Deskpro incident

WhatsApp & Meta Social Channels – Agent Replies Not Sending

Minor Resolved View vendor source →

Deskpro experienced a minor incident on May 20, 2026 affecting Agent Interface, lasting 5d 21h. The incident has been resolved; the full update timeline is below.

Started
May 20, 2026, 12:03 PM UTC
Resolved
May 26, 2026, 09:07 AM UTC
Duration
5d 21h
Detected by Pingoru
May 20, 2026, 12:03 PM UTC

Affected components

Agent Interface

Update timeline

  1. identified May 20, 2026, 12:03 PM UTC

    We are currently experiencing an issue affecting outbound messaging on WhatsApp and Meta social channels. Our team has identified the cause and a fix is in progress.

  2. monitoring May 22, 2026, 09:20 AM UTC

    A change has been implemented to restore agent replies on WhatsApp and Meta social channels. We are continuing to monitor the results.

  3. resolved May 26, 2026, 09:07 AM UTC

    The issue has now been resolved. Agent replies on WhatsApp and Meta social channels are sending as expected.