Cohesity Outage History
Cohesity is up right nowPingoru has recorded 49 incidents for Cohesity: 20 in the last 12 months and 7 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 1 | 6 of 720 (1%) |
| May 2026 | 3 | 58 of 744 (8%) |
| June 2026 | 1 | 26 of 720 (4%) |
| July 2026 | 0 | 0 of 744 (0%) |
| August 2026 | 2 | 175 of 744 (23%) |
| September 2026 | 4 | 227 of 720 (32%) |
| October 2026 | 1 | 5 of 507 (1%) |
Incidents, newest first
Minor October 7, 2026 Data Processing Delays - GlobalSearch And Reporting Affected 4h 31m Cohesity Cloud Services Portal
Started Oct 07, 2026, 03:10 PM UTC· resolved Oct 07, 2026, 07:41 PM UTC
- identified Oct 07, 2026, 03:10 PM UTC
GlobalSearch on the Helios platform may show delayed or stale information. We have identified the issue and team is actively working on a fix.
- monitoring Oct 07, 2026, 03:50 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 07, 2026, 07:41 PM UTC
This incident has been resolved
Minor September 30, 2026 Degraded performance in Helios management console 3h 49m Cohesity Cloud Services Portal
Started Sep 30, 2026, 03:32 PM UTC· resolved Sep 30, 2026, 07:22 PM UTC
- investigating Sep 30, 2026, 03:32 PM UTC
We are investigating an issue affecting the Helios management console. Some customers may experience errors, slow page loads, or difficulty accessing certain UI features. Backup and recovery operations already running on your clusters are not expected to be affected. Our engineering team is actively working to identify the cause. There is no need to open a support case at this time; we will post updates here as more information becomes available.
- identified Sep 30, 2026, 04:14 PM UTC
The issue has been identified and team is working on implementing the fix.
- monitoring Sep 30, 2026, 05:32 PM UTC
A fix has been implemented and we are monitoring the results
- resolved Sep 30, 2026, 07:22 PM UTC
This incident has been resolved.
Major September 28, 2026 Cohesity Cloud Services Infrastructure Maintenance 3h 17m Cluster connectivity, Infrastructure, Cohesity NetBackup, Cohesity IT Analytics
Started Sep 28, 2026, 04:15 PM UTC· resolved Sep 28, 2026, 07:32 PM UTC
- investigating Sep 28, 2026, 04:15 PM UTC
During our scheduled backend infrastructure maintenance, we identified issues impacting a subset of services. The maintenance window is still in progress, and our engineering team is actively investigating and working to restore full service.
- investigating Sep 28, 2026, 04:17 PM UTC
We are continuing to investigate this issue.
- identified Sep 28, 2026, 04:39 PM UTC
We have identified the root cause of the issue. Our engineering team is actively implementing a fix.
- monitoring Sep 28, 2026, 04:57 PM UTC
A fix has been implemented and we are monitoring the environment.
- resolved Sep 28, 2026, 07:32 PM UTC
This incident has been resolved.
Notice September 22, 2026 Data Processing Delays - GlobalSearch Affected 2d 6h Cohesity Cloud Services Portal
Started Sep 22, 2026, 06:41 PM UTC· resolved Sep 25, 2026, 01:41 AM UTC
- investigating Sep 22, 2026, 06:41 PM UTC
GlobalSearch on the Helios platform may show delayed or stale information due to an unplanned background sync issue. Our team has identified the cause and is actively working to resolve it. We'll post an update once syncing is back to normal — thanks for your patience!
- resolved Sep 25, 2026, 01:41 AM UTC
This incident has been resolved. The sync is back to normal.
Notice September 1, 2026 Microsoft Issue May have impacted M365 workloads (CCS) – Data Protect delivered as a Service
Started Sep 01, 2026, 05:34 PM UTC· resolved Sep 01, 2026, 05:34 PM UTC
- resolved Sep 01, 2026, 05:34 PM UTC
We have been made aware of an issue on the Microsoft side of degradation of services which are impacting CCS workloads. Our understanding is that they have remediated the issue and things should be corrected. If you continue to experience problems, please contact Cohesity Support. More information can be found at: https://status.cloud.microsoft/m365/referrer=serviceStatusRedirect
Minor August 24, 2026 Intermittent issue impacting OneDrive and Mailbox workloads in CCS. 22d 16h Cohesity Cloud Services Portal
Started Aug 24, 2026, 08:47 PM UTC· resolved Sep 16, 2026, 01:47 PM UTC
- identified Aug 24, 2026, 08:47 PM UTC
We are currently investigating an intermittent issue impacting certain Microsoft 365 backup jobs (OneDrive and mailbox workloads). Some objects may temporarily be reported as Unprotected, and new backup jobs may be temporarily unable to run. Please be assured this is not attributable to any action on your part; our team has identified the root cause and is implementing a fix. We will provide further updates as they become available.
- resolved Sep 16, 2026, 01:47 PM UTC
This issue has been resolved.
Minor August 24, 2026 Data Processing Delays - Activity Page and Reports Affected 22h 22m Cohesity Cloud Services Portal
Started Aug 24, 2026, 05:16 PM UTC· resolved Aug 25, 2026, 03:39 PM UTC
- investigating Aug 24, 2026, 05:16 PM UTC
The Activity Page and Reports on the Helios platform may show delayed or stale information due to an unplanned background sync issue. Our team has identified the cause and is actively working to resolve it. We'll post an update once syncing is back to normal — thanks for your patience!
- monitoring Aug 25, 2026, 10:51 AM UTC
We have deployed a fix, and the sync is expected to complete within the next six hours. We will keep you updated on the progress.
- resolved Aug 25, 2026, 03:39 PM UTC
The Activity Page and Reports on the Helios platform should be fully functional with no lag now.
Major June 3, 2026 Helios Gov & CCS Gov Impact 1d 1h Cohesity Cloud Services Portal, Data Protect delivered as a Service, Cluster connectivity
Started Jun 03, 2026, 06:35 PM UTC· resolved Jun 04, 2026, 08:20 PM UTC
- investigating Jun 03, 2026, 06:35 PM UTC
We want to let you know that we are encountering issues with our Helios service. As a result of this you might experience frequent logout in the Management portal and device connector service. We are aggressively working to resolve the issues. We apologize for any inconvenience.
- investigating Jun 03, 2026, 07:45 PM UTC
We have identified the root cause of the current outage and our team is actively working toward a resolution. This issue affects only CCS customers on Helios Gov. Customers managing on-premises clusters through Helios Gov are not impacted and can continue operating normally. We will share a further update as soon as one is available. We appreciate your patience.
- monitoring Jun 04, 2026, 12:12 AM UTC
We have deployed a fix to address the issue and are closely monitoring the situation to ensure stability. We will continue to keep you updated as we confirm full resolution. Thank you for your patience.
- resolved Jun 04, 2026, 08:20 PM UTC
This incident has been resolved.
Minor May 13, 2026 Stale Activity Page and Reporting Data on Helios 18h 4m Cohesity Cloud Services Portal, Cohesity FortKnox, Cohesity DataHawk
Started May 13, 2026, 03:22 PM UTC· resolved May 14, 2026, 09:26 AM UTC
- monitoring May 13, 2026, 03:22 PM UTC
Some parts of the Helios platform, including the Activity Page and Reports, may display delayed or stale information due to recent system maintenance. Your data is safe we're actively re-syncing everything and will update you as soon as services are fully restored. Thank you for your patience.
- resolved May 14, 2026, 09:26 AM UTC
This incident has been resolved.
Notice May 8, 2026 CCS AWS Availability Zone incident on US-EAST-1 - minor impact 21h 26m Data Protect delivered as a Service
Started May 08, 2026, 06:04 PM UTC· resolved May 09, 2026, 03:31 PM UTC
- monitoring May 08, 2026, 06:04 PM UTC
AWS has notified us of some impacted nodes on specific availability zones in US-EAST-1 clusters. All backups are still running on impacted clusters. Cohesity has added more infrastructure to mitigate this issue, but backup jobs may run longer than expected. AWS expects to be restored to full capacity within a day.
- resolved May 09, 2026, 03:31 PM UTC
AWS has resolved the issue. Everything seems to be back on line.
Major April 30, 2026 SSO authentication 21h 48m Cohesity Cloud Services Portal, Identity Management
Started Apr 30, 2026, 06:32 PM UTC· resolved May 01, 2026, 04:20 PM UTC
- investigating Apr 30, 2026, 06:32 PM UTC
We want to let our customers know that we are currently working on an intermittent issue with logging into Helios via SSO integration. We are actively working to resolve the problem and will keep you updated on our progress.
- identified Apr 30, 2026, 09:57 PM UTC
The issue has been identified and a fix is being implemented.
- resolved May 01, 2026, 04:20 PM UTC
A fix has been rolled out for this issue, and our internal monitoring indicates that all login issues have been resolved.
Major March 4, 2026 CCS - Source Refresh and New Cloud Source Additions Currently Not Working 14d 13h Data Protect delivered as a Service
Started Mar 04, 2026, 03:20 AM UTC· resolved Mar 18, 2026, 04:24 PM UTC
- investigating Mar 04, 2026, 03:20 AM UTC
We want to inform our customers of an issue when adding a new cloud source to CCS or when doing a source refresh. These features are currently impacted and not functional. This impact stems from the current AWS outage in the Middle East region. We are working on a fix to address this issue. We will provide updates as we make progress.
- investigating Mar 04, 2026, 04:14 AM UTC
This issue only impacts AWS cloud resources. Azure cloud resources are not impacted.
- identified Mar 04, 2026, 10:11 PM UTC
We are currently implementing a fix for this issue.
- monitoring Mar 04, 2026, 11:12 PM UTC
Fix is applied. Source refresh and adding new cloud sources should work. We will keep this open and monitoring over the next 24 hours.
- monitoring Mar 06, 2026, 06:04 PM UTC
We found some customers were still experiencing issues due to an edge case. Fix has been applied. Monitoring.
- resolved Mar 18, 2026, 04:24 PM UTC
This issue should be resolved. If you continue to experience issues with adding resources or source refresh, please work with our support team.
Major February 6, 2026 Cohesity Cloud Services Backup issues involving Azure 6h 28m Data Protect delivered as a Service
Started Feb 06, 2026, 04:51 PM UTC· resolved Feb 06, 2026, 11:20 PM UTC
- investigating Feb 06, 2026, 04:51 PM UTC
We are seeing connectivity issues related to Azure. We are currently investigating and will provide updates here. Our connections with AWS are not impacted.
- monitoring Feb 06, 2026, 05:03 PM UTC
We have identified the issue and have applied a fix and are closely monitoring.
- resolved Feb 06, 2026, 11:20 PM UTC
This issue has been resolved.
Notice January 7, 2026 Helios Connectivity 3h 46m Cohesity Cloud Services Portal, Data Protect delivered as a Service, Cluster connectivity
Started Jan 07, 2026, 09:40 PM UTC· resolved Jan 08, 2026, 01:27 AM UTC
- investigating Jan 07, 2026, 09:40 PM UTC
We want to let our customers know that we are seeing connectivity issues between the Cohesity Cluster and the Helios service. We are currently looking into this issue, and we will update you on the progress. We really apologize for the inconvenience.
- investigating Jan 07, 2026, 09:58 PM UTC
We want to let our customers know that activities on the Data Protect services are also impacted and we are aggressively working to resolve this issue.
- identified Jan 07, 2026, 10:18 PM UTC
We have identified the issue and are working on a fix. We will keep you updated on the progress.
- monitoring Jan 07, 2026, 10:41 PM UTC
A fix has been deployed, and we are closely monitoring the situation.
- resolved Jan 08, 2026, 01:27 AM UTC
This incident has been resolved.
Notice November 26, 2025 Microsoft Issue Impacting CCS backup jobs 6h 10m Data Protect delivered as a Service
Started Nov 26, 2025, 04:41 PM UTC· resolved Nov 26, 2025, 10:51 PM UTC
- investigating Nov 26, 2025, 04:41 PM UTC
Customers with F3 O365 licenses may experience backup issues with a 403 response code. Microsoft is aware of the issue and is rolling out a fix. We will send out another notice when we believe it is resolved.
- identified Nov 26, 2025, 04:43 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Nov 26, 2025, 10:51 PM UTC
Microsoft has rolled out a fix and all should be resolved. If you are still experiencing issues, please reach out to our support team.
Major November 18, 2025 Issues accessing the Helios service 6h 43m Cohesity Cloud Services Portal
Started Nov 18, 2025, 10:20 PM UTC· resolved Nov 19, 2025, 05:03 AM UTC
- investigating Nov 18, 2025, 10:20 PM UTC
We want to let our customers know that we are seeing issues accessing the Helios services. We are working to resolve the problem as soon as possible. We apologize for the inconvenience.
- monitoring Nov 18, 2025, 11:04 PM UTC
Helios service is currently up and running. We are working to understand the root cause of the issue and will keep our customers posted on the update.
- resolved Nov 19, 2025, 05:03 AM UTC
This incident has been resolved.
Minor November 4, 2025 Intermittent delays in loading Activity & Reporting page on Helios 1d 4h Cohesity Cloud Services Portal
Started Nov 04, 2025, 12:50 PM UTC· resolved Nov 05, 2025, 05:43 PM UTC
- investigating Nov 04, 2025, 12:50 PM UTC
Our users may experience intermittent delays in seeing latest job updates in "Activity page & Reporting page". The team has identified the issue and is verifying the fix.
- monitoring Nov 05, 2025, 07:02 AM UTC
We have deployed a fix and are monitoring the system health.
- resolved Nov 05, 2025, 05:43 PM UTC
This incident has been resolved.
Notice October 20, 2025 AWS outage impact on backups 8h 11m Data Protect delivered as a Service
Started Oct 20, 2025, 02:32 PM UTC· resolved Oct 20, 2025, 10:43 PM UTC
- investigating Oct 20, 2025, 02:32 PM UTC
We want to let our customers know that some of the backup runs have been impacted due to the AWS outage. We are closely looking at the issue and will be sending communication to our customers on the impacted runs.
- resolved Oct 20, 2025, 10:43 PM UTC
AWS has reported that most of its services have recovered at this time. We have also communicated with our impacted customers due to this outage through emails and support bot cases. Our current metrics indicate that all backups are functioning normally. We are closing this incident at this time. If you have any questions, please contact Cohesity Support.
Notice August 12, 2025 Cohesity cloud services scheduled upgrade for Data Protect Service (APAC Region) 3m Data Protect delivered as a Service
Started Aug 12, 2025, 06:13 PM UTC· resolved Aug 12, 2025, 06:16 PM UTC
- investigating Aug 12, 2025, 06:13 PM UTC
We will upgrade the Data Protect Service in the APAC region on August 14, 2025. This upgrade involves both the backend infrastructure and the SAAS Connectors. We don't anticipate any impact on accessing your data, backups, management console, cluster management, or other services. This rollout impacts only customers subscribed to Data Protect as a Service. Should you experience any issues, please reach out to Cohesity support.
- resolved Aug 12, 2025, 06:16 PM UTC
This was a maintenance announcement, but was opened as an incident. Resolving incident, and scheduling the maintenance accordingly.
Major August 11, 2025 Access to Cohesity Cloud Services 3h 32m Cohesity Cloud Services Portal, Cohesity FortKnox, Cohesity DataHawk, Cohesity App Store and 2 more
Started Aug 11, 2025, 07:52 PM UTC· resolved Aug 11, 2025, 11:24 PM UTC
- investigating Aug 11, 2025, 07:52 PM UTC
We want to let our customers know that we are seeing issues while logging into the Cohesity Cloud services. At this time, one of our underlying cloud vendors is having issues, which is causing this disruption. We are closely working with our vendor to address this issue as soon as possible. We apologize for any inconvenience.
- investigating Aug 11, 2025, 07:58 PM UTC
We are continuing to investigate this issue.
- monitoring Aug 11, 2025, 11:02 PM UTC
The issue is addressed by our cloud vendor, and we are closely monitoring the situation.
- resolved Aug 11, 2025, 11:24 PM UTC
This incident has been resolved.
Major July 19, 2025 Intermittent Teams backup failures 8d 20h Data Protect delivered as a Service
Started Jul 19, 2025, 06:01 PM UTC· resolved Jul 28, 2025, 02:20 PM UTC
- investigating Jul 19, 2025, 06:01 PM UTC
We want to inform our customers that Teams backups are experiencing intermittent failures due to a change on the Microsoft end. We are working internally to come up with a workaround while Microsoft addresses the core issue. We apologize for any inconvenience. We will continue to provide updates on the progress.
- investigating Jul 19, 2025, 07:07 PM UTC
We are continuing to investigate this issue.
- investigating Jul 20, 2025, 03:06 AM UTC
We are continuing to investigate this issue.
- investigating Jul 20, 2025, 04:03 AM UTC
We are continuing to work on this issue and escalating it to Microsoft. We will provide more updates as we hear from Microsoft. We are also working to see if we can mitigate this issue from our end. We apologize for any inconvenience.
- investigating Jul 25, 2025, 06:09 AM UTC
We would like to inform our customers that Microsoft has confirmed the issue is resolved, and we are closely monitoring our metrics. We will continue to provide updates.
- resolved Jul 28, 2025, 02:20 PM UTC
This incident has been resolved.
Major June 5, 2025 Cohesity Fortknox connectivity issues 5h 19m Cohesity FortKnox
Started Jun 05, 2025, 03:11 PM UTC· resolved Jun 05, 2025, 08:31 PM UTC
- investigating Jun 05, 2025, 03:11 PM UTC
We want to let our customers know that we are seeing connectivity issues with Cohesity Fortknox and we are looking into this issue. We apologize for any inconvenience.
- identified Jun 05, 2025, 04:05 PM UTC
We have identified the issue and are working to roll out a fix. We will continue to update on the progress. We apologize for any inconvenience.
- identified Jun 05, 2025, 05:12 PM UTC
We want to let our customers know that we have deployed the fix and closely monitoring the situation.
- monitoring Jun 05, 2025, 07:27 PM UTC
We want to let our customers know the fix has been applied and our metrics are showing a positive trend. All of the FortKnox functions should have resumed at this time and we are closely monitoring the situation.
- resolved Jun 05, 2025, 08:31 PM UTC
We want to let our customers know the issues is resolved and we are operating normally. We apologize for the inconvenience.
Minor March 25, 2025 Cohesity Cloud Services logging issues. 3h 3m Cohesity Cloud Services Portal, Data Protect delivered as a Service, Cohesity FortKnox, Cohesity DataHawk and 2 more
Started Mar 25, 2025, 03:53 PM UTC· resolved Mar 25, 2025, 06:57 PM UTC
- investigating Mar 25, 2025, 03:53 PM UTC
We want to let our customers know there are issues while logging into the Helios Portal. We are currently looking into it and will update on the progress as soon as possible.
- investigating Mar 25, 2025, 04:08 PM UTC
We are continuing to see intermittent login issues into the Helios Portal. We are aggressively working to determine the root cause of the issue. We will keep updating on the progress.
- monitoring Mar 25, 2025, 04:34 PM UTC
Our customers should be able to login into the Helios Portal at this time. We are working to find the root cause of the problem. We will continue to provide an update on the progress.
- resolved Mar 25, 2025, 06:57 PM UTC
We have been closely monitoring our metrics for the last few hours and we could confirm the issue is resolved. The connectivity to Helios Portal was intermittent for few minutes between 8:44 AM PST and 8:51 AM PST. We have identified the root cause to be an infrastructure issue in the backend and we have addressed it. We apologize for the inconvenience.
Major February 25, 2025 Cohesity Cloud Services protection latencies 12h Data Protect delivered as a Service
Started Feb 25, 2025, 06:50 AM UTC· resolved Feb 25, 2025, 06:51 PM UTC
- investigating Feb 25, 2025, 06:50 AM UTC
We want to let our customer know that we are seeing high failure rates while adding policies to protect new objects. We are aggressively working on this issue to resolve it as soon as possible. We really apologize for the inconvenience.
- investigating Feb 25, 2025, 08:14 AM UTC
We want to let our customers know that we are continuing to investigate the issue. We will keep you updated on the progress.
- identified Feb 25, 2025, 09:11 AM UTC
We want to let our customers know that we have identified the issue and working on a fix. As soon as we have the fix we will deploy and provide an update.
- monitoring Feb 25, 2025, 10:37 AM UTC
We want to let our customers know that we have deployed the fix and closely monitoring the metrics. We are seeing a positive trend on the metrics and are confident the issue is resolved at this time. We really apologize for any inconvenience.
- resolved Feb 25, 2025, 06:51 PM UTC
We want to inform our customers that the deployed fix works as expected. We apologize for any inconvenience.
Minor January 2, 2025 Intermittent delays in job updates of Activity page on Helios 5h 56m Cohesity Cloud Services Portal
Started Jan 02, 2025, 12:24 PM UTC· resolved Jan 02, 2025, 06:20 PM UTC
- investigating Jan 02, 2025, 12:24 PM UTC
Our users may experience intermittent delays in seeing latest job updates in "Activity page". The team has identified the issue and is testing a fix.
- resolved Jan 02, 2025, 06:20 PM UTC
We want to let our customers know that on Jan 2nd 2025 we identified delays in processing the data on the backend between 5 AM PST to 10 AM PST. As a result of this, we observed the activity page not reflecting the latest information during the time mentioned above. We have addressed this issue and all the functions have been restored to a healthy state.