CommCare HQ Outage History

CommCare HQ is up right now

CommCare HQ had 12 outages in the last 2 years totaling 116h 26m of downtime — averaging 0.5 incidents per month.

There were 12 CommCare HQ outages since October 16, 2025 totaling 116h 26m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.commcarehq.org

Minor October 2, 2026

Degraded performance on CommCare HQ: Outgoing SMS failing due to a Syniverse SMS gateway issue

Detected by Pingoru
Oct 02, 2026, 06:42 AM UTC
Resolved
Oct 05, 2026, 05:10 AM UTC
Duration
2d 22h
Affected: SMS / MessagingSMS / MessagingSMS / Messaging
Timeline · 2 updates
  1. identified Oct 02, 2026, 06:42 AM UTC

    We are currently experiencing an issue on CommCare HQ where outgoing SMS sent through our third-party SMS gateway vendor, Syniverse, are failing to send. Affected messages show a status of "Error – Gateway error" in Messaging reports. Our investigation shows that the issue is on Syniverse's side. We have shared diagnostic information and are working with them to get this resolved. We apologize for the inconvenience and will share further updates here as they become available.

  2. resolved Oct 05, 2026, 05:10 AM UTC

    This issue has been resolved. Outgoing SMS sent through Syniverse, our third-party SMS gateway vendor, are being delivered successfully again. If you still see "Error – Gateway error" in Messaging reports, please contact support at [email protected]. Thank you for your patience.

Read the full incident report →

Minor October 1, 2026

Degraded performance on CommCare HQ

Detected by Pingoru
Oct 01, 2026, 08:10 AM UTC
Resolved
Oct 01, 2026, 09:16 AM UTC
Duration
1h 6m
Affected: Form BuilderForm BuilderForm BuilderApp Release ManagementApp Release ManagementApp Release ManagementUser ManagementUser ManagementUser ManagementProject ReportingProject ReportingProject ReportingBulk Case ImportBulk Case ImportBulk Case ImportWeb AppsCore FunctionalityWeb AppsWeb AppsCore FunctionalityCore Functionality
Timeline · 2 updates
  1. identified Oct 01, 2026, 08:10 AM UTC

    We are investigating an issue causing 500 Internal Server Errors on CommCare HQ for non-admin users on Advanced and Enterprise plans. The root cause has been identified, and a fix is currently being deployed across all environments, which is expected to complete within the next 60 minutes.

  2. resolved Oct 01, 2026, 09:16 AM UTC

    The fix has been successfully deployed, resolving the 500 errors affecting non-admin users on Advanced and Enterprise plans. All navigation and HQ services have fully restored, and system performance is back to normal. We apologize for the inconvenience and thank you for your patience as we worked to resolve the issue.

Read the full incident report →

Major August 19, 2026

Degraded performance on www.commcarehq.org

Detected by Pingoru
Aug 19, 2026, 04:45 AM UTC
Resolved
Aug 19, 2026, 02:24 PM UTC
Duration
9h 39m
Affected: Form BuilderApp Release ManagementForm SubmissionsProject ReportingCore Functionality
Timeline · 4 updates
  1. identified Aug 19, 2026, 12:10 PM UTC

    The issue has been identified and a fix is being implemented.

  2. identified Aug 19, 2026, 12:13 PM UTC

    We are continuing to work on a fix for this issue.

  3. monitoring Aug 19, 2026, 12:23 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Aug 19, 2026, 02:24 PM UTC

    This incident has been resolved.

Read the full incident report →

Major May 8, 2026

Degraded performance on www.commcarehq.org affecting mobile sync and restores

Detected by Pingoru
May 08, 2026, 12:34 AM UTC
Resolved
May 08, 2026, 02:20 AM UTC
Duration
1h 46m
Affected: Syncs with CommCare HQCore Functionality
Timeline · 4 updates
  1. investigating May 08, 2026, 12:34 AM UTC

    Dear Users, We are currently experiencing an issue where some mobile users are unable to sync their device with the CommCare server, and are prompted to try again later. We are investigating this issue as a high priority and will reach out with any further information as soon as possible.

  2. monitoring May 08, 2026, 01:07 AM UTC

    We are beginning to see a recovery of services and will continue monitoring to ensure full stability. We will continue to keep you up to date with any new information.

  3. monitoring May 08, 2026, 01:43 AM UTC

    Dear Users, We've identified the issue and are continuing to monitor the situation to ensure platform stability. As of now, our services have recovered, but we will be sure to update you should anything change. Thanks for your patience!

  4. resolved May 08, 2026, 02:20 AM UTC

    Dear Users, We are continuing to observe improved performance on the platform and consider this issue resolved. Please reach out to [email protected] with any questions or concerns regarding this issue. Thank you for your patience!

Read the full incident report →

Critical April 15, 2026

CommCare HQ Unexpected Downtime

Detected by Pingoru
Apr 15, 2026, 02:21 PM UTC
Resolved
Apr 15, 2026, 05:26 PM UTC
Duration
3h 4m
Affected: Form BuilderApp Release ManagementUser ManagementSyncs with CommCare HQForm SubmissionsData ExportsProject ReportingSMS / MessagingBulk Case ImportCommCare APIsWeb AppsCore Functionality
Timeline · 5 updates
  1. investigating Apr 15, 2026, 02:21 PM UTC

    Dear User, We are currently experiencing a full outage affecting CommCare HQ . Users may be unable to access the platform. We are investigating the issue right now and hope to be fully online soon.

  2. investigating Apr 15, 2026, 02:37 PM UTC

    Dear Users, CommCare HQ is back up and we are still investigating the issue. We will continue to monitor performance closely and share updates on the progress. Thank you for your patience.

  3. investigating Apr 15, 2026, 03:08 PM UTC

    Dear Users, We are still investigating this issue and will continue to keep you updated with the status of our investigation. Thank you for your patience.

  4. monitoring Apr 15, 2026, 03:38 PM UTC

    Dear Users, We've observed a full recovery of all services and are continuing to monitor the stability of the platform to ensure no further issues. Thank you for your patience here!

  5. resolved Apr 15, 2026, 05:26 PM UTC

    Dear Users, We have been monitoring platform stability and have not seen anymore problematic behavior. We consider this issue fully resolved. Should you continue to experience any issues, or have any questions or concerns, please reach out to [email protected] for further assistance. We sincerely apologize for any inconvenience caused by this. Thank you for your patience while we worked through this issue!

Read the full incident report →

Minor February 24, 2026

Degraded performance affecting case management on www.commcarehq.org

Detected by Pingoru
Feb 24, 2026, 10:01 PM UTC
Resolved
Feb 24, 2026, 10:48 PM UTC
Duration
46m
Affected: Core Functionality
Timeline · 3 updates
  1. identified Feb 24, 2026, 10:01 PM UTC

    Dear Users, We have identified an issue on www.commcarehq.org affecting case management causing degraded performance. We have identified the root cause of the issue and are working on implementing a fix. Thank you for your patience and we apologize for any inconvenience caused. Please reach out to [email protected] with any questions or concerns.

  2. monitoring Feb 24, 2026, 10:31 PM UTC

    We've implemented a fix for this issue and will continue to monitor the situation to ensure full recovery. We will continue to keep you updated until this is resolved.

  3. resolved Feb 24, 2026, 10:48 PM UTC

    We have seen a full recovery and consider this issue resolved. Thank you for your patience. Please reach out to [email protected] with any questions or concerns.

Read the full incident report →

Minor February 13, 2026

Degraded Performance on india.commcarehq.org

Detected by Pingoru
Feb 13, 2026, 01:28 PM UTC
Resolved
Feb 13, 2026, 07:39 PM UTC
Duration
6h 11m
Affected: Form BuilderApp Release ManagementUser ManagementSyncs with CommCareHQForm SubmissionsData ExportsProject ReportingSMS / MessagingBulk Case ImportCommCare APIsWeb AppsCore Functionality
Timeline · 4 updates
  1. investigating Feb 13, 2026, 01:28 PM UTC

    Dear Users, We are currently experiencing slowness on india.commcarehq.org. Our engineering team is investigating and we will provide an update in the next 30 minutes on the issue. We sincerely apologize for the inconvenience that this is causing.

  2. investigating Feb 13, 2026, 01:53 PM UTC

    Dear Users, We are continuing to investigate the slowness on india.commcarehq.org. Our engineering team is working to resolve the issue as quickly as possible. We will provide further updates as they become available. We sincerely apologize for the inconvenience.

  3. monitoring Feb 13, 2026, 03:15 PM UTC

    Our team has identified a potential cause related to a recent system update. We are working closely with our service providers to confirm this and ensure the platform stabilizes. At this stage, we are monitoring the platform as it returns to its normal operating speed. We are watching the situation closely and will provide further updates as they become available. We sincerely apologize for the disruption to your work.

  4. resolved Feb 13, 2026, 07:39 PM UTC

    Dear Users, Thank you for your patience. We are observing a full recovery of system performance on our India environment. We sincerely apologize for any inconvenience or disruption caused.

Read the full incident report →

Critical January 28, 2026

CommCare Android Update Prompt When No Update Is Available

Detected by Pingoru
Jan 28, 2026, 09:11 AM UTC
Resolved
Jan 28, 2026, 09:58 AM UTC
Duration
47m
Affected: Core FunctionalityCore FunctionalityCore Functionality
Timeline · 3 updates
  1. investigating Jan 28, 2026, 09:11 AM UTC

    Dear Users, We are investigating an issue affecting Android users where the CommCare mobile app prompts users to update via the Google Play Store, even when no CommCare update is currently available. This issue impacts apps configured with forced updates, which may prevent users from continuing to use the mobile app. Our team is investigating this issue on priority. We will share updates as soon as more information becomes available.

  2. investigating Jan 28, 2026, 09:26 AM UTC

    Dear Users, The issue that caused some Android users to see an update prompt when no CommCare update was available has been resolved. The incorrect prompt should no longer appear, and normal app functionality has been restored. We sincerely apologize for the disruption and appreciate your patience. If you have any questions or continue to experience issues, please contact us at [email protected]

  3. resolved Jan 28, 2026, 09:58 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor January 15, 2026

Degraded performance affecting Form Builder

Detected by Pingoru
Jan 15, 2026, 09:36 AM UTC
Resolved
Jan 15, 2026, 10:09 AM UTC
Duration
33m
Affected: Form BuilderForm Builder
Timeline · 2 updates
  1. investigating Jan 15, 2026, 09:36 AM UTC

    Dear users, We are investigating an issue where the Expression Editor may appear blank when editing display or validation conditions in the Form Builder. Our team is actively working on a fix and will share updates as they become available.

  2. resolved Jan 15, 2026, 10:09 AM UTC

    Dear Users, The issue causing the Expression Editor to appear blank in the Form Builder has now been fully resolved. Thank you for your patience while our team investigated and fixed the problem. We apologize for any disruption this may have caused. If you have any questions or continue to experience issues, please reach out to us at [email protected].

Read the full incident report →

Minor December 1, 2025

Degraded performance affecting conditional alerts on www.commcarehq.org

Detected by Pingoru
Dec 01, 2025, 10:05 PM UTC
Resolved
Dec 02, 2025, 12:42 PM UTC
Duration
14h 37m
Affected: SMS / Messaging
Timeline · 3 updates
  1. identified Dec 01, 2025, 10:05 PM UTC

    We have identified an issue affecting conditional alerts beginning at 05:00 UTC. This is causing delays in creating, updating, and sending conditional alerts. We are working to resolve this issue and deeply apologize for any inconvenience caused. Please reach out to [email protected] with any questions or concerns.

  2. monitoring Dec 01, 2025, 11:08 PM UTC

    We've implemented a fix for this issue and are monitoring the backlog. We will update this page when a full recovery has been observed and we've returned to normal operations.

  3. resolved Dec 02, 2025, 12:42 PM UTC

    Systems have returned to normal. We have confirmed that the backlog is cleared and conditional alerts are no longer experiencing delays. Thank you for your patience while we resolved this issue.

Read the full incident report →

Critical October 16, 2025

Outage on www.commcarehq.org

Detected by Pingoru
Oct 16, 2025, 05:39 AM UTC
Resolved
Oct 16, 2025, 05:57 AM UTC
Duration
18m
Affected: Form BuilderApp Release ManagementUser ManagementSyncs with CommCare HQForm SubmissionsData ExportsProject ReportingSMS / MessagingBulk Case ImportCommCare APIsWeb AppsCore Functionality
Timeline · 2 updates
  1. identified Oct 16, 2025, 05:39 AM UTC

    Dear Users, We are currently experiencing a service outage on www.commcarehq.org. Our development team has identified the root cause already and is actively working to restore full service as soon as possible. We sincerely apologise for the inconvenience and appreciate your patience and understanding. – Dimagi Support

  2. resolved Oct 16, 2025, 05:57 AM UTC

    Dear Users, We’re happy to share that all services have now been fully restored. Our tech team has resolved the issue, and systems are operating normally. We sincerely apologise for the earlier interruption and appreciate your patience. Please don’t hesitate to reach out to us at [email protected] if you have any questions or notice any further issues. – Dimagi Support

Read the full incident report →