Dutchie experienced a minor incident on May 13, 2026 affecting Metrc, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 13, 2026, 01:26 PM UTC
Status: Investigating We are currently investigating checkout issues affecting New York-based dispensaries. The issue appears to be related to METRC NY. We have filed Case #02407691 with METRC. We will provide updates as more information becomes available. Affected components Metrc (Degraded performance)
- monitoring May 13, 2026, 01:42 PM UTC
Status: Monitoring We are currently monitoring checkout issues affecting New York-based dispensaries. The issue appears to be related to METRC NY. We have filed Case #02407691 with METRC. We will provide updates as more information becomes available. Affected components Metrc (Degraded performance)
- resolved May 13, 2026, 02:17 PM UTC
Status: Resolved We are now seeing normal checkouts operations in New York Affected components Metrc (Operational)