Deskpro experienced a minor incident on November 24, 2025 affecting Agent Interface, lasting 8h 35m. The incident has been resolved; the full update timeline is below.
Affected components
Agent Interface
Update timeline
- investigating Nov 24, 2025, 11:50 AM UTC
We’re aware that some customers’ agents are unable to log in. Our team is actively investigating the issue. In the meantime, performing a hard refresh and clearing your browser cache may help resolve the problem.
- monitoring Nov 24, 2025, 04:27 PM UTC
The earlier issues affecting agent logins have now been resolved. All services are operating normally, and we’re continuing to monitor to ensure stability.
- resolved Nov 24, 2025, 08:25 PM UTC
This incident has been resolved.