DNAnexus had 12 outages in the last 2 years totaling 781h 15m of downtime — averaging 0.5 incidents per month.
There were 12 DNAnexus outages since October 20, 2025 totaling 781h 15m of downtime. Each is summarised below — incident details, duration, and resolution information.
Some customers can experience issues when starting new jobs in Azure WestUS region due to the issue on the cloud provider side.
The incident has been resolved on the cloud provider side.
We are currently investigating the degraded performance of Titan Jobs logs.
A fix has been implemented and we are monitoring the results.
We have identified the issue (partially related with the previous major outage of the whole platform). We are applying the fix and will continue monitoring the situation.
This incident has been resolved.
We are currently investigating the outage of our platform.
We are continuing to investigate this issue.
We are continuing to investigate this issue.
We identified the issue and the fix is delivered. We're monitoring it.
We are continuing to monitor for any further issues.
This incident has been resolved.
We are currently investigating degraded performance in Azure westus region.
This incident has been resolved.
We are investigating an issue with delays in Titan job event processing
Performance is improving and we are monitoring the event processing status
This incident has been resolved.
We are currently investigating this issue.
We have identified the issue, file archival and unarchival should now be operating. Files which have been unarchived in the past day may still be inaccessible. We continue to investigate and will post another update when available.
This incident has been resolved.
We're currently seeing a degraded performance for various tasks in Bahrain region due to the issues on cloud provider side.
This incident has been resolved.
We are experiencing a degraded performance in AWS me-south-1 region due to issues at the cloud provider side.
This incident has been now resolved; our services in AWS me-south-1 region are operational.
We are seeing degraded performance in Azure-westus region that is related to the outage of our cloud provider.
We are continuing to investigate this issue.
We are continuing to investigate this issue.
This incident has been resolved.
We are currently investigating this issue.
This incident has been resolved.
We are currently investigating this issue.
This incident has been resolved.
We are currently investigating job scheduling delays.
Job scheduling should be back to normal. The delays were related to AWS EC2 instance launch issues. AWS took steps to mitigate the incident.
This incident has been resolved.