Dualog - Unplanned Downtime
Affected: Email and Automatic File Transfer
Timeline · 1 update
- monitoring Jul 04, 2026, 09:28 AM UTC
A fix has been implemented and we are monitoring the results.
Dualog Outage History
Dualog is up right nowDualog had 30 outages in the last 2 years totaling 58h 21m of downtime — averaging 1.2 incidents per month.
There were 30 Dualog outages since July 17, 2024 totaling 58h 21m of downtime. Each is summarised below — incident details, duration, and resolution information.
Dualog Outage
Affected: Email and Automatic File Transfer
Timeline · 3 updates
- investigating Jun 29, 2026, 05:32 PM UTC
We are investigating an issue that is impacting email transmission.
- monitoring Jun 29, 2026, 05:51 PM UTC
A fix has been implemented, and we are monitoring the results.
- resolved Jun 29, 2026, 06:04 PM UTC
Our monitoring indicates the issue has been resolved by the implemented fix. We apologise for any inconvenience caused.
Degraded performance on portal and mail exchange
Affected: Dualog Portal (apps.dualog.com)Email and Automatic File Transfer
Timeline · 3 updates
- investigating Jun 11, 2026, 02:50 AM UTC
We are currently investigating this issue.
- monitoring Jun 11, 2026, 02:58 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 11, 2026, 03:11 AM UTC
This incident has been resolved.
Dualog Email Incident
Affected: Email and Automatic File Transfer
Timeline · 3 updates
- investigating May 25, 2026, 10:00 AM UTC
We have received reports about an issue impacting email traffic, and are currently investigating.
- monitoring May 25, 2026, 10:11 AM UTC
A fix has been implemented and we are monitoring the outcome.
- resolved May 25, 2026, 12:59 PM UTC
Our monitoring has concluded that the incident was resolved by the implemented fix.
Dualog Portal: Slow loading of UI elements
Affected: Dualog Portal (apps.dualog.com)
Timeline · 3 updates
- investigating May 21, 2026, 02:16 PM UTC
We have received reports of some slowness in the loading of UI elements on the Dualog Portal. Some features may take longer than usual to appear, and make seem unresponsive. We are currently looking into this issue.
- investigating May 21, 2026, 03:36 PM UTC
We are continuing to investigate this issue.
- resolved May 21, 2026, 04:06 PM UTC
This incident has been resolved.
Dualog Drive - Delay in moving files from ships to SharePoint
Affected: Drive
Timeline · 3 updates
- investigating May 07, 2026, 05:39 AM UTC
We are experiencing some delays for ships moving file to SharePoint. Sync transfers are not affected. Our team is working on identifying the issue. All data is pending in our cloud and will be delivered once the problem is solved.
- monitoring May 07, 2026, 06:44 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 07, 2026, 09:13 AM UTC
This incident has been resolved.
Personal email - 3rd party email clients not working on IMAP
Affected: Personal Email (Cloud based)
Timeline · 3 updates
- investigating Apr 06, 2026, 06:47 AM UTC
3rd party email clients are currently not fully functional for cloud-based personal email. We are looking into the issue.
- monitoring Apr 06, 2026, 06:58 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 06, 2026, 07:19 AM UTC
This incident has been resolved.
Dualog Email Delivery - Degraded
Affected: Email and Automatic File Transfer
Timeline · 3 updates
- investigating Mar 17, 2026, 05:07 PM UTC
We are currently investigating an issue impacting Dualog Connection Suite connections and email delivery.
- monitoring Mar 17, 2026, 05:11 PM UTC
A fix has been implemented and we are monitoring the outcome.
- resolved Mar 17, 2026, 05:35 PM UTC
The incident has been resolved.
Degraded Starlink Connectivity
Affected: External Service
Timeline · 2 updates
- investigating Mar 12, 2026, 10:07 AM UTC
We have recieved reports that some vessels are experiencing connectivity issues with Starlink. We will update this page once we have more information.
- resolved Mar 12, 2026, 12:36 PM UTC
Our reports indicate that Starlink has resolved the issue.
Temporary Disruption to Support Phone Line
Affected: Support Services
Timeline · 2 updates
- identified Feb 12, 2026, 11:51 AM UTC
We are currently experiencing issues with our support phone line due to an outage with our telephony provider. Our services remain fully operational and are not affected by this issue. In the meantime, please contact our Support team via email at [email protected]. We are working with the provider to resolve the issue and will provide updates as soon as more information becomes available.
- resolved Feb 12, 2026, 01:09 PM UTC
All telephony services have been fully restored and are operating normally.
Degraded performance of email exchange
Affected: Email and Automatic File Transfer
Timeline · 6 updates
- monitoring Feb 02, 2026, 08:58 PM UTC
We have identified a problem on a specific mail server that has stopped relaying mail correctly. The issue has already been solved, however there is a substantial email queue that is currently being expedited. Expect delay in sending-receiving mail until the backlog returns to normal.
- monitoring Feb 02, 2026, 09:29 PM UTC
The queue is being expedited at a good pace, and we expect it to normalise soon.
- monitoring Feb 02, 2026, 10:19 PM UTC
The mail backlog on the shore side is reduced, and the queue is being expedited at a regular pace. A certain degree of delay relaying mail from ships to shore is still to be expected. We continue monitoring the situation.
- monitoring Feb 02, 2026, 11:48 PM UTC
Mail queue expedition is ongoing. The situation is under close observation, and no further issues have been identified at this time.
- monitoring Feb 03, 2026, 12:01 AM UTC
We are continuing to monitor for any further issues.
- resolved Feb 03, 2026, 01:19 AM UTC
The previously reported mail backlog has been fully cleared, and email exchange is back to normal.
Dualog services temporarily unavailable
Affected: Dualog Portal (apps.dualog.com)Email and Automatic File TransferDriveEndpointPersonal Email (Cloud based)Fetch
Timeline · 9 updates
Degraded performance on mail exchange (resolved at 5:23 UTC)
Affected: Email and Automatic File Transfer
Timeline · 1 update
- resolved Jan 05, 2026, 06:40 AM UTC
This incident has been resolved.
Degraded performance on mail exchange
Affected: Email and Automatic File Transfer
Timeline · 5 updates
- investigating Jan 05, 2026, 04:17 AM UTC
We are currently investigating this issue.
- investigating Jan 05, 2026, 04:27 AM UTC
Vessels are currently unable to transfer mail. We are looking into the issue with the highest priority.
- identified Jan 05, 2026, 04:55 AM UTC
We have identified the cause of the issue and have implemented a fix.
- monitoring Jan 05, 2026, 05:08 AM UTC
Our fix has resolved the issue and email transfer is operational. We are continuing to monitor the situation.
- resolved Jan 05, 2026, 05:23 AM UTC
Email transfer functionality is back to normal. We sincerely apologise for any inconvenience caused.
Drive Statuspage unresponsive
Affected: Drive
Timeline · 4 updates
- investigating Dec 11, 2025, 10:09 AM UTC
We are currently investigating an issue pertaining to Dualog Drive, where the Drive page on the Dualog Portal is unresponsive for some customers. We are still currently investigating the scope and impact, and will update this page and service status once more information presents itself.
- investigating Dec 11, 2025, 10:22 AM UTC
Drive tasks configured with integrations to SharePoint are not functioning as expected. Our development team is actively investigating the root cause and working to restore full functionality as soon as possible. We will continue to provide updates on this page as more information becomes available.
- monitoring Dec 11, 2025, 10:35 AM UTC
An internal system that certain Drive features rely on was briefly unavailable after an update. This led to certain Drive features becoming unavailable until our systems came back online. Our logs indicate that all services are now back up and operational, and we will continue monitoring over the course of the next hour.
- resolved Dec 11, 2025, 11:47 AM UTC
No anomalies have been detected in our logs. The Drive service has shown stability in the last hour and is fully operational for all users.
Reports of vessels experiencing downtime
Affected: Email and Automatic File Transfer
Timeline · 3 updates
- identified Dec 08, 2025, 06:37 PM UTC
We have recieved reports from customers that a number of vessels have experienced downtime in the past hour. We have restarted certain services and the majority of vessels are now back online. Vessels connecting via Instant Communication Mode (ICM) may still experience connectivity issues, and we are working on bringing this back.
- monitoring Dec 08, 2025, 07:09 PM UTC
Instant Communication Mode (ICM) is now operational and appears to be stable. All vessels should now be connecting and fully operational. We will continue monitoring our systems until further notice.
- resolved Dec 08, 2025, 07:37 PM UTC
Monitored components show normal activity. The current incident is resolved.
Dualog Drive and Apps Portal - degraded performance
Affected: Dualog Portal (apps.dualog.com)Drive
Timeline · 4 updates
- investigating Sep 05, 2025, 06:11 AM UTC
The Apps Portal and Drive service are currently facing intermittent issues for some customers. Our team is working to investigate the cause.
- investigating Sep 05, 2025, 06:17 AM UTC
We are continuing to investigate this issue.
- monitoring Sep 05, 2025, 07:04 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 05, 2025, 07:36 AM UTC
This incident has been resolved.
Dualog Email Delivery
Affected: Email and Automatic File Transfer
Timeline · 7 updates
- investigating Aug 22, 2025, 09:18 AM UTC
We are currently investigating an issue pertaining to email delivery. We are still determining the scope of this issue and will be providing more information shortly.
- investigating Aug 22, 2025, 10:20 AM UTC
We are continuing to investigate this email delivery issue. The issue is isolated to inbound emails (from shore to ship). Outbound emails from the ship are not affected.
- identified Aug 22, 2025, 10:37 AM UTC
We have identified an issue with email delivery issue causing substantial delays to incoming emails. This issue only affects incoming emails - shore to ship. Outgoing emails from the vessels are unaffected. Rest assured, we are treating this issue with the highest priority.
- monitoring Aug 22, 2025, 11:27 AM UTC
We have implemented a fix and are monitoring the results. Email delays can still be expected while our systems handle the backlog. Stay tuned for further updates. The issue is isolated to inbound emails (from shore to ship). Outbound emails from the ship are not affected.
- monitoring Aug 22, 2025, 11:34 AM UTC
We have implemented a fix and are monitoring the results. Email delays can still be expected while our systems handle the backlog. Stay tuned for further updates. The issue is isolated to inbound emails (from shore to ship). Outbound emails from the ship are not affected.
- monitoring Aug 22, 2025, 12:00 PM UTC
The issue has been resolved by the implemented fix. The email backlog has been fully processed, and additional email delays are no longer expected. We are continuing to monitor the situation closely,
- resolved Aug 22, 2025, 01:30 PM UTC
The issue has been resolved by the implemented fix. We apologise for any inconvenience caused.
Dualog Portal - Degraded Performance
Affected: Dualog Portal (apps.dualog.com)
Timeline · 3 updates
- investigating Jun 20, 2025, 06:33 AM UTC
The Dualog Portal (apps.dualog.com) is currently experiencing lower performance. We are investigating. Mail flow and other services are not affected.
- monitoring Jun 20, 2025, 06:47 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 20, 2025, 07:02 AM UTC
This incident has been resolved.
Delays for incoming emails to vessels
Affected: Email and Automatic File Transfer
Timeline · 4 updates
- investigating Jun 17, 2025, 10:19 AM UTC
We are experiencing some backend issues that may lead to incoming emails to vessels being delayed. We are currently investigating the problem and will revert with further updates.
- monitoring Jun 17, 2025, 11:25 AM UTC
Our infrastructure team has now fixed the issue. Emails should now begin to flow as normal. We will continue monitoring the performance to ensure full stability of all services.
- monitoring Jun 17, 2025, 12:01 PM UTC
The matter has been resolved and all systems are operational.
- resolved Jun 17, 2025, 12:02 PM UTC
This incident has been resolved.
Drive: Degraded performance
Affected: Drive
Timeline · 3 updates
- identified Jun 05, 2025, 10:49 AM UTC
We are noticing some destinations in Dualog Drive that are stuck, and are releasing a client patch to fix this issue.
- monitoring Jun 05, 2025, 03:22 PM UTC
The causes of the ongoing issue have been identified, and numerous fixes have been applied. The situation is currently improving and under heavy monitoring.
- resolved Jun 05, 2025, 06:36 PM UTC
The issue has been resolved and traffic flow has resumed normally.
Dualog Service Interruption on 4 June 2025
Affected: Dualog Portal (apps.dualog.com)Email and Automatic File TransferDriveEndpointProtectFetch
Timeline · 8 updates
Support Line Disruption
Affected: Support Services
Timeline · 2 updates
- identified Mar 05, 2025, 02:17 PM UTC
Our support line +47 776 21 911 is currently unavailable due to infrastructure issues with our telecommunications provider. Customers may still reach us via [email protected] or our Singaporean support number +65 622 21 911 for technical assistance.
- resolved Mar 05, 2025, 09:12 PM UTC
Our telecommunications provider has confirmed this incident has been resolved. All Dualog Support lines are fully operational.
Unexpected slowness in loading portal information
Affected: Dualog Portal (apps.dualog.com)DriveProtectPersonal Email (Cloud based)
Timeline · 4 updates
- investigating Oct 03, 2024, 06:31 AM UTC
We are experiencing slowness in loading information in some parts of the portal. We are currently investigating.
- investigating Oct 03, 2024, 07:04 AM UTC
The performance for all Link services seem to be affected. We are adding computing resources on the cloud side to immediately address the situation.
- monitoring Oct 03, 2024, 07:25 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 03, 2024, 09:15 AM UTC
This incident has been resolved.
Issues with email delivery to vessels
Affected: Email and Automatic File Transfer
Timeline · 3 updates
- investigating Aug 21, 2024, 04:19 AM UTC
We are currently experiencing some issues with incoming emails to vessels for certain customers and our team is actively investigating.
- monitoring Aug 21, 2024, 06:02 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 21, 2024, 06:28 AM UTC
This incident has been resolved.