Dutchie Outage History

Status: Investigating We are aware of an issue with Florida's state traceability systems (MMUR) that is impacting dispensing transactions for some Florida-based operators. We have contacted BioTrack and their ticket number for this issue is 00241406. We recommend affected operators reach out proactively to OMMU. Affected components MMUR (Degraded performance)

Status: Investigating We are aware of an issue affecting user segmentation within the Dutchie mobile app experience. Some customers may not be correctly categorized based on their mobile app activity. Our team is actively investigating and working toward a resolution. Processes such as Discounts and Marketing communications based on a customer’s Mobile App status may be affected by this. Core ordering and POS functionality remain unaffected. Affected components Register (Degraded performance)

Status: Investigating We are currently investigating reports of degraded performance on our online ordering platform. Some customers may experience issues accessing Dutchie Ecommerce and Admin. Our team is actively working to identify and resolve the issue. We will provide an update as soon as we have more information.

Status: Investigating We are currently investigating reports of degraded performance on our online ordering platform. Some customers may experience issues accessing Dutchie Ecommerce and Admin. Our team is actively working to identify and resolve the issue. We will provide an update as soon as we have more information. Affected components Dispensary Portal (Degraded performance) Dutchie Plus (Degraded performance) Consumer Menus (Degraded performance) Order Terminal (Degraded performance)

Status: Investigating We are currently investigating an issue affecting reporting features within the POS Backoffice. Customers may experience errors or timeouts when attempting to run reports or access analytics. Our team is engaged and working with our upstream infrastructure provider toward a resolution. Affected components Dutchie POS API (Degraded performance) Reporting (Degraded performance)

Status: Investigating We are currently investigating an issue affecting medical sales for dispensaries in New Mexico. Recreational sales are not impacted. Our team is actively working with our integration partner to resolve the issue and will provide updates as more information becomes available. Affected components BioTrack (Degraded performance)

Status: Investigating We are currently investigating an issue affecting some ecommerce menus where the Specials tab and sidebar filter options may not be displaying as expected. This impacts both web and kiosk-based menus for affected dispensaries. Our engineering team has identified the issue and is actively working on a fix. Dispensary product listings and checkout functionality remain operational. We will provide an update as soon as the fix has been deployed and confirmed. We apologize for any inconvenience and appreciate your patience. Affected components Consumer Menus (Degraded performance)

Status: Investigating We are currently experiencing failures with METRC integration in Colorado, Maryland, and Alabama. This is related to scheduled METRC maintenance that began overnight. We are in active contact with the METRC team and awaiting their estimated time of restoration. We will provide updates as more information becomes available. Affected components Metrc (Degraded performance)

Status: Investigating We are currently investigating delays in SMS campaign message delivery through our marketing platform. Some customers may experience slower than expected delivery times for scheduled SMS campaigns. Our team has identified the issue and is actively working to restore normal sending throughput. No messages have been lost — any delayed messages will be delivered. We will provide updates as the situation progresses. Affected components Backoffice (Degraded performance)

Status: Investigating We are currently investigating an issue affecting some Point of Sale operations. Our team is actively working to identify the cause and restore full functionality. Affected components Backoffice (Degraded performance) Register (Degraded performance)

Status: Investigating We are aware of an issue affecting some users when updating or copying products in the back office. If you encounter an error, refreshing your browser should resolve the issue. Our team is actively monitoring the situation and working to prevent further occurrences. Affected components Backoffice (Degraded performance)