Dutchie incident

BioTrack Traceability Integration Issue (Arkansas)

Minor Resolved View vendor source →

Dutchie experienced a minor incident on July 2, 2026, lasting —. The incident has been resolved; the full update timeline is below.

Started
Jul 02, 2026, 05:26 PM UTC
Resolved
Jul 02, 2026, 05:26 PM UTC
Duration
—
Detected by Pingoru
Jul 02, 2026, 05:26 PM UTC

Update timeline

  1. investigating Jun 25, 2026, 05:50 PM UTC

    Status: Investigating We are currently investigating an issue affecting BioTrack traceability integration for dispensaries operating in Arkansas. Specifically, the sync_inventory action is returning 500 errors, which may cause inventory-related pages within Dutchie POS to display incorrectly or fail to load. Sales transactions are continuing to process successfully and are not impacted. Our team has identified that the issue appears to originate with BioTrack's systems. We have opened a support case with BioTrack (Case #00003093) and are actively monitoring for resolution. No customer action is required at this time.

  2. resolved Jul 02, 2026, 05:26 PM UTC

    Status: Resolved Resolved: BioTrack Inventory Synchronization Degradation We are pleased to confirm that the issue affecting BioTrack inventory synchronization has been resolved. Between June 25 and July 2, 2026, customers using BioTrack integration in Arkansas experienced failures with integration audit and package destruction workflows. Sales transactions were not impacted during this period.