Affected components
Current status by service (Decagon API Services)Current status by service (Decagon Admin Portal)
Update timeline
- investigating Feb 11, 2026, 07:08 PM UTC
Increased latency from Intercom is causing delays in human agent message delivery on chat flows of ~2 minutes. Increased Intercom latency has been observed since 9am PST. Will provide update when resolved!
- resolved Feb 14, 2026, 01:56 AM UTC
Issue remains with Intercom. Decagon is processing the event as soon as we receive it but a ~2 minute delay remains on the Intercom side.
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