Deskpro incident

Delayed email processing

Minor Resolved View vendor source →

Deskpro experienced a minor incident on April 23, 2026 affecting Incoming Email, lasting 4h 52m. The incident has been resolved; the full update timeline is below.

Started
Apr 23, 2026, 05:40 PM UTC
Resolved
Apr 23, 2026, 10:32 PM UTC
Duration
4h 52m
Detected by Pingoru
Apr 23, 2026, 05:40 PM UTC

Affected components

Incoming Email

Update timeline

  1. investigating Apr 23, 2026, 05:40 PM UTC

    A subset of customers on Deskpro Cloud are experiencing delays for incoming emails. We are currently investigating this issue.

  2. monitoring Apr 23, 2026, 08:12 PM UTC

    A fix has been implemented and delayed messages will start being reprocessed.

  3. resolved Apr 23, 2026, 10:32 PM UTC

    This incident has been resolved.