Deskpro experienced a major incident on May 7, 2026 affecting Agent Interface, lasting 6h 8m. The incident has been resolved; the full update timeline is below.
Affected components
Agent Interface
Update timeline
- investigating May 07, 2026, 09:13 AM UTC
A subset of customers on Deskpro Cloud are experiencing issues with inbound calls not alerting agents. We are currently investigating this issue.
- monitoring May 07, 2026, 09:56 AM UTC
We have identified the cause and applied a configuration fix to all affected customers. Inbound call alerting is now restored. We are monitoring to confirm full resolution.
- resolved May 07, 2026, 03:22 PM UTC
Inbound call alerting has been restored for all affected customers.