Deskpro incident

Potential authentication issues with Google Auth on cloud sites

Minor Resolved View vendor source →

Deskpro experienced a minor incident on July 24, 2026 affecting Agent Interface, lasting 3d 4h. The incident has been resolved; the full update timeline is below.

Started
Jul 24, 2026, 09:27 AM UTC
Resolved
Jul 27, 2026, 01:42 PM UTC
Duration
3d 4h
Detected by Pingoru
Jul 24, 2026, 09:27 AM UTC

Affected components

Agent Interface

Update timeline

  1. investigating Jul 24, 2026, 09:27 AM UTC

    We are currently investigating reports of authentication issues using Google SSO. Other methods of authentication seem to be unaffected.

  2. identified Jul 24, 2026, 10:26 AM UTC

    The issue has been identified an we are working on a fix.

  3. monitoring Jul 24, 2026, 11:46 AM UTC

    A temporary fix has been implemented for those who have been affected. We are currently working on a longer term fix.

  4. resolved Jul 27, 2026, 01:42 PM UTC

    This incident has been resolved.