Dutchie incident

BioTrack NM latency causing delays when checking out guests in Dutchie POS

Minor Resolved View vendor source →

Dutchie experienced a minor incident on July 25, 2026 affecting Register, lasting —. The incident has been resolved; the full update timeline is below.

Started
Jul 25, 2026, 12:00 AM UTC
Resolved
Jul 25, 2026, 12:00 AM UTC
Duration
—
Detected by Pingoru
Jul 25, 2026, 12:00 AM UTC

Affected components

Register

Update timeline

  1. monitoring Jul 24, 2026, 11:32 PM UTC

    Status: Monitoring Dutchie Engineering has observed that customers in New Mexico are encountering slowness or delays when checking out guests, due to slow response times from BioTrack NM. Dutchie Engineering is working with BioTrack NM. BioTrack Case #00003700 Affected components Register (Degraded performance)

  2. resolved Jul 25, 2026, 12:00 AM UTC

    Status: Resolved This issue appears to be largely mitigated by BioTrack NM's team. Dutchie's Engineering team is observing normal response times from BioTrack NM at this time. Affected components Register (Operational)