DonorPerfect Outage History

We are currently investigating an issue causing unexpectedly long processing times for exports, as well as errors stating: "Max number of queue jobs reached" when using the Export to File feature. Our team is actively working to identify the root cause and restore normal performance. We will provide additional updates as more information becomes available.

We're investigating reports of intermittent slowness and errors navigating within DonorPerfect. We apologize for this inconvenience, and we're working hard to resolve this issue.

We are currently investigating an issue impacting a third-party vendor that may cause the security check on the DonorPerfect login screen to fail. DonorPerfect itself remains fully operational. If you encounter a “security check failed” message during login, we recommend clearing your browser’s cache and cookies for the last 7 days. As this has allowed some users to get through the security check. Please note that doing so will also clear your one-time passcode cookie, and you will be prompted to reauthenticate your login. We apologize for the inconvenience and are closely monitoring the status of this issue with our third party vendor. We will keep you updated here!

We are currently investigating an issue impacting a third-party vendor that may cause the security check on the DonorPerfect login screen to fail. DonorPerfect itself remains fully operational. If you encounter a “security check failed” message during login, we recommend clearing your browser’s cache and cookies for the last 7 days. As this has allowed some users to get through the security check. Please note that doing so will also clear your one-time passcode cookie, and you will be prompted to reauthenticate your login. We apologize for the inconvenience and are closely monitoring the status of this issue with our third party vendor. We will keep you updated here!

We are currently investigating an issue where DPMobile is unable to process new gifts within the app. Additionally, we are seeing that new API keys cannot be generated at this time. Our team is actively working to identify the root cause, and we will continue to provide updates here as more information becomes available.

We are currently investigating intermittent errors when completing tasks in DonorPerfect. We are working hard to identify and fix the issue. Thank you for your patience and understanding. We will keep you updated here!

We’re currently investigating an issue impacting Easy Reports that may cause reports to run slowly or, in some cases, fail to complete. We apologize for the disruption and are working to resolve it as quickly as possible. Updates will be shared here as we learn more.

We are currently monitoring a high-priority issue affecting the SafeSave Processing Gateway impacting Instacharge and Payment Forms. Some payment attempts are receiving connection error messages. Our team is working diligently with our partner to restore full functionality as quickly as possible, and we will share updates here as soon as more information becomes available.

We are currently investigating an issue where some emails are not being delivered. This includes emails from DonorPerfect, Online Forms, and ReadySetAuction, including MFA emails, password resets, receipts, and other system-generated emails. We are working hard to identify the issue and resolve it as soon as possible. Thank you for your patience. We will keep you updated here.

We’re currently investigating an issue impacting DonorPerfect logins. Some users are seeing a blank screen when attempting to sign in, or are being prevented from logging in altogether. This is our highest priority, and our team is actively working to resolve it as quickly as possible.

We are currently investigating an intermittent issue affecting Drag-N-Drop Forms. Some users may experience a 502 or 503 error when attempting to load a form. However, Online Forms Classic are not impacted and will continue to load normally. Our team is actively working to identify the cause and put a permanent resolution in place. We will provide updates as more information becomes available.

We’re currently investigating an issue causing Chat Support to be unavailable. Our team is actively working to resolve the problem. In the meantime, we recommend using Phone Support for assistance. Updates will be posted here as they become available.

Currently we are experiencing errors in DonorPerfect, Online Forms Classic, Drag-N-Drop and ReadySetAuction where images are not rendering. This is causing issues with our site as well as Forms. This appears to be connected to a widespread outage affecting many online services. We apologize and are working on resolving this.

We are currently investigating an issue with DonorPerfect Easy Reports not loading or saving properly. We apologize for this inconvenience and will keep you updated on our progress here.

We are currently investigating a high-priority issue affecting the SafeSave Processing Gateway when using Instacharge and Drag-N-Drop Forms. At this time, attempts to access Apps → Processing Gateway are unsuccessful. Drag-N-Drop Forms and Instacharge are unable to process until this is resolved, but your Online Forms Classic is still processing at this time. Our team is working diligently to restore full functionality as quickly as possible, and we will share updates here as soon as more information becomes available.

We have been informed by our payment processing partner of an upstream issue affecting our SafeSave Processing Gateway. We are working closely with them to identify and resolve the problem as quickly as possible. During this time, some transactions may fail to download from Online Forms Classic into DonorPerfect, and you may experience errors when trying to edit gifts that have been processing previously by our processing gateway; however, payments are still being processed successfully within Online Forms Classic itself.

We’ve identified an issue impacting Classic DonorPerfect Online Forms, which is currently inaccessible. Our team has marked this as a high priority and is actively working on a resolution. We’ll provide updates here as soon as more information is available. Please note that Drag-and-Drop Forms and Givecloud remain fully operational and are processing as normal.

We are currently investigating an issue when attempting to log in to DonorPerfect. We are working hard to identify and resolve this issue as soon as possible. We apologize for the inconvenience and will keep you updated here.

We are currently investigating an issue when attempting to log in to DonorPerfect. We are working hard to identify and resolve this issue as soon as possible. We apologize for the inconvenience and will keep you updated here.

Our team has identified an issue affecting DonorPerfect Online Forms Classic. Currently, donors may encounter an error upon reaching the final submission page—after clicking "Submit," the form fails to process as expected. Please note that this issue is limited to Classic Forms. Drag-N-Drop Forms and Insta-Charge are fully operational and unaffected. This matter is being actively investigated by our development team and has been assigned the highest priority. We will continue to provide updates here as we learn more. We sincerely apologize for the inconvenience and appreciate your patience.

We are currently investigating an issue that is preventing connection to our phone support team. We are working hard to identify and resolve the issue, and we will keep you updated on the progress. The best way to reach our support team at this time is through Chat Support in the Help Menu of DonorPerfect (look for the question mark in the upper right corner).

We are currently investigating an issue causing authentication errors with the DPO XML API, which is also impacting the DPMobile application. Our team is working to resolve this as quickly as possible, and we appreciate your patience in the meantime. We will keep you updated here with any updates.

We are still seeing authentication errors with the DPO XML API and are currently investigating them further. This is a high priority issue and we will keep you updated here. We apologize for any inconvenience.

Our team has identified an issue affecting DonorPerfect Online Forms Classic. Currently, donors may encounter an error upon reaching the final submission page—after clicking "Submit," the form fails to process as expected. Please note that this issue is limited to Classic Forms. Drag-N-Drop Forms and Insta-Charge are fully operational and unaffected. This matter is being actively investigated by our development team and has been assigned the highest priority. We will continue to provide updates here as we learn more. We sincerely apologize for the inconvenience and appreciate your patience.

Our email delivery provider is currently investigating an issue where some emails are not being delivered right away. This includes emails from DonorPerfect, Online Forms, and ReadySetAuction, including MFA emails, password resets, receipts, scheduled reports, and other system-generated emails. This is a top priority, and they are working hard to resolve this. As soon as we know more, we will update you here. We apologize for any inconvenience this has caused.