Deskpro incident

Intermittent errors when adding attachments

Minor Ongoing View vendor source →

Deskpro is currently experiencing a minor incident affecting Agent Interface, which began 6h ago. The vendor's full update timeline is below.

Started
Jun 15, 2026, 03:39 PM UTC
Resolved
Ongoing
Duration
● 5h 49m
Detected by Pingoru
Jun 15, 2026, 03:39 PM UTC

Affected components

Agent Interface

Update timeline

  1. investigating Jun 15, 2026, 03:39 PM UTC

    We're aware that some users may occasionally see an error when adding attachments to ticket replies. The issue is intermittent and uploads typically succeed when retried. The rest of the product is working normally and no data has been affected. Our team is investigating and working on a fix, and we'll share an update shortly.

  2. investigating Jun 15, 2026, 08:17 PM UTC

    We are aware of an issue affecting some customers where attachment uploads intermittently fail with an error. Intermediate steps have been taken to reduce the impact. Background jobs are currently degraded while we continue to investigate a permanent fix.