Dutchie incident

BioTrack Traceability Integration Issue (Arkansas)

Major Ongoing View vendor source →

Dutchie is currently experiencing a major incident, which began 1h ago. The vendor's full update timeline is below.

Started
Jun 25, 2026, 05:50 PM UTC
Resolved
Ongoing
Duration
● 1h 22m
Detected by Pingoru
Jun 25, 2026, 05:50 PM UTC

Update timeline

  1. investigating Jun 25, 2026, 05:50 PM UTC

    Status: Investigating We are currently investigating an issue affecting BioTrack traceability integration for dispensaries operating in Arkansas. Specifically, the sync_inventory action is returning 500 errors, which may cause inventory-related pages within Dutchie POS to display incorrectly or fail to load. Sales transactions are continuing to process successfully and are not impacted. Our team has identified that the issue appears to originate with BioTrack's systems. We have opened a support case with BioTrack (Case #00003093) and are actively monitoring for resolution. No customer action is required at this time.