Dutchie incident

Investigating products not showing on Ecomm

Resolved after 20 minutes, affecting Dutchie Ecommerce (Dutchie Plus) and Dutchie Ecommerce (Consumer Menus), on July 21, 2026.

investigating Jul 21, 2026, 08:53 PM UTC

Menus are now loading properly.

Started
Jul 21, 2026, 08:37 PM UTC
Resolved
Jul 21, 2026, 08:57 PM UTC
Duration
20m
Detected by Pingoru
Jul 21, 2026, 08:37 PM UTC

Affected components

Dutchie Ecommerce (Dutchie Plus)Dutchie Ecommerce (Consumer Menus)

Update timeline

  1. investigating Jul 21, 2026, 08:37 PM UTC

    We are currently investigating an issue where products may not be appearing on dispensary e-commerce menus. Our engineering team is actively investigating the root cause. We will provide updates as our investigation progresses. We apologize for any disruption to your shopping experience.

  2. investigating Jul 21, 2026, 08:53 PM UTC

    Menus are now loading properly.

  3. resolved Jul 21, 2026, 08:57 PM UTC

    We have resolved the issue. Thank you for your patience.

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