Dualog had 27 outages in the last 2 years totaling 60h 11m of downtime — averaging 1.1 incidents per month.
There were 27 Dualog outages since July 4, 2024 totaling 60h 11m of downtime. Each is summarised below — incident details, duration, and resolution information.
We have received reports about an issue impacting email traffic, and are currently investigating.
A fix has been implemented and we are monitoring the outcome.
Our monitoring has concluded that the incident was resolved by the implemented fix.
We have received reports of some slowness in the loading of UI elements on the Dualog Portal. Some features may take longer than usual to appear, and make seem unresponsive. We are currently looking into this issue.
We are continuing to investigate this issue.
This incident has been resolved.
We are experiencing some delays for ships moving file to SharePoint. Sync transfers are not affected. Our team is working on identifying the issue. All data is pending in our cloud and will be delivered once the problem is solved.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
3rd party email clients are currently not fully functional for cloud-based personal email. We are looking into the issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating an issue impacting Dualog Connection Suite connections and email delivery.
A fix has been implemented and we are monitoring the outcome.
The incident has been resolved.
We have recieved reports that some vessels are experiencing connectivity issues with Starlink. We will update this page once we have more information.
Our reports indicate that Starlink has resolved the issue.
We are currently experiencing issues with our support phone line due to an outage with our telephony provider. Our services remain fully operational and are not affected by this issue. In the meantime, please contact our Support team via email at [email protected]. We are working with the provider to resolve the issue and will provide updates as soon as more information becomes available.
All telephony services have been fully restored and are operating normally.
We have identified a problem on a specific mail server that has stopped relaying mail correctly. The issue has already been solved, however there is a substantial email queue that is currently being expedited. Expect delay in sending-receiving mail until the backlog returns to normal.
The queue is being expedited at a good pace, and we expect it to normalise soon.
The mail backlog on the shore side is reduced, and the queue is being expedited at a regular pace. A certain degree of delay relaying mail from ships to shore is still to be expected. We continue monitoring the situation.
Mail queue expedition is ongoing. The situation is under close observation, and no further issues have been identified at this time.
We are continuing to monitor for any further issues.
The previously reported mail backlog has been fully cleared, and email exchange is back to normal.
This incident has been resolved.
We are currently investigating this issue.
Vessels are currently unable to transfer mail. We are looking into the issue with the highest priority.
We have identified the cause of the issue and have implemented a fix.
Our fix has resolved the issue and email transfer is operational. We are continuing to monitor the situation.
Email transfer functionality is back to normal. We sincerely apologise for any inconvenience caused.
We are currently investigating an issue pertaining to Dualog Drive, where the Drive page on the Dualog Portal is unresponsive for some customers. We are still currently investigating the scope and impact, and will update this page and service status once more information presents itself.
Drive tasks configured with integrations to SharePoint are not functioning as expected. Our development team is actively investigating the root cause and working to restore full functionality as soon as possible. We will continue to provide updates on this page as more information becomes available.
An internal system that certain Drive features rely on was briefly unavailable after an update. This led to certain Drive features becoming unavailable until our systems came back online. Our logs indicate that all services are now back up and operational, and we will continue monitoring over the course of the next hour.
No anomalies have been detected in our logs. The Drive service has shown stability in the last hour and is fully operational for all users.
We have recieved reports from customers that a number of vessels have experienced downtime in the past hour. We have restarted certain services and the majority of vessels are now back online. Vessels connecting via Instant Communication Mode (ICM) may still experience connectivity issues, and we are working on bringing this back.
Instant Communication Mode (ICM) is now operational and appears to be stable. All vessels should now be connecting and fully operational. We will continue monitoring our systems until further notice.
Monitored components show normal activity. The current incident is resolved.
The Apps Portal and Drive service are currently facing intermittent issues for some customers. Our team is working to investigate the cause.
We are continuing to investigate this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating an issue pertaining to email delivery. We are still determining the scope of this issue and will be providing more information shortly.
We are continuing to investigate this email delivery issue. The issue is isolated to inbound emails (from shore to ship). Outbound emails from the ship are not affected.
We have identified an issue with email delivery issue causing substantial delays to incoming emails. This issue only affects incoming emails - shore to ship. Outgoing emails from the vessels are unaffected. Rest assured, we are treating this issue with the highest priority.
We have implemented a fix and are monitoring the results. Email delays can still be expected while our systems handle the backlog. Stay tuned for further updates. The issue is isolated to inbound emails (from shore to ship). Outbound emails from the ship are not affected.
We have implemented a fix and are monitoring the results. Email delays can still be expected while our systems handle the backlog. Stay tuned for further updates. The issue is isolated to inbound emails (from shore to ship). Outbound emails from the ship are not affected.
The issue has been resolved by the implemented fix. The email backlog has been fully processed, and additional email delays are no longer expected. We are continuing to monitor the situation closely,
The issue has been resolved by the implemented fix. We apologise for any inconvenience caused.
The Dualog Portal (apps.dualog.com) is currently experiencing lower performance. We are investigating. Mail flow and other services are not affected.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are experiencing some backend issues that may lead to incoming emails to vessels being delayed. We are currently investigating the problem and will revert with further updates.
Our infrastructure team has now fixed the issue. Emails should now begin to flow as normal. We will continue monitoring the performance to ensure full stability of all services.
The matter has been resolved and all systems are operational.
This incident has been resolved.
We are noticing some destinations in Dualog Drive that are stuck, and are releasing a client patch to fix this issue.
The causes of the ongoing issue have been identified, and numerous fixes have been applied. The situation is currently improving and under heavy monitoring.
The issue has been resolved and traffic flow has resumed normally.
Our support line +47 776 21 911 is currently unavailable due to infrastructure issues with our telecommunications provider. Customers may still reach us via [email protected] or our Singaporean support number +65 622 21 911 for technical assistance.
Our telecommunications provider has confirmed this incident has been resolved. All Dualog Support lines are fully operational.
We are experiencing slowness in loading information in some parts of the portal. We are currently investigating.
The performance for all Link services seem to be affected. We are adding computing resources on the cloud side to immediately address the situation.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently experiencing some issues with incoming emails to vessels for certain customers and our team is actively investigating.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We have detected a shore servers performance issue, and many ships cannot connect to shore. We will update this page as the events unfold.
The issue has been identified and a fix is being implemented.
The issue has been identified and resolved. No mail backlog present in our shore servers. All pending mail has been dispatched and received by the vessels.
Ships connectivity to shore is down. We are currently investigating the matter and will update this page as events unfold.
The issue has been identified and a fix is currently being evaluated.
We are currently investigating on a major disruption of mail connectivity from and to our shore servers. The issue has been identified and we will send updates as events unfold.
Connectivity to our mail servers has been partially restored. We will keep this page updated as events unfold.
The situation is significantly improving by the minute. We have entered the monitoring phase.
We are continuing to monitor for any further issues.
All systems confirmed back to normal and all emails in the backlog have been processed.
We are currently investigating an issue involving mail traffic. Some messages from shore to ships are not delivered.
The issue has been identified and a fix is in place. We are ensuring the queue of messages is processed accordingly.
A fix has been implemented and we are monitoring the results.
All systems confirmed back to normal. The mail queue has been completely dispatched from our servers.