CCS - Source Refresh and New Cloud Source Additions Currently Not Working

Update timeline

1. investigating Mar 04, 2026, 03:20 AM UTC

   We want to inform our customers of an issue when adding a new cloud source to CCS or when doing a source refresh. These features are currently impacted and not functional. This impact stems from the current AWS outage in the Middle East region. We are working on a fix to address this issue. We will provide updates as we make progress.

2. investigating Mar 04, 2026, 04:14 AM UTC

   This issue only impacts AWS cloud resources. Azure cloud resources are not impacted.

3. identified Mar 04, 2026, 10:11 PM UTC

   We are currently implementing a fix for this issue.

4. monitoring Mar 04, 2026, 11:12 PM UTC

   Fix is applied. Source refresh and adding new cloud sources should work. We will keep this open and monitoring over the next 24 hours.

5. monitoring Mar 06, 2026, 06:04 PM UTC

   We found some customers were still experiencing issues due to an edge case. Fix has been applied. Monitoring.

6. resolved Mar 18, 2026, 04:24 PM UTC

   This issue should be resolved. If you continue to experience issues with adding resources or source refresh, please work with our support team.