DNAnexus Outage History

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Pingoru has recorded 47 incidents for DNAnexus: 13 in the last 12 months and 4 in the last 90 days.

Source: status.dnanexus.com

47incidents recorded
13last 12 months
4last 90 days
3 daystypical duration
Incidents per month
012AprMayJunJulAugSepOct1
Share of hours with an open incident, any severity
0%50%100%AprMayJunJulAugSepOct0%
Pingoru began tracking DNAnexus in April 2026, so earlier months are not shown. Hover a bar for its value.
Show as a table
MonthIncidentsHours with an open incident
April 20261165 of 720 (23%)
May 202600 of 744 (0%)
June 202600 of 720 (0%)
July 202614 of 744 (1%)
August 202625 of 744 (1%)
September 202614 of 720 (1%)
October 202611 of 515 (0%)

Incidents, newest first

Minor October 20, 2026 Degraded performance of jobs 45m Titan Jobs

Started Oct 20, 2026, 03:03 PM UTC· resolved Oct 20, 2026, 03:48 PM UTC

  1. investigating Oct 20, 2026, 03:03 PM UTC

    We're currently investigating issues with Titan jobs

  2. resolved Oct 20, 2026, 03:48 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice September 7, 2026 Degraded performance of Azure WestUS region 3h 58m Titan Jobs

Started Sep 07, 2026, 01:59 PM UTC· resolved Sep 07, 2026, 05:58 PM UTC

  1. identified Sep 07, 2026, 01:59 PM UTC

    Some customers can experience issues when starting new jobs in Azure WestUS region due to the issue on the cloud provider side.

  2. resolved Sep 07, 2026, 05:58 PM UTC

    The incident has been resolved on the cloud provider side.

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Minor August 22, 2026 Degraded performance of Titan Jobs logs 4h 51m Titan Jobs

Started Aug 22, 2026, 03:49 AM UTC· resolved Aug 22, 2026, 08:40 AM UTC

  1. investigating Aug 22, 2026, 03:49 AM UTC

    We are currently investigating the degraded performance of Titan Jobs logs.

  2. monitoring Aug 22, 2026, 05:18 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Aug 22, 2026, 08:15 AM UTC

    We have identified the issue (partially related with the previous major outage of the whole platform). We are applying the fix and will continue monitoring the situation.

  4. resolved Aug 22, 2026, 08:40 AM UTC

    This incident has been resolved.

Read the full incident report →

Major August 21, 2026 Platform Outage 31m Titan UI, Titan API, Titan Jobs, Titan Data and 1 more

Started Aug 21, 2026, 04:56 PM UTC· resolved Aug 21, 2026, 05:27 PM UTC

  1. investigating Aug 21, 2026, 04:56 PM UTC

    We are currently investigating the outage of our platform.

  2. investigating Aug 21, 2026, 04:57 PM UTC

    We are continuing to investigate this issue.

  3. investigating Aug 21, 2026, 04:58 PM UTC

    We are continuing to investigate this issue.

  4. monitoring Aug 21, 2026, 05:15 PM UTC

    We identified the issue and the fix is delivered. We're monitoring it.

  5. monitoring Aug 21, 2026, 05:27 PM UTC

    We are continuing to monitor for any further issues.

  6. resolved Aug 21, 2026, 05:27 PM UTC

    This incident has been resolved.

Read the full incident report →

Major July 23, 2026 Degraded performance in Azure westus region 4h 9m Titan Jobs, Titan Data

Started Jul 23, 2026, 03:28 PM UTC· resolved Jul 23, 2026, 07:38 PM UTC

  1. investigating Jul 23, 2026, 03:28 PM UTC

    We are currently investigating degraded performance in Azure westus region.

  2. resolved Jul 23, 2026, 07:38 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 16, 2026 Job event processing delays 5h 22m Titan Jobs

Started Apr 16, 2026, 03:32 PM UTC· resolved Apr 16, 2026, 08:55 PM UTC

  1. investigating Apr 16, 2026, 03:32 PM UTC

    We are investigating an issue with delays in Titan job event processing

  2. monitoring Apr 16, 2026, 08:12 PM UTC

    Performance is improving and we are monitoring the event processing status

  3. resolved Apr 16, 2026, 08:55 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 25, 2026 Unarchived file download 1d 18h Titan Data

Started Mar 25, 2026, 11:50 PM UTC· resolved Mar 27, 2026, 06:21 PM UTC

  1. investigating Mar 25, 2026, 11:50 PM UTC

    We are currently investigating this issue.

  2. identified Mar 26, 2026, 01:33 AM UTC

    We have identified the issue, file archival and unarchival should now be operating. Files which have been unarchived in the past day may still be inaccessible. We continue to investigate and will post another update when available.

  3. resolved Mar 27, 2026, 06:21 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice March 24, 2026 Degraded performance for Bahrain region 29d

Started Mar 24, 2026, 03:28 PM UTC· resolved Apr 22, 2026, 03:47 PM UTC

  1. identified Mar 24, 2026, 03:28 PM UTC

    We're currently seeing a degraded performance for various tasks in Bahrain region due to the issues on cloud provider side.

  2. resolved Apr 22, 2026, 03:47 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 2, 2026 Degraded platform performance in AWS me-south-1 region 8h 25m Titan Jobs, Titan Data

Started Mar 02, 2026, 07:10 AM UTC· resolved Mar 02, 2026, 03:36 PM UTC

  1. investigating Mar 02, 2026, 07:10 AM UTC

    We are experiencing a degraded performance in AWS me-south-1 region due to issues at the cloud provider side.

  2. resolved Mar 02, 2026, 03:36 PM UTC

    This incident has been now resolved; our services in AWS me-south-1 region are operational.

Read the full incident report →

Minor February 7, 2026 Degraded performance and increased error rate 9h 3m Titan API, Titan Jobs, Titan Data, Apollo

Started Feb 07, 2026, 09:31 AM UTC· resolved Feb 07, 2026, 06:34 PM UTC

  1. investigating Feb 07, 2026, 09:31 AM UTC

    We are seeing degraded performance in Azure-westus region that is related to the outage of our cloud provider.

  2. investigating Feb 07, 2026, 09:39 AM UTC

    We are continuing to investigate this issue.

  3. investigating Feb 07, 2026, 09:41 AM UTC

    We are continuing to investigate this issue.

  4. resolved Feb 07, 2026, 06:34 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor January 5, 2026 Elevated Platform Response Times 4h 30m Titan UI, Titan API, Titan Jobs, Titan Data and 2 more

Started Jan 05, 2026, 12:30 PM UTC· resolved Jan 05, 2026, 05:00 PM UTC

  1. investigating Jan 05, 2026, 04:11 PM UTC

    We are currently investigating this issue.

  2. resolved Jan 05, 2026, 06:29 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice December 16, 2025 Elevated platform response times 46m Titan UI, Titan API, Titan Jobs, Titan Data and 2 more

Started Dec 16, 2025, 07:31 PM UTC· resolved Dec 16, 2025, 08:17 PM UTC

  1. investigating Dec 16, 2025, 07:31 PM UTC

    We are currently investigating this issue.

  2. resolved Dec 16, 2025, 08:17 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 28, 2025 Investigating job scheduling delays 46m Titan Jobs

Started Oct 28, 2025, 05:18 PM UTC· resolved Oct 28, 2025, 06:05 PM UTC

  1. investigating Oct 28, 2025, 05:18 PM UTC

    We are currently investigating job scheduling delays.

  2. investigating Oct 28, 2025, 06:04 PM UTC

    Job scheduling should be back to normal. The delays were related to AWS EC2 instance launch issues. AWS took steps to mitigate the incident.

  3. resolved Oct 28, 2025, 06:05 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice July 16, 2025 Investigating job scheduling and transitioning delays 6h 45m

Started Jul 16, 2025, 08:00 AM UTC· resolved Jul 16, 2025, 02:45 PM UTC

  1. resolved Jul 16, 2025, 03:48 PM UTC

    This incident was first identified Jul 15, 22:40 UTC and has been resolved.

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Notice June 30, 2025 SSL Certificate Expired 1h 31m UKB RAP

Started Jun 30, 2025, 10:02 AM UTC· resolved Jun 30, 2025, 11:34 AM UTC

  1. identified Jun 30, 2025, 10:02 AM UTC

    Some of our services are unavailable due to expired ssl certificates. We're working on a fix.

  2. resolved Jun 30, 2025, 11:34 AM UTC

    This incident has been resolved.

Read the full incident report →

Major February 19, 2025 OFH Apollo Cohort Browser Outage 1h 18m Apollo

Started Feb 19, 2025, 10:20 PM UTC· resolved Feb 19, 2025, 11:39 PM UTC

  1. investigating Feb 19, 2025, 10:20 PM UTC

    Cohort Browser is currently experiencing a partial outage in the OFH region. Apollo workers are still operational.

  2. identified Feb 19, 2025, 11:11 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Feb 19, 2025, 11:16 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Feb 19, 2025, 11:39 PM UTC

    All Apollo functionality is now operational.

Read the full incident report →

Notice January 28, 2025 Investigating Elevated API Response Times 28m Titan UI, Titan API, Titan Jobs, Titan Data and 2 more

Started Jan 28, 2025, 05:00 AM UTC· resolved Jan 28, 2025, 05:29 AM UTC

  1. investigating Jan 28, 2025, 05:00 AM UTC

    We are currently investigating this issue.

  2. investigating Jan 28, 2025, 05:28 AM UTC

    We are continuing to investigate this issue.

  3. resolved Jan 28, 2025, 05:29 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice January 17, 2025 UKB-RAP: Data Dispensation Temporarily Unavailable 11d 20h UKB RAP

Started Jan 17, 2025, 09:58 PM UTC· resolved Jan 29, 2025, 06:53 PM UTC

  1. investigating Jan 17, 2025, 09:58 PM UTC

    Due to maintenance work on the UKB-RAP, the ability to dispense data is temporarily paused. You can continue to work as normal with any data which you have already dispensed. https://community.ukbiobank.ac.uk/hc/en-gb/community/posts/24500573939741-UKB-RAP-data-dispensation-temporarily-unavailable

  2. investigating Jan 17, 2025, 10:00 PM UTC

    We are continuing to investigate this issue.

  3. resolved Jan 29, 2025, 06:53 PM UTC

    We’re pleased to share that work on the UKB-RAP is now complete, and researchers can dispense data as usual. Thank you for your patience while this work was carried out. We’ll be sharing more information soon about when new and updated data will be available on the UKB-RAP. Please keep an eye on our announcements page (https://community.ukbiobank.ac.uk/hc/en-gb/community/topics/14385414258077-Announcements#).

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Notice December 19, 2024 Job identity token 16h 26m Titan Jobs

Started Dec 19, 2024, 11:36 PM UTC· resolved Dec 20, 2024, 04:03 PM UTC

  1. investigating Dec 19, 2024, 11:36 PM UTC

    We are investigating an issue with job identity tokens.

  2. monitoring Dec 20, 2024, 03:21 PM UTC

    Our cloud provider is investigating the root cause.

  3. resolved Dec 20, 2024, 04:03 PM UTC

    Job identity token functionality is operating normally.

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Notice December 13, 2024 Investigating Elevated Response Times 15m Titan UI, Titan API, Titan Jobs, Titan Data and 2 more

Started Dec 13, 2024, 11:40 PM UTC· resolved Dec 13, 2024, 11:55 PM UTC

  1. identified Dec 13, 2024, 11:40 PM UTC

    The issue has been identified and a fix is being implemented.

  2. resolved Dec 13, 2024, 11:55 PM UTC

    This incident has been resolved.

Read the full incident report →