Dualog Outage History

Dualog is up right now

Dualog had 17 outages in the last 2 years totaling 39h 30m of downtime — averaging 0.7 incidents per month.

There were 17 Dualog outages since June 4, 2025 totaling 39h 30m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.dualog.com

Major May 7, 2026

Dualog Drive - Delay in moving files from ships to SharePoint

Detected by Pingoru
May 07, 2026, 05:39 AM UTC
Resolved
May 07, 2026, 09:13 AM UTC
Duration
3h 33m
Affected: Drive
Timeline · 3 updates
  1. investigating May 07, 2026, 05:39 AM UTC

    We are experiencing some delays for ships moving file to SharePoint. Sync transfers are not affected. Our team is working on identifying the issue. All data is pending in our cloud and will be delivered once the problem is solved.

  2. monitoring May 07, 2026, 06:44 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved May 07, 2026, 09:13 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 6, 2026

Personal email - 3rd party email clients not working on IMAP

Detected by Pingoru
Apr 06, 2026, 06:47 AM UTC
Resolved
Apr 06, 2026, 07:19 AM UTC
Duration
31m
Affected: Personal Email (Cloud based)
Timeline · 3 updates
  1. investigating Apr 06, 2026, 06:47 AM UTC

    3rd party email clients are currently not fully functional for cloud-based personal email. We are looking into the issue.

  2. monitoring Apr 06, 2026, 06:58 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Apr 06, 2026, 07:19 AM UTC

    This incident has been resolved.

Read the full incident report →

Major March 17, 2026

Dualog Email Delivery - Degraded

Detected by Pingoru
Mar 17, 2026, 05:07 PM UTC
Resolved
Mar 17, 2026, 05:35 PM UTC
Duration
28m
Affected: Email and Automatic File Transfer
Timeline · 3 updates
  1. investigating Mar 17, 2026, 05:07 PM UTC

    We are currently investigating an issue impacting Dualog Connection Suite connections and email delivery.

  2. monitoring Mar 17, 2026, 05:11 PM UTC

    A fix has been implemented and we are monitoring the outcome.

  3. resolved Mar 17, 2026, 05:35 PM UTC

    The incident has been resolved.

Read the full incident report →

Minor March 12, 2026

Degraded Starlink Connectivity

Detected by Pingoru
Mar 12, 2026, 10:07 AM UTC
Resolved
Mar 12, 2026, 12:36 PM UTC
Duration
2h 28m
Affected: External Service
Timeline · 2 updates
  1. investigating Mar 12, 2026, 10:07 AM UTC

    We have recieved reports that some vessels are experiencing connectivity issues with Starlink. We will update this page once we have more information.

  2. resolved Mar 12, 2026, 12:36 PM UTC

    Our reports indicate that Starlink has resolved the issue.

Read the full incident report →

Minor February 12, 2026

Temporary Disruption to Support Phone Line

Detected by Pingoru
Feb 12, 2026, 11:51 AM UTC
Resolved
Feb 12, 2026, 01:09 PM UTC
Duration
1h 17m
Affected: Support Services
Timeline · 2 updates
  1. identified Feb 12, 2026, 11:51 AM UTC

    We are currently experiencing issues with our support phone line due to an outage with our telephony provider. Our services remain fully operational and are not affected by this issue. In the meantime, please contact our Support team via email at [email protected]. We are working with the provider to resolve the issue and will provide updates as soon as more information becomes available.

  2. resolved Feb 12, 2026, 01:09 PM UTC

    All telephony services have been fully restored and are operating normally.

Read the full incident report →

Minor February 2, 2026

Degraded performance of email exchange

Detected by Pingoru
Feb 02, 2026, 08:58 PM UTC
Resolved
Feb 03, 2026, 01:19 AM UTC
Duration
4h 20m
Affected: Email and Automatic File Transfer
Timeline · 6 updates
  1. monitoring Feb 02, 2026, 08:58 PM UTC

    We have identified a problem on a specific mail server that has stopped relaying mail correctly. The issue has already been solved, however there is a substantial email queue that is currently being expedited. Expect delay in sending-receiving mail until the backlog returns to normal.

  2. monitoring Feb 02, 2026, 09:29 PM UTC

    The queue is being expedited at a good pace, and we expect it to normalise soon.

  3. monitoring Feb 02, 2026, 10:19 PM UTC

    The mail backlog on the shore side is reduced, and the queue is being expedited at a regular pace. A certain degree of delay relaying mail from ships to shore is still to be expected. We continue monitoring the situation.

  4. monitoring Feb 02, 2026, 11:48 PM UTC

    Mail queue expedition is ongoing. The situation is under close observation, and no further issues have been identified at this time.

  5. monitoring Feb 03, 2026, 12:01 AM UTC

    We are continuing to monitor for any further issues.

  6. resolved Feb 03, 2026, 01:19 AM UTC

    The previously reported mail backlog has been fully cleared, and email exchange is back to normal.

Read the full incident report →

Critical January 5, 2026

Degraded performance on mail exchange

Detected by Pingoru
Jan 05, 2026, 04:17 AM UTC
Resolved
Jan 05, 2026, 05:23 AM UTC
Duration
1h 6m
Affected: Email and Automatic File Transfer
Timeline · 5 updates
  1. investigating Jan 05, 2026, 04:17 AM UTC

    We are currently investigating this issue.

  2. investigating Jan 05, 2026, 04:27 AM UTC

    Vessels are currently unable to transfer mail. We are looking into the issue with the highest priority.

  3. identified Jan 05, 2026, 04:55 AM UTC

    We have identified the cause of the issue and have implemented a fix.

  4. monitoring Jan 05, 2026, 05:08 AM UTC

    Our fix has resolved the issue and email transfer is operational. We are continuing to monitor the situation.

  5. resolved Jan 05, 2026, 05:23 AM UTC

    Email transfer functionality is back to normal. We sincerely apologise for any inconvenience caused.

Read the full incident report →

Major December 11, 2025

Drive Statuspage unresponsive

Detected by Pingoru
Dec 11, 2025, 10:09 AM UTC
Resolved
Dec 11, 2025, 11:47 AM UTC
Duration
1h 38m
Affected: Drive
Timeline · 4 updates
  1. investigating Dec 11, 2025, 10:09 AM UTC

    We are currently investigating an issue pertaining to Dualog Drive, where the Drive page on the Dualog Portal is unresponsive for some customers. We are still currently investigating the scope and impact, and will update this page and service status once more information presents itself.

  2. investigating Dec 11, 2025, 10:22 AM UTC

    Drive tasks configured with integrations to SharePoint are not functioning as expected. Our development team is actively investigating the root cause and working to restore full functionality as soon as possible. We will continue to provide updates on this page as more information becomes available.

  3. monitoring Dec 11, 2025, 10:35 AM UTC

    An internal system that certain Drive features rely on was briefly unavailable after an update. This led to certain Drive features becoming unavailable until our systems came back online. Our logs indicate that all services are now back up and operational, and we will continue monitoring over the course of the next hour.

  4. resolved Dec 11, 2025, 11:47 AM UTC

    No anomalies have been detected in our logs. The Drive service has shown stability in the last hour and is fully operational for all users.

Read the full incident report →

Major December 8, 2025

Reports of vessels experiencing downtime

Detected by Pingoru
Dec 08, 2025, 06:37 PM UTC
Resolved
Dec 08, 2025, 07:37 PM UTC
Duration
1h
Affected: Email and Automatic File Transfer
Timeline · 3 updates
  1. identified Dec 08, 2025, 06:37 PM UTC

    We have recieved reports from customers that a number of vessels have experienced downtime in the past hour. We have restarted certain services and the majority of vessels are now back online. Vessels connecting via Instant Communication Mode (ICM) may still experience connectivity issues, and we are working on bringing this back.

  2. monitoring Dec 08, 2025, 07:09 PM UTC

    Instant Communication Mode (ICM) is now operational and appears to be stable. All vessels should now be connecting and fully operational. We will continue monitoring our systems until further notice.

  3. resolved Dec 08, 2025, 07:37 PM UTC

    Monitored components show normal activity. The current incident is resolved.

Read the full incident report →

Minor September 5, 2025

Dualog Drive and Apps Portal - degraded performance

Detected by Pingoru
Sep 05, 2025, 06:11 AM UTC
Resolved
Sep 05, 2025, 07:36 AM UTC
Duration
1h 24m
Affected: Dualog Portal (apps.dualog.com)Drive
Timeline · 4 updates
  1. investigating Sep 05, 2025, 06:11 AM UTC

    The Apps Portal and Drive service are currently facing intermittent issues for some customers. Our team is working to investigate the cause.

  2. investigating Sep 05, 2025, 06:17 AM UTC

    We are continuing to investigate this issue.

  3. monitoring Sep 05, 2025, 07:04 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Sep 05, 2025, 07:36 AM UTC

    This incident has been resolved.

Read the full incident report →

Major August 22, 2025

Dualog Email Delivery

Detected by Pingoru
Aug 22, 2025, 09:18 AM UTC
Resolved
Aug 22, 2025, 01:30 PM UTC
Duration
4h 11m
Affected: Email and Automatic File Transfer
Timeline · 7 updates
  1. investigating Aug 22, 2025, 09:18 AM UTC

    We are currently investigating an issue pertaining to email delivery. We are still determining the scope of this issue and will be providing more information shortly.

  2. investigating Aug 22, 2025, 10:20 AM UTC

    We are continuing to investigate this email delivery issue. The issue is isolated to inbound emails (from shore to ship). Outbound emails from the ship are not affected.

  3. identified Aug 22, 2025, 10:37 AM UTC

    We have identified an issue with email delivery issue causing substantial delays to incoming emails. This issue only affects incoming emails - shore to ship. Outgoing emails from the vessels are unaffected. Rest assured, we are treating this issue with the highest priority.

  4. monitoring Aug 22, 2025, 11:27 AM UTC

    We have implemented a fix and are monitoring the results. Email delays can still be expected while our systems handle the backlog. Stay tuned for further updates. The issue is isolated to inbound emails (from shore to ship). Outbound emails from the ship are not affected.

  5. monitoring Aug 22, 2025, 11:34 AM UTC

    We have implemented a fix and are monitoring the results. Email delays can still be expected while our systems handle the backlog. Stay tuned for further updates. The issue is isolated to inbound emails (from shore to ship). Outbound emails from the ship are not affected.

  6. monitoring Aug 22, 2025, 12:00 PM UTC

    The issue has been resolved by the implemented fix. The email backlog has been fully processed, and additional email delays are no longer expected. We are continuing to monitor the situation closely,

  7. resolved Aug 22, 2025, 01:30 PM UTC

    The issue has been resolved by the implemented fix. We apologise for any inconvenience caused.

Read the full incident report →

Minor June 20, 2025

Dualog Portal - Degraded Performance

Detected by Pingoru
Jun 20, 2025, 06:13 AM UTC
Resolved
Jun 20, 2025, 07:02 AM UTC
Duration
49m
Affected: Dualog Portal (apps.dualog.com)
Timeline · 3 updates
  1. investigating Jun 20, 2025, 06:33 AM UTC

    The Dualog Portal (apps.dualog.com) is currently experiencing lower performance. We are investigating. Mail flow and other services are not affected.

  2. monitoring Jun 20, 2025, 06:47 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jun 20, 2025, 07:02 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice June 17, 2025

Delays for incoming emails to vessels

Detected by Pingoru
Jun 17, 2025, 10:19 AM UTC
Resolved
Jun 17, 2025, 12:02 PM UTC
Duration
1h 42m
Affected: Email and Automatic File Transfer
Timeline · 4 updates
  1. investigating Jun 17, 2025, 10:19 AM UTC

    We are experiencing some backend issues that may lead to incoming emails to vessels being delayed. We are currently investigating the problem and will revert with further updates.

  2. monitoring Jun 17, 2025, 11:25 AM UTC

    Our infrastructure team has now fixed the issue. Emails should now begin to flow as normal. We will continue monitoring the performance to ensure full stability of all services.

  3. monitoring Jun 17, 2025, 12:01 PM UTC

    The matter has been resolved and all systems are operational.

  4. resolved Jun 17, 2025, 12:02 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 5, 2025

Drive: Degraded performance

Detected by Pingoru
Jun 05, 2025, 10:49 AM UTC
Resolved
Jun 05, 2025, 06:36 PM UTC
Duration
7h 46m
Affected: Drive
Timeline · 3 updates
  1. identified Jun 05, 2025, 10:49 AM UTC

    We are noticing some destinations in Dualog Drive that are stuck, and are releasing a client patch to fix this issue.

  2. monitoring Jun 05, 2025, 03:22 PM UTC

    The causes of the ongoing issue have been identified, and numerous fixes have been applied. The situation is currently improving and under heavy monitoring.

  3. resolved Jun 05, 2025, 06:36 PM UTC

    The issue has been resolved and traffic flow has resumed normally.

Read the full incident report →