Dualog experienced a notice incident on June 17, 2025 affecting Email and Automatic File Transfer, lasting 1h 42m. The incident has been resolved; the full update timeline is below.
Affected components
Email and Automatic File Transfer
Update timeline
- investigating Jun 17, 2025, 10:19 AM UTC
We are experiencing some backend issues that may lead to incoming emails to vessels being delayed. We are currently investigating the problem and will revert with further updates.
- monitoring Jun 17, 2025, 11:25 AM UTC
Our infrastructure team has now fixed the issue. Emails should now begin to flow as normal. We will continue monitoring the performance to ensure full stability of all services.
- monitoring Jun 17, 2025, 12:01 PM UTC
The matter has been resolved and all systems are operational.
- resolved Jun 17, 2025, 12:02 PM UTC
This incident has been resolved.