There were 3 Deskpro outages since February 6, 2026 totaling 76h 59m of downtime. Each is summarised below — incident details, duration, and resolution information.
A subset of customers on Deskpro Cloud are experiencing delays for incoming emails. We are currently investigating this issue.
A fix has been implemented and delayed messages will start being reprocessed.
This incident has been resolved.
We're aware of reports of some customers seeing the warning message "search is behind indexing". We're currently investigating and adding additional resource to mitigate in the mean time.
A large number of changes have accumulated that require indexing, causing our processor to fall behind. We've added additional resources to increase throughput and are actively processing the backlog.
A fix has been implemented and we are monitoring the results.
Progress has been made working through the backlog. The additional resource is still up and we will continue to monitor progress.
The backlog continues to reduce and we will continue to monitor over the weekend. A minority of accounts may continue to see the warning message as the final backlog gets processed.
After monitoring over the weekend, this incident has been resolved.
We are currently investigating an issue affecting access to our service. Some users may experience intermittent availability or slower response times. Our team is actively working to identify the cause and restore full service as quickly as possible.
We are continuing to investigate this issue.
Usual service restored & monitoring situation.
This incident has been resolved.
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