Degraded performance with search functionality

Update timeline

1. identified Mar 27, 2026, 12:38 PM UTC

   We're aware of reports of some customers seeing the warning message "search is behind indexing". We're currently investigating and adding additional resource to mitigate in the mean time.

2. identified Mar 27, 2026, 03:32 PM UTC

   A large number of changes have accumulated that require indexing, causing our processor to fall behind. We've added additional resources to increase throughput and are actively processing the backlog.

3. monitoring Mar 27, 2026, 03:33 PM UTC

   A fix has been implemented and we are monitoring the results.

4. monitoring Mar 27, 2026, 04:34 PM UTC

   Progress has been made working through the backlog. The additional resource is still up and we will continue to monitor progress.

5. monitoring Mar 27, 2026, 05:15 PM UTC

   The backlog continues to reduce and we will continue to monitor over the weekend. A minority of accounts may continue to see the warning message as the final backlog gets processed.

6. resolved Mar 30, 2026, 10:49 AM UTC

   After monitoring over the weekend, this incident has been resolved.