Deskpro experienced a minor incident on August 20, 2026 affecting Admin Interface, lasting 2h 7m. The incident has been resolved; the full update timeline is below.
Affected components
Admin Interface
Update timeline
- investigating Aug 20, 2026, 03:13 PM UTC
Some customers on our US hosting region are experiencing errors with Deskpro-managed AI connections, which may prevent AI features from being configured or used. We are investigating.
- monitoring Aug 20, 2026, 03:52 PM UTC
The issue has been mitigated and AI features are operating normally.
- resolved Aug 20, 2026, 05:20 PM UTC
The issue has been fixed, and AI functionality is now working normally.