Dutchie Outage History

Status: Investigating We are currently investigating an issue where products may not be appearing on dispensary e-commerce menus. Our engineering team is actively investigating the root cause. We will provide updates as our investigation progresses. We apologize for any disruption to your shopping experience. Affected components Dutchie Plus (Degraded performance) Consumer Menus (Degraded performance)

Status: Investigating Menus are now loading properly. Affected components Dutchie Plus (Operational) Consumer Menus (Operational)

Status: Investigating We are aware of an issue affecting Dutchie Order Terminal App, where the application is currently failing to load for some customers. Our team is working to identify the issue and is actively investigating. We will provide an update as soon as we have more information. Please confirm orders via the admin.dutchie.com "admin.dutchie.com": http://admin.dutchie.com web interface. Affected components Order Terminal (Degraded performance)

Status: Investigating We are currently investigating an issue with an upstream provider (AWS) effecting access to customer environments. Some users may be unable to access their environment or may be experiencing errors. Our engineering team is actively working to identify and resolve the issue. We will provide an update as soon as more information is available. We apologize for the disruption and appreciate your patience.

Status: Investigating We are currently investigating an issue affecting BioTrack traceability integration for dispensaries operating in Arkansas. Specifically, the sync_inventory action is returning 500 errors, which may cause inventory-related pages within Dutchie POS to display incorrectly or fail to load. Sales transactions are continuing to process successfully and are not impacted. Our team has identified that the issue appears to originate with BioTrack's systems. We have opened a support case with BioTrack (Case #00003093) and are actively monitoring for resolution. No customer action is required at this time.

Status: Investigating We are currently investigating reports of customers being unable to log into Dutchie POS on select servers. We have identified this as a regional internet outage affecting numerous online services, including Dutchie POS.

Status: Investigating We have reached out to Biotrack for further investigation. Affected components BioTrack (Operational)

Status: Investigating We wanted to provide an update regarding the BioTrack connectivity issues affecting New Mexico operators. We are beginning to see BioTrack return successful transactions, and our engineering team continues to actively monitor the situation. We have an open ticket with BioTrack (ticket #0000349) and have reached out to additional contacts at BioTrack directly to reinforce urgency. We appreciate your patience and will continue to provide updates as we have them.

Status: Investigating We are encountering issues with BioTrack in New Mexico that are surfacing at checkout as an "Invalid username or password" We have an open ticket with BioTrack (ticket #0000349) and have reached out to additional contacts at BioTrack directly to reinforce urgency. We appreciate your patience and will continue to provide updates as we have them.

Status: Investigating When attempting to update users within Dutchie Admin an error is displayed and the user is not properly updated. We are currently investigating this issue and working toward rectifying the problem. Affected components Dispensary Portal (Degraded performance)

Status: Investigating We are currently investigating an issue affecting menu syncing across our platform. Some dispensaries may be experiencing menus that are not reflecting current inventory, new products, discounts, and other updates. We will provide updates as our investigation progresses.

Status: Investigating We are currently investigating an issue where Merrco payments are not being accepted online. Affected components Consumer Menus (Degraded performance) Integrated Payments (Degraded performance)

Status: Investigating We are currently investigating an issue affecting New Mexico dispensary operators experiencing errors when completing transactions. BioTrack has been contacted and we are working with their team to resolve this as quickly as possible. Other regions are not impacted. We will provide an update as soon as we have more information. Affected components BioTrack (Partial outage) Backoffice (Partial outage) Register (Partial outage)

Status: Investigating We are currently investigating delays affecting the delivery of SMS and email marketing campaigns. Some customers may experience delayed sends or temporary pauses in campaign processing. Our team is actively working to restore normal delivery, and we will provide updates as the situation progresses.

Status: Investigating At this time, we have reached out to TFI for investigation. Affected components Integrated Payments (Partial outage)

Status: Investigating We are aware of an issue impacting orders syncing for dispensaries using Cova. Orders placed through Dutchie may not be syncing to Cova. Our team has confirmed there are no issues on Dutchie's end and Cova is actively investigating and working toward resolution. We will provide updates as more information becomes available.

Status: Investigating We are currently investigating reports of intermittent access issues affecting Dutchie POS and Back Office in specific regions. The issue appears to be related to a regional disruption with our network provider, Cloudflare. Our team is actively working with Cloudflare to identify and resolve the issue as quickly as possible. We will provide updates as more information becomes available.

Status: Investigating We are aware of intermittent errors affecting METRC compliance integrations across multiple states, including Montana, California, Massachusetts, Oregon, and Missouri. These errors are originating from METRC's infrastructure, and we have engaged their support team directly (Case #02410998). We are actively monitoring the situation and will provide updates as more information becomes available.

Status: Investigating We are currently investigating an issue affecting New Mexico operators where patient allotments in BioTrack are displaying as negative values when the actual allotment is positive. This is causing incorrect allotment checks at the point of sale. We have confirmed with BioTrack that this issue originates on their end and are actively working with them toward a resolution. We will continue to provide updates as more information becomes available. Affected components BioTrack (Degraded performance)

Status: Investigating We are currently experiencing an issue with our SMS order confirmation notifications for Dutchie Admin (E-comm). Our team is actively working on a resolution and will provide an update as soon as one is available. We apologize for any inconvenience this may cause.

Status: Investigating We are currently investigating checkout issues affecting New York-based dispensaries. The issue appears to be related to METRC NY. We have filed Case #02407691 with METRC. We will provide updates as more information becomes available. Affected components Metrc (Degraded performance)

Status: Investigating We are aware of an issue currently affecting delivery transactions for Florida-based dispensaries. Some operators may be experiencing errors when attempting to complete delivery compliance reporting through BioTrack/MMUR. We have engaged BioTrack directly and are actively working toward resolution.

Status: Investigating We are currently investigating an issue affecting dispensary operations in Florida. Customers may be experiencing errors or inability to complete transactions. Our engineering team is actively engaged and working toward resolution. We will provide updates as more information becomes available.

Status: Investigating We are currently investigating an issue affecting dispensary operations in Florida. This is the result of an active AWS outage impacting BioTrack, which is affecting the ability to complete transactions. Our engineering team is actively monitoring the situation. You can track the AWS status directly here: https://health.aws.amazon.com/health/status — we will continue to provide updates as more information becomes available.

Status: Investigating We're aware of an issue currently affecting the TFI integration. Our team is investigating and working to resolve it as quickly as possible.