Deskpro incident

Intermittent errors and slow performance

Notice Resolved View vendor source →

Deskpro experienced a notice incident on July 13, 2026, lasting —. The incident has been resolved; the full update timeline is below.

Started
Jul 13, 2026, 03:38 PM UTC
Resolved
Jul 13, 2026, 12:30 PM UTC
Duration
—
Detected by Pingoru
Jul 13, 2026, 03:38 PM UTC

Update timeline

  1. resolved Jul 13, 2026, 03:38 PM UTC

    Between approximately 13:36 and 14:15 BST, some customers experienced errors and slow performance when using Deskpro. This was caused by an issue with one of our database servers. Our team identified the affected server and rerouted traffic away from it, restoring normal performance. We've opened an investigation with our infrastructure provider to determine the root cause.