PM UTC
Dutchie Engineering has observed that customers in New Mexico are experiencing failures at checkout and with delivery transactions, due to slow response times from BioTrack NM. Dutchie Engineering is working with BioTrack NM. We will provide updates as more information becomes available. Biotrack Case number: 00004158
- resolved Aug 07, 2026, 01:05 AM UTC
This issue appears to be largely mitigated by BioTrack NM's team. Dutchie's Engineering team is observing normal response times from BioTrack NM at this time.
- resolved Aug 07, 2026, 01:05 AM UTC
This issue appears to be largely mitigated by BioTrack NM's team. Dutchie's Engineering team is observing normal response times from BioTrack NM at this time.
Minor August 6, 2026 Checkout Disruption in BioTrack New Mexico 2h 16m
Started Aug 06, 2026, 07:13 PM UTC· resolved Aug 06, 2026, 09:30 PM UTC
- investigating Aug 06, 2026, 07:13 PM UTC
We are aware of an issue affecting New Mexico operators using BioTrack for traceability. Some customers are experiencing failures at checkout. We are actively monitoring the situation and are in contact with BioTrack to facilitate resolution. We will provide updates as more information becomes available. We will provide updates as more information becomes available. Biotrack Reference Case number 00004158.
- monitoring Aug 06, 2026, 07:48 PM UTC
We are no longer seeing errors on checkout for Biotrack NM. We are continuing to monitor the situation closely and will continue to provide updates as we work toward full resolution.
- resolved Aug 06, 2026, 09:30 PM UTC
We are no longer seeing errors on checkout for Biotrack NM.
- resolved Aug 06, 2026, 09:30 PM UTC
We are no longer seeing errors on checkout for Biotrack NM.
Minor August 5, 2026 METRC Package Creation Errors 1d 1h Traceability & Compliance (Metrc), Dutchie POS (Backoffice)
Started Aug 05, 2026, 06:04 PM UTC· resolved Aug 06, 2026, 07:55 PM UTC
- investigating Aug 05, 2026, 06:04 PM UTC
We are currently investigating an issue affecting dispensaries using METRC traceability in certain states. Some locations are experiencing failures when creating, splitting, or converting packages in Dutchie POS. The error is originating from METRC’s systems, which are rejecting package creation requests with an “Explicit Shelf Life Dates” authorization error. Our team has opened a case with METRC (case #02434582) and is actively working toward a resolution. Sales transactions are not impacted at this time.
- resolved Aug 06, 2026, 07:55 PM UTC
We have implemented a solution for dispensaries experiencing package creation failures related to METRC’s “Explicit Shelf Life Dates” authorization error. If you are encountering this issue, please navigate to your METRC settings in Dutchie Back Office and disable both the “Use by date” and “Expiration date” options, then re-attempt the package creation. Our team continues to work with METRC on case reference: #02434582.
- resolved Aug 06, 2026, 07:55 PM UTC
We have implemented a solution for dispensaries experiencing package creation failures related to METRC’s “Explicit Shelf Life Dates” authorization error. If you are encountering this issue, please navigate to your METRC settings in Dutchie Back Office and disable both the “Use by date” and “Expiration date” options, then re-attempt the package creation. Our team continues to work with METRC on case reference: #02434582.
Minor August 5, 2026 Biotrack Florida Checkout Errors 1h 42m
Started Aug 05, 2026, 01:20 PM UTC· resolved Aug 05, 2026, 03:02 PM UTC
- investigating Aug 05, 2026, 01:20 PM UTC
We are aware of an issue with Biotrack Florida where dispensaries are currently experiencing errors and timeouts when completing sales transactions and initiating deliveries. We are actively monitoring the situation and have opened a ticket with BioTrack to facilitate resolution. We will provide updates as more information becomes available.
- investigating Aug 05, 2026, 02:26 PM UTC
We are aware of an issue with BioTrack Florida where dispensaries are experiencing errors and timeouts when completing sales transactions and initiating deliveries. We have an open ticket with BioTrack and are actively monitoring the situation. Recommended Action: As advised by BioTrack, we recommend that all users log out and log back in to establish a new session, then attempt their transaction again. We will continue to provide updates as more information becomes available.
- monitoring Aug 05, 2026, 02:38 PM UTC
We are currently seeing successful checkouts with Biotrack Florida and are continuing to monitor this.
- resolved Aug 05, 2026, 03:02 PM UTC
We are now seeing successful checkouts with Biotrack FL.
- resolved Aug 05, 2026, 03:02 PM UTC
We are now seeing successful checkouts with Biotrack FL.
Minor July 30, 2026 BioTrack Checkout errors in New Mexico 22h 44m Traceability & Compliance (BioTrack)
Started Jul 30, 2026, 06:22 PM UTC· resolved Jul 31, 2026, 05:06 PM UTC
- monitoring Jul 30, 2026, 06:22 PM UTC
Dutchie Engineering has identified an issue that was affecting some New Mexico customers, where checkouts were failing due to errors from BioTrack NM. At this time, the issue appears to be resolved by BioTrack NM. The window of time that these errors occurred was between 2:04 PM EDT and 2:14 PM EDT.
- resolved Jul 31, 2026, 05:06 PM UTC
BioTrack NM error rates have returned to normal.
Minor July 24, 2026 BioTrack NM latency causing delays when checking out guests in Dutchie POS 28m Dutchie POS (Register)
Started Jul 24, 2026, 11:32 PM UTC· resolved Jul 25, 2026, 12:00 AM UTC
- monitoring Jul 24, 2026, 11:32 PM UTC
Dutchie Engineering has observed that customers in New Mexico are encountering slowness or delays when checking out guests, due to slow response times from BioTrack NM. Dutchie Engineering is working with BioTrack NM. BioTrack Case #00003700
- resolved Jul 25, 2026, 12:00 AM UTC
This issue appears to be largely mitigated by BioTrack NM's team. Dutchie's Engineering team is observing normal response times from BioTrack NM at this time.
Minor July 21, 2026 Investigating products not showing on Ecomm 20m Dutchie Ecommerce (Dutchie Plus), Dutchie Ecommerce (Consumer Menus)
Started Jul 21, 2026, 08:37 PM UTC· resolved Jul 21, 2026, 08:57 PM UTC
- investigating Jul 21, 2026, 08:37 PM UTC
We are currently investigating an issue where products may not be appearing on dispensary e-commerce menus. Our engineering team is actively investigating the root cause. We will provide updates as our investigation progresses. We apologize for any disruption to your shopping experience.
- investigating Jul 21, 2026, 08:53 PM UTC
Menus are now loading properly.
- resolved Jul 21, 2026, 08:57 PM UTC
We have resolved the issue. Thank you for your patience.
Minor July 10, 2026 Dutchie Order Terminal App Failure to Load 1h 11m Dutchie Ecommerce (Order Terminal)
Started Jul 10, 2026, 05:06 PM UTC· resolved Jul 10, 2026, 06:18 PM UTC
- investigating Jul 10, 2026, 05:06 PM UTC
We are aware of an issue affecting Dutchie Order Terminal App, where the application is currently failing to load for some customers. Our team is working to identify the issue and is actively investigating. We will provide an update as soon as we have more information. Please confirm orders via the admin.dutchie.com "admin.dutchie.com": http://admin.dutchie.com web interface.
- resolved Jul 10, 2026, 06:18 PM UTC
The Dutchie Order Terminal App should now be loading and functioning as expected.
Minor July 2, 2026 500 errors across multiple endpoints 1h 24m
Started Jul 02, 2026, 09:24 PM UTC· resolved Jul 02, 2026, 10:48 PM UTC
- investigating Jul 02, 2026, 09:24 PM UTC
We are currently investigating an issue with an upstream provider (AWS) effecting access to customer environments. Some users may be unable to access their environment or may be experiencing errors. Our engineering team is actively working to identify and resolve the issue. We will provide an update as soon as more information is available. We apologize for the disruption and appreciate your patience.
- monitoring Jul 02, 2026, 09:44 PM UTC
We have restored service to a backup environment and are now seeing recovery for the impacted customer environments. We will continue to monitor.
- resolved Jul 02, 2026, 10:48 PM UTC
This issue has been resolved and all services are operating nominally.
Minor June 25, 2026 BioTrack Traceability Integration Issue (Arkansas) 6d 23h
Started Jun 25, 2026, 05:50 PM UTC· resolved Jul 02, 2026, 05:26 PM UTC
- investigating Jun 25, 2026, 05:50 PM UTC
We are currently investigating an issue affecting BioTrack traceability integration for dispensaries operating in Arkansas. Specifically, the sync_inventory action is returning 500 errors, which may cause inventory-related pages within Dutchie POS to display incorrectly or fail to load. Sales transactions are continuing to process successfully and are not impacted. Our team has identified that the issue appears to originate with BioTrack's systems. We have opened a support case with BioTrack (Case #00003093) and are actively monitoring for resolution. No customer action is required at this time.
- resolved Jul 02, 2026, 05:26 PM UTC
Resolved: BioTrack Inventory Synchronization Degradation We are pleased to confirm that the issue affecting BioTrack inventory synchronization has been resolved. Between June 25 and July 2, 2026, customers using BioTrack integration in Arkansas experienced failures with integration audit and package destruction workflows. Sales transactions were not impacted during this period.
Minor June 22, 2026 Regional ISP Outage leading to trouble logging in to Dutchie 55m
Started Jun 22, 2026, 01:55 PM UTC· resolved Jun 22, 2026, 02:51 PM UTC
- investigating Jun 22, 2026, 01:55 PM UTC
We are currently investigating reports of customers being unable to log into Dutchie POS on select servers. We have identified this as a regional internet outage affecting numerous online services, including Dutchie POS.
- resolved Jun 22, 2026, 02:51 PM UTC
Cloudflare has confirmed this is resolved
Minor June 20, 2026 BioTrack (New Mexico) — Traceability Errors Surfacing as Invalid Login Credentials at Checkout 12h 32m Traceability & Compliance (BioTrack)
Started Jun 20, 2026, 04:35 AM UTC· resolved Jun 20, 2026, 05:08 PM UTC
- investigating Jun 20, 2026, 04:35 AM UTC
We have reached out to Biotrack for further investigation.
- investigating Jun 20, 2026, 03:53 PM UTC
We wanted to provide an update regarding the BioTrack connectivity issues affecting New Mexico operators. We are beginning to see BioTrack return successful transactions, and our engineering team continues to actively monitor the situation. We have an open ticket with BioTrack (ticket #0000349) and have reached out to additional contacts at BioTrack directly to reinforce urgency. We appreciate your patience and will continue to provide updates as we have them.
- investigating Jun 20, 2026, 03:56 PM UTC
We are encountering issues with BioTrack in New Mexico that are surfacing at checkout as an "Invalid username or password" We have an open ticket with BioTrack (ticket #0000349) and have reached out to additional contacts at BioTrack directly to reinforce urgency. We appreciate your patience and will continue to provide updates as we have them.
- resolved Jun 20, 2026, 05:08 PM UTC
Issues with BioTrack in New Mexico at checkout as an "Invalid username or password" error is now resolved.