Dialogue Outage History

Dialogue is up right now

There were 9 Dialogue outages since February 12, 2026 totaling 27h 49m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.dialogue.co

Minor April 20, 2026

Problème avec les activités des moniteurs Google // Activities for Google trackers are failing

Detected by Pingoru
Apr 20, 2026, 02:32 PM UTC
Resolved
Apr 20, 2026, 04:44 PM UTC
Duration
2h 12m
Affected: Construire en santé - Member Mobile ApplicationConsult + Member Mobile ApplicationDialogue Member Mobile ApplicationLumino Health Virtual Care Member Mobile Application
Timeline · 2 updates
  1. identified Apr 20, 2026, 02:32 PM UTC

    The issue has been identified and a fix is being implemented.

  2. resolved Apr 20, 2026, 04:44 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 10, 2026

Les nouveaux usagers ne peuvent pas se connecter à l'application // New users cannot login

Detected by Pingoru
Apr 10, 2026, 03:10 PM UTC
Resolved
Apr 10, 2026, 03:37 PM UTC
Duration
26m
Affected: Construire en santé - Member Web ApplicationConsult + Member Web ApplicationDialogue Member Web ApplicationLumino Health Virtual Care Member Web ApplicationConstruire en santé - Member Mobile ApplicationConsult + Member Mobile ApplicationDialogue Member Mobile ApplicationLumino Health Virtual Care Member Mobile Application
Timeline · 3 updates
  1. identified Apr 10, 2026, 03:10 PM UTC

    The issue has been identified and a fix is being implemented.

  2. monitoring Apr 10, 2026, 03:17 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Apr 10, 2026, 03:37 PM UTC

    This incident has been resolved.

Read the full incident report →

Major April 2, 2026

Impossible de se connecter // Unable to login

Detected by Pingoru
Apr 02, 2026, 04:04 PM UTC
Resolved
Apr 02, 2026, 04:12 PM UTC
Duration
7m
Affected: Care PlatformConstruire en santé - Member Web ApplicationConsult + Member Web ApplicationDialogue Member Web ApplicationLumino Health Virtual Care Member Web ApplicationConstruire en santé - Member Mobile ApplicationConsult + Member Mobile ApplicationDialogue Member Mobile ApplicationLumino Health Virtual Care Member Mobile Application
Timeline · 4 updates
  1. investigating Apr 02, 2026, 04:04 PM UTC

    We are currently investigating this issue.

  2. identified Apr 02, 2026, 04:07 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Apr 02, 2026, 04:11 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Apr 02, 2026, 04:12 PM UTC

    This incident has been resolved.

Read the full incident report →

Major March 23, 2026

Les rapports clients ne sont pas disponibles // Client reports are not available

Detected by Pingoru
Mar 23, 2026, 07:04 PM UTC
Resolved
Mar 24, 2026, 12:43 AM UTC
Duration
5h 38m
Affected: Presto Client Reports
Timeline · 2 updates
  1. investigating Mar 23, 2026, 07:04 PM UTC

    Les rapports clients sont indisponibles dans le portail d'administration de Dialogue (Presto), en raison d'un problème avec un de nos fournisseurs de services. Client reports are currently not available through Dialogue's administration portal (Presto), due to an outage from our reporting platform vendor.

  2. resolved Mar 24, 2026, 12:43 AM UTC

    L'accès aux rapports a été rétabli. Access to reports has been restored.

Read the full incident report →

Major March 19, 2026

Les disponibilités de rendez-vous ne s'affichent pas // Appointment availabilities are not displaying

Detected by Pingoru
Mar 19, 2026, 10:10 PM UTC
Resolved
Mar 19, 2026, 10:29 PM UTC
Duration
19m
Affected: Care PlatformConstruire en santé - Member Web ApplicationConsult + Member Web ApplicationDialogue Member Web ApplicationLumino Health Virtual Care Member Web ApplicationConstruire en santé - Member Mobile ApplicationConsult + Member Mobile ApplicationDialogue Member Mobile ApplicationLumino Health Virtual Care Member Mobile Application
Timeline · 3 updates
  1. investigating Mar 19, 2026, 10:10 PM UTC

    Nous avons identifié un problème au niveau de la prise de rendez-vous et de la gestion des disponibilités de l'équipe de soins. Notre équipe travaille à déterminer la cause avec notre fournisseur de service. We have identified an issue with appointment booking and care team schedule management. Our team is working on identifying the root cause with our service provider.

  2. monitoring Mar 19, 2026, 10:22 PM UTC

    Nous avons identifié et résolu la cause du problème - les disponibilités s'affichent correctement de nouveau. Our team has identified and resolved the root cause of the problem - availabilities are now displaying normally again.

  3. resolved Mar 19, 2026, 10:29 PM UTC

    Le problème a été résolu. The problem has been fully resolved.

Read the full incident report →

Major March 5, 2026

Difficultés avec appels vidéo // Video call issues

Detected by Pingoru
Mar 05, 2026, 10:46 PM UTC
Resolved
Mar 06, 2026, 05:50 PM UTC
Duration
19h 4m
Affected: Care PlatformConstruire en santé - Member Web ApplicationConsult + Member Web ApplicationDialogue Member Web ApplicationLumino Health Virtual Care Member Web ApplicationConstruire en santé - Member Mobile ApplicationConsult + Member Mobile ApplicationDialogue Member Mobile ApplicationLumino Health Virtual Care Member Mobile Application
Timeline · 3 updates
  1. investigating Mar 05, 2026, 10:46 PM UTC

    Nous avons identifié des difficultés de connection aux appels vidéo pour la majorité des usagers. Notre équipe travaille à identifier et résoudre le problème. We have identified connection issues with video calls for most users. Our team is investigating and working towards resolving the problem.

  2. investigating Mar 05, 2026, 11:58 PM UTC

    Nous avons mis en place des mesures alternatives pour permettre à notre équipe de soins de procéder aux consultations malgré ces difficultés techniques. D'autres mises à jour seront disponibles lorsque nous aurons identifié la cause principale du problème d'origine. We've implemented alternate methods to enable our care team to proceed with consultations as usual despite these technical issues. Additional updates will be available when our team has identified the root cause of the original issue.

  3. resolved Mar 06, 2026, 05:50 PM UTC

    Notre équipe a identifié et résolu la source du problème. Les appels vidéo fonctionnent normalement de nouveau. Our team has identified and resolved the root cause of the issue. Video calls are working normally again.

Read the full incident report →

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