Deskpro incident

Gateway timeout

Major Resolved View vendor source →

Deskpro experienced a major incident on January 8, 2026 affecting Admin Interface and Agent Interface and 1 more component, lasting 1h 1m. The incident has been resolved; the full update timeline is below.

Started
Jan 08, 2026, 08:52 AM UTC
Resolved
Jan 08, 2026, 09:54 AM UTC
Duration
1h 1m
Detected by Pingoru
Jan 08, 2026, 08:52 AM UTC

Affected components

Admin InterfaceAgent InterfaceUser Interface / PortalAPI

Update timeline

  1. investigating Jan 08, 2026, 08:52 AM UTC

    We are currently investigating a gateway timeout issue affecting a subset of customers.

  2. investigating Jan 08, 2026, 08:58 AM UTC

    We are continuing to investigate this issue.

  3. investigating Jan 08, 2026, 08:59 AM UTC

    We are continuing to investigate this issue.

  4. monitoring Jan 08, 2026, 09:09 AM UTC

    We have identified the gateway timeout issue affected customers on a specific cloud region. Whilst we continue to investigate we can see sites have recovered and are monitoring the situation.

  5. resolved Jan 08, 2026, 09:54 AM UTC

    This incident has been resolved.