Dutchie incident
BioTrack (New Mexico) — Traceability Errors Surfacing as Invalid Login Credentials at Checkout
Dutchie experienced a minor incident on June 20, 2026 affecting BioTrack, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 20, 2026, 04:35 AM UTC
Status: Investigating We have reached out to Biotrack for further investigation. Affected components BioTrack (Operational)
- investigating Jun 20, 2026, 03:53 PM UTC
Status: Investigating We wanted to provide an update regarding the BioTrack connectivity issues affecting New Mexico operators. We are beginning to see BioTrack return successful transactions, and our engineering team continues to actively monitor the situation. We have an open ticket with BioTrack (ticket #0000349) and have reached out to additional contacts at BioTrack directly to reinforce urgency. We appreciate your patience and will continue to provide updates as we have them.
- investigating Jun 20, 2026, 03:56 PM UTC
Status: Investigating We are encountering issues with BioTrack in New Mexico that are surfacing at checkout as an "Invalid username or password" We have an open ticket with BioTrack (ticket #0000349) and have reached out to additional contacts at BioTrack directly to reinforce urgency. We appreciate your patience and will continue to provide updates as we have them.
- resolved Jun 20, 2026, 05:08 PM UTC
Status: Resolved Issues with BioTrack in New Mexico at checkout as an "Invalid username or password" error is now resolved.