DNAnexus Outage History

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DNAnexus had 20 outages in the last 2 years totaling 1086h 55m of downtime — averaging 0.8 incidents per month.

There were 20 DNAnexus outages since December 13, 2024 totaling 1086h 55m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.dnanexus.com

Minor October 20, 2026

Degraded performance of jobs

Detected by Pingoru
Oct 20, 2026, 03:03 PM UTC
Resolved
Oct 20, 2026, 03:48 PM UTC
Duration
45m
Affected: Titan Jobs
Timeline · 2 updates
  1. investigating Oct 20, 2026, 03:03 PM UTC

    We're currently investigating issues with Titan jobs

  2. resolved Oct 20, 2026, 03:48 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice September 7, 2026

Degraded performance of Azure WestUS region

Detected by Pingoru
Sep 07, 2026, 01:59 PM UTC
Resolved
Sep 07, 2026, 05:58 PM UTC
Duration
3h 58m
Affected: Titan Jobs
Timeline · 2 updates
  1. identified Sep 07, 2026, 01:59 PM UTC

    Some customers can experience issues when starting new jobs in Azure WestUS region due to the issue on the cloud provider side.

  2. resolved Sep 07, 2026, 05:58 PM UTC

    The incident has been resolved on the cloud provider side.

Read the full incident report →

Minor August 22, 2026

Degraded performance of Titan Jobs logs

Detected by Pingoru
Aug 22, 2026, 03:49 AM UTC
Resolved
Aug 22, 2026, 08:40 AM UTC
Duration
4h 51m
Affected: Titan Jobs
Timeline · 4 updates
  1. investigating Aug 22, 2026, 03:49 AM UTC

    We are currently investigating the degraded performance of Titan Jobs logs.

  2. monitoring Aug 22, 2026, 05:18 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Aug 22, 2026, 08:15 AM UTC

    We have identified the issue (partially related with the previous major outage of the whole platform). We are applying the fix and will continue monitoring the situation.

  4. resolved Aug 22, 2026, 08:40 AM UTC

    This incident has been resolved.

Read the full incident report →

Major August 21, 2026

Platform Outage

Detected by Pingoru
Aug 21, 2026, 04:56 PM UTC
Resolved
Aug 21, 2026, 05:27 PM UTC
Duration
31m
Affected: Titan UITitan APITitan JobsTitan DataApollo
Timeline · 6 updates
  1. investigating Aug 21, 2026, 04:56 PM UTC

    We are currently investigating the outage of our platform.

  2. investigating Aug 21, 2026, 04:57 PM UTC

    We are continuing to investigate this issue.

  3. investigating Aug 21, 2026, 04:58 PM UTC

    We are continuing to investigate this issue.

  4. monitoring Aug 21, 2026, 05:15 PM UTC

    We identified the issue and the fix is delivered. We're monitoring it.

  5. monitoring Aug 21, 2026, 05:27 PM UTC

    We are continuing to monitor for any further issues.

  6. resolved Aug 21, 2026, 05:27 PM UTC

    This incident has been resolved.

Read the full incident report →

Major July 23, 2026

Degraded performance in Azure westus region

Detected by Pingoru
Jul 23, 2026, 03:28 PM UTC
Resolved
Jul 23, 2026, 07:38 PM UTC
Duration
4h 9m
Affected: Titan JobsTitan Data
Timeline · 2 updates
  1. investigating Jul 23, 2026, 03:28 PM UTC

    We are currently investigating degraded performance in Azure westus region.

  2. resolved Jul 23, 2026, 07:38 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 16, 2026

Job event processing delays

Detected by Pingoru
Apr 16, 2026, 03:32 PM UTC
Resolved
Apr 16, 2026, 08:55 PM UTC
Duration
5h 22m
Affected: Titan Jobs
Timeline · 3 updates
  1. investigating Apr 16, 2026, 03:32 PM UTC

    We are investigating an issue with delays in Titan job event processing

  2. monitoring Apr 16, 2026, 08:12 PM UTC

    Performance is improving and we are monitoring the event processing status

  3. resolved Apr 16, 2026, 08:55 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 25, 2026

Unarchived file download

Detected by Pingoru
Mar 25, 2026, 11:50 PM UTC
Resolved
Mar 27, 2026, 06:21 PM UTC
Duration
1d 18h
Affected: Titan Data
Timeline · 3 updates
  1. investigating Mar 25, 2026, 11:50 PM UTC

    We are currently investigating this issue.

  2. identified Mar 26, 2026, 01:33 AM UTC

    We have identified the issue, file archival and unarchival should now be operating. Files which have been unarchived in the past day may still be inaccessible. We continue to investigate and will post another update when available.

  3. resolved Mar 27, 2026, 06:21 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice March 24, 2026

Degraded performance for Bahrain region

Detected by Pingoru
Mar 24, 2026, 03:28 PM UTC
Resolved
Apr 22, 2026, 03:47 PM UTC
Duration
29d
Timeline · 2 updates
  1. identified Mar 24, 2026, 03:28 PM UTC

    We're currently seeing a degraded performance for various tasks in Bahrain region due to the issues on cloud provider side.

  2. resolved Apr 22, 2026, 03:47 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 2, 2026

Degraded platform performance in AWS me-south-1 region

Detected by Pingoru
Mar 02, 2026, 07:10 AM UTC
Resolved
Mar 02, 2026, 03:36 PM UTC
Duration
8h 25m
Affected: Titan JobsTitan Data
Timeline · 2 updates
  1. investigating Mar 02, 2026, 07:10 AM UTC

    We are experiencing a degraded performance in AWS me-south-1 region due to issues at the cloud provider side.

  2. resolved Mar 02, 2026, 03:36 PM UTC

    This incident has been now resolved; our services in AWS me-south-1 region are operational.

Read the full incident report →

Minor February 7, 2026

Degraded performance and increased error rate

Detected by Pingoru
Feb 07, 2026, 09:31 AM UTC
Resolved
Feb 07, 2026, 06:34 PM UTC
Duration
9h 3m
Affected: Titan APITitan JobsTitan DataApollo
Timeline · 4 updates
  1. investigating Feb 07, 2026, 09:31 AM UTC

    We are seeing degraded performance in Azure-westus region that is related to the outage of our cloud provider.

  2. investigating Feb 07, 2026, 09:39 AM UTC

    We are continuing to investigate this issue.

  3. investigating Feb 07, 2026, 09:41 AM UTC

    We are continuing to investigate this issue.

  4. resolved Feb 07, 2026, 06:34 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor January 5, 2026

Elevated Platform Response Times

Detected by Pingoru
Jan 05, 2026, 12:30 PM UTC
Resolved
Jan 05, 2026, 05:00 PM UTC
Duration
4h 30m
Affected: Titan UITitan APITitan JobsTitan DataApolloUKB RAP
Timeline · 2 updates
  1. investigating Jan 05, 2026, 04:11 PM UTC

    We are currently investigating this issue.

  2. resolved Jan 05, 2026, 06:29 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice December 16, 2025

Elevated platform response times

Detected by Pingoru
Dec 16, 2025, 07:31 PM UTC
Resolved
Dec 16, 2025, 08:17 PM UTC
Duration
46m
Affected: Titan UITitan APITitan JobsTitan DataApolloUKB RAP
Timeline · 2 updates
  1. investigating Dec 16, 2025, 07:31 PM UTC

    We are currently investigating this issue.

  2. resolved Dec 16, 2025, 08:17 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 28, 2025

Investigating job scheduling delays

Detected by Pingoru
Oct 28, 2025, 05:18 PM UTC
Resolved
Oct 28, 2025, 06:05 PM UTC
Duration
46m
Affected: Titan Jobs
Timeline · 3 updates
  1. investigating Oct 28, 2025, 05:18 PM UTC

    We are currently investigating job scheduling delays.

  2. investigating Oct 28, 2025, 06:04 PM UTC

    Job scheduling should be back to normal. The delays were related to AWS EC2 instance launch issues. AWS took steps to mitigate the incident.

  3. resolved Oct 28, 2025, 06:05 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice June 30, 2025

SSL Certificate Expired

Detected by Pingoru
Jun 30, 2025, 10:02 AM UTC
Resolved
Jun 30, 2025, 11:34 AM UTC
Duration
1h 31m
Affected: UKB RAP
Timeline · 2 updates
  1. identified Jun 30, 2025, 10:02 AM UTC

    Some of our services are unavailable due to expired ssl certificates. We're working on a fix.

  2. resolved Jun 30, 2025, 11:34 AM UTC

    This incident has been resolved.

Read the full incident report →

Major February 19, 2025

OFH Apollo Cohort Browser Outage

Detected by Pingoru
Feb 19, 2025, 10:20 PM UTC
Resolved
Feb 19, 2025, 11:39 PM UTC
Duration
1h 18m
Affected: Apollo
Timeline · 4 updates
  1. investigating Feb 19, 2025, 10:20 PM UTC

    Cohort Browser is currently experiencing a partial outage in the OFH region. Apollo workers are still operational.

  2. identified Feb 19, 2025, 11:11 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Feb 19, 2025, 11:16 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Feb 19, 2025, 11:39 PM UTC

    All Apollo functionality is now operational.

Read the full incident report →

Notice January 28, 2025

Investigating Elevated API Response Times

Detected by Pingoru
Jan 28, 2025, 05:00 AM UTC
Resolved
Jan 28, 2025, 05:29 AM UTC
Duration
28m
Affected: Titan UITitan APITitan JobsTitan DataApolloUKB RAP
Timeline · 3 updates
  1. investigating Jan 28, 2025, 05:00 AM UTC

    We are currently investigating this issue.

  2. investigating Jan 28, 2025, 05:28 AM UTC

    We are continuing to investigate this issue.

  3. resolved Jan 28, 2025, 05:29 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice January 17, 2025

UKB-RAP: Data Dispensation Temporarily Unavailable

Detected by Pingoru
Jan 17, 2025, 09:58 PM UTC
Resolved
Jan 29, 2025, 06:53 PM UTC
Duration
11d 20h
Affected: UKB RAP
Timeline · 3 updates
  1. investigating Jan 17, 2025, 09:58 PM UTC

    Due to maintenance work on the UKB-RAP, the ability to dispense data is temporarily paused. You can continue to work as normal with any data which you have already dispensed. https://community.ukbiobank.ac.uk/hc/en-gb/community/posts/24500573939741-UKB-RAP-data-dispensation-temporarily-unavailable

  2. investigating Jan 17, 2025, 10:00 PM UTC

    We are continuing to investigate this issue.

  3. resolved Jan 29, 2025, 06:53 PM UTC

    We’re pleased to share that work on the UKB-RAP is now complete, and researchers can dispense data as usual. Thank you for your patience while this work was carried out. We’ll be sharing more information soon about when new and updated data will be available on the UKB-RAP. Please keep an eye on our announcements page (https://community.ukbiobank.ac.uk/hc/en-gb/community/topics/14385414258077-Announcements#).

Read the full incident report →

Notice December 19, 2024

Job identity token

Detected by Pingoru
Dec 19, 2024, 11:36 PM UTC
Resolved
Dec 20, 2024, 04:03 PM UTC
Duration
16h 26m
Affected: Titan Jobs
Timeline · 3 updates
  1. investigating Dec 19, 2024, 11:36 PM UTC

    We are investigating an issue with job identity tokens.

  2. monitoring Dec 20, 2024, 03:21 PM UTC

    Our cloud provider is investigating the root cause.

  3. resolved Dec 20, 2024, 04:03 PM UTC

    Job identity token functionality is operating normally.

Read the full incident report →

Notice December 13, 2024

Investigating Elevated Response Times

Detected by Pingoru
Dec 13, 2024, 11:40 PM UTC
Resolved
Dec 13, 2024, 11:55 PM UTC
Duration
15m
Affected: Titan UITitan APITitan JobsTitan DataApolloUKB RAP
Timeline · 2 updates
  1. identified Dec 13, 2024, 11:40 PM UTC

    The issue has been identified and a fix is being implemented.

  2. resolved Dec 13, 2024, 11:55 PM UTC

    This incident has been resolved.

Read the full incident report →