Dutchie experienced a minor incident on June 12, 2026 affecting Register and BioTrack and 1 more component, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 12, 2026, 06:22 PM UTC
Status: Investigating We are currently investigating an issue affecting New Mexico dispensary operators experiencing errors when completing transactions. BioTrack has been contacted and we are working with their team to resolve this as quickly as possible. Other regions are not impacted. We will provide an update as soon as we have more information. Affected components BioTrack (Partial outage) Backoffice (Partial outage) Register (Partial outage)
- monitoring Jun 12, 2026, 06:53 PM UTC
Status: Monitoring We are now seeing successful sales from BioTrack New Mexico. We are continuing to monitor the situation. Affected components Backoffice (Partial outage) Register (Partial outage) BioTrack (Partial outage)
- resolved Jun 12, 2026, 09:03 PM UTC
Status: Resolved BioTrack in New Mexico has recovered and sales are processing as expected. Affected components BioTrack (Operational) Backoffice (Operational) Register (Operational)